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Join the complaints service at Brent and make a real difference to customers and across the Council&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
The Post
We are looking for a Complaints Investigator to work in our Complaints and Casework team. The role will ensure we deliver a high quality complaints service to customers and the Council. You will be responsible for undertaking corporate and where required statutory complaint investigations in accordance with relevant policies and legislation. You will work with a great team in the Democratic and Corporate Governance department covering those complaints which have been escalated to stage 2 of the Council’s complaint process and require investigating and drafting on behalf of the Corporate Directors.&nbsp;
You will also have the opportunity to mentor and advise colleagues in other departments on complaints management and assist them in using the learning from complaints to drive service improvements.&nbsp;
You will provide complaints training to colleagues across the Council and liaise with key bodies and partner agencies to obtain information and answer queries in relation to complaint investigations.
The Person
You will have comprehensive knowledge of the corporate complaints process and associated legislation. You will also have experience in undertaking complex investigations, drafting comprehensive responses and working with colleagues at all levels within an organisation.
We are looking for a keen, hardworking individual who is passionate about complaints, and values them as a key part of learning to inform improvements across local government.&nbsp;
You will have excellent communication and analytical skills and a good standard of spoken and written English to communicate with audiences at different levels and produce clear and concise complaint responses.
You will have good motivational skills and be able to manage competing priorities and meet tight deadlines. Experience in Microsoft Dynamics D365, Excel and Northgate V6 is desirable but not essential.
Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
<ul>
<li>Up to&nbsp;33 days annual leave&nbsp;(depending on length of service) plus bank holidays</li>
<li>Excellent pension&nbsp;with generous employer contributions<a href="https://www.lgpsmember.org/" target="_blank">&nbsp;(LGPS)</a></li>
<li>Hybrid and flexible working options&nbsp;available for most roles</li>
<li>Supportive family-friendly policies&nbsp;for parent, guardians, and carers</li>
<li>Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme</li>
<li>Financial support&nbsp;such as education sessions, childcare deposit loans, and season ticket loans</li>
<li>Travel perks&nbsp;including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilities</li>
<li>Learning and development opportunities&nbsp;to help you grow your career</li>
<li>Access to My Brent Rewards&nbsp;with exclusive discounts on shopping, travel, leisure, and entertainment</li>
</ul>

Closing date: 5 January 2026 (23:59)&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
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The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>.
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Brent has a positive approach to flexible working.
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As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.

Brent Council

This is Brent

Complaints Investigator

If you are passionate about democracy and ensuring the smooth execution of the electoral processes, we are offering an opportunity for you to work in a busy and varied environment where two days are rarely the same. As a key part of our small and friendly team this new role will offer the right candidate an opportunity to develop an interesting and rewarding career at the heart of the democratic process.You will need to be a confident communicator so that you can engage regularly with Councillors, colleagues and members of the public about the elections and electoral registration. You also need to be well organised with the ability to continually prioritise an ever-changing workload.The key tasks of this post will be:<ul><li>Voter registration – Maintain accurate voter registration records, including data entry and verification.</li><li>Election logistics – Support the planning, organisation and coordination of election events.</li><li>Voter communication – Respond to inquiries from voters, candidates and other stakeholders.</li><li>Documentation – Prepare and maintain documentation relating to the electoral processes, ensuring compliance with regulations and policies.</li><li>Data management – Manage voter databases, ensuring data integrity and confidentiality.</li></ul>The successful applicant will need to be a keen and confident IT user with good keyboard skills. We are also looking for someone who is great at working as part of a team and willing to be flexible as you will occasionally need to work evenings and weekends in the run up to polling day.Whilst experience in a democratic and/or electoral services environment would be useful, applications from candidates with transferable skills and some experience of working in deadline driven and pressurised roles are just as welcome.If you are unable to apply online, please contact Oana Bradley on 01629 761155 or email <a href="mailto:humanresources@derbyshiredales.gov.uk" target="_blank">humanresources@derbyshiredales.gov.uk</a> for an application form. For an informal discussion about the role, please contact Jason Spencer, Electoral and Democratic Services Manager on 01629 761300.Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.





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Derbyshire County Council

Electoral Services Assistant

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<h2>Job introduction</h2>Are you a dynamic leader with a passion for implementing change and delivering high quality services that has a long-lasting, positive impact on people’s lives and where they live? This is an exciting opportunity to join a high-profile service that has a direct positive influence on the daily lives of the people of Brighton and Hove.You may be early in your journey or a seasoned experienced leader with an excellent track record; we want to hear from you all. The Councils values foster an environment where we are connected and have the confidence to explore and trial new ways of working, giving space for innovation and creativity in how we deliver efficiencies into our services. We champion diversity and inclusion, ensuring our working environment is a healthy and psychologically safe environment. As a leader you will promote and role model these behaviours so that we reach our aim of being a ‘can do and innovative’ council.Interviews will be held between 23rd to 30th January 2026.<h2>About the role</h2>Join us in Brighton and Hove – a unique, energetic, diverse centre for culture in the Southeast and an exciting place to develop your career.We are seeking an experienced, motivated and results driven person to lead our Licensing Team on the delivery of high-quality services to our residents and businesses. Possessing an extensive knowledge of the relevant legislation and associated codes of practice you will ensure that the council undertakes and meets all relevant statutory obligations in the areas of Licensing.We offer flexible/ hybrid working subject to the demands of your service area.You will be responsible for:<ul><li>Managing a team of professionals in Licensing, leading and inspiring them to achieve high quality service delivery, keeping our customers central in our approach.</li><li>Build relationships across the council and with our external stakeholders and our customers ensuring we share knowledge and learning to deliver innovative and effective services.</li><li>Act as the Lead Officer for Licensing matters providing operational team support in all licensing functions and administration processes are carried out in accordance with all Licensing legislation and to include functions such as Taxi Licensing.&nbsp;</li><li>Strive to identify new innovative and creative ways of delivering services to improve efficiency yet maintaining high standards of service delivery by reviewing and revising current procedures and practice and ensuring local and national aims and objectives are implemented into service delivery.</li><li>Manage the budget ensuring that the service contributes to achieving the organisations financial targets.</li></ul> We offer great terms and conditions including the Local Government Pension Scheme, excellent training and development, generous annual leave and staff discounts.If you would like to discuss this position further, please email David Currie, Head of Regulatory Services at <a href="mailto:David.currie@brighton-hove.gov.uk" target="_blank">David.currie@brighton-hove.gov.uk</a> or call&nbsp;07596 886568As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/shortlisting-questions-guidance" target="_blank">Shortlisting questions guidance (brighton-hove.gov.uk)</a>) as this gives important advice which will increase your chance of success in the shortlisting process. <h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We welcome full and part-time applications.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Operations Manager - Licensing

3 Democratic Services Jobs in United Kingdom