38 Customer Service Jobs

Workshop Service Advisor

Salary - £30,024- £33,699 (Grade 5)

Hours - 37 hours

Contract Type - Full time, permanent

Work Style - Fixed: permanent council location

This post is subject to a satisfactory Disclosure and Barring Service (DBS) check and required a full valid UK driving licence.

Are you organised, customer-focused and able to keep a busy workshop running smoothly?

We are looking for a Workshop Service Advisor to be the key link between our workshop, fleet users and suppliers. You will coordinate vehicle bookings, manage service and repair schedules, raise job requests, update records and provide excellent customer service to internal clients.

Working within a fast-paced fleet operation, you will help ensure vehicles and plant are maintained, inspected and returned to service efficiently, supporting the delivery of essential Council services across the city.

About You

You will have:

• An accredited nationally recognised qualification in the repair and maintenance of vehicles to NVQ or IMI Level 2 or be able to demonstrate significant relevant industry experience as a Vehicle Service Advisor.
• Experience in an administrative, customer service, fleet or workshop environment.
• Excellent organisational and communication skills.
• Strong IT and data management skills.
• The ability to prioritise workloads and work accurately under pressure.
• A proactive approach and commitment to delivering excellent customer service.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Why Join Us?

This is an excellent opportunity to become part of a professional fleet service that supports vital frontline operations across Wolverhampton. You will play an important role in helping to maintain a safe, compliant and efficient fleet while developing your skills within a supportive team.

Join us and help keep Wolverhampton moving.

For further information, please contact Peter Cooper (Peter.Cooper@wolverhampton.gov.uk)

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here