Systems Support Analyst

Job Description

The London Borough of Harrow is looking to appoint a Systems Support Analyst within the CAP/CAR support team. We are looking to recruit a highly motivated, dynamic and energetic individual. You will have demonstrable experience in Microsoft Dynamics and strong Word and Excel skills including vlookups and pivot tables. The post holder will provide systems and technical support to around 12 users regarding the CAP/CAR module of the Dynamics 365 system regarding invoicing & cash collection.

Other duties will include Executing daily payrun’s in D365 including AP, Pensions, CIS Tax, Customer Refunds and employee Expenses creating payments proposals and validation process in addition to executing the direct debit payrun twice monthly. Loading of journals into Dynamics, UAT testing, Pcard loads and dealing with queries in the CAPCAR support generic e-mail outlook account are also included in this role. The candidate will also generally help with CAP/CAR work when capacity allows. The candidate must be able to multitask and use their own initiative and be able to manage their workload effectively.
Please note: This could be either a Full-time role or Job Share- (Maternity Leave cover 9-12 months)

The successful candidate will have:

• Good IT knowledge including Microsoft packages such as excel and access and working knowledge of crystal reports or Business Object
• A good understanding of office computer systems, security measures, office policies and procedures
• Experience of systems support work and running jobs on schedulers
• Experience of using IT and Financial IT systems in particular in chasing customer debt
• Understanding of debt management and the recovery of debts

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.
Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.
Harrow redeployees will be given priority consideration.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn