Service Resolution Manager

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

At Newlon we want to deliver great services. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.

With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.

Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers. You will also be skilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.

In return, you can expect 27 days holiday (pro rata), a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and to apply, please  click on the apply link above.

Closing date is 23:59 on Tuesday 10 June 2025.

Online assessments will be held between Friday 13 and Monday 16 June 2025. 

Interviews will be held in-person on Friday 20 June 2025.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. 

No agencies please.