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The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.&nbsp;&nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. &nbsp;
About the role&nbsp;
Your role will be varied, and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging.&nbsp;&nbsp;
You will be required to:&nbsp;&nbsp;
<ul>
<li>
Provide excellent customer service by giving accurate and up to date advice&nbsp;
</li>
</ul>
<ul>
<li>
Understand the needs of customers and handling difficult situations in a sensitive way&nbsp;
</li>
</ul>
<ul>
<li>
Use several systems to input and extract information, so experience of using a variety of computer packages is desirable&nbsp;
</li>
</ul>
About you&nbsp;
<ul>
<li>
You must have experience of working in a Call Centre environment and working as part of a team to provide the best possible customer service.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
You will have good communication skills and have the ability to deal with a broad range of customer enquiries.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
You will have a high degree of self-motivation and initiative and fit comfortably in a fast-paced and busy Customer Fulfilment Centre.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience of using a variety of computer packages in order to extract and input customer and other information&nbsp;
</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.&nbsp;&nbsp;
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:&nbsp;
Work Together as one team- work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency- show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious- be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading- maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp;
A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave&nbsp;
</li>
</ul>
<ul>
<li>
A wide range of flexible working opportunities &nbsp;
</li>
</ul>
<ul>
<li>
Modern working environment at the Civic Offices in the heart of Reading&nbsp;
</li>
</ul>
<ul>
<li>
<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension Scheme</a>(LGPS)&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees&nbsp;
</li>
</ul>
<ul>
<li>
Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work&nbsp;
</li>
</ul>
<ul>
<li>
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax&nbsp;
</li>
</ul>
For more information on this position please contact Ben Shiell, Customer Fulfilment Centre Group Leader at <a href="mailto:Ben.Shiell@reading.gov.uk" target="_blank">Ben.Shiell@reading.gov.uk</a>&nbsp;
Closing Date:Sunday 6th November 2025&nbsp;
Interview Date:&nbsp; To be confirmed&nbsp;

Reading Borough Council

Customer Fulfilment Centre Advisor

We are recruiting an Attendant at Caerphilly County Borough Council. Working hours: 20.4 Contract Type: Part Time, Permanent Location: Newbridge Leisure Centre Team: Sport and Leisure Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £14,105 - £14,329 and offer access to training and development opportunities. An exciting opportunity exists for dynamic and confident individuals to become part of the leisure attendant team of Caerphilly County Borough Council Leisure Services.This post will include evening and weekend work at one or more of CCBC’s Leisure facilities. These hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below.The successful candidates will play a key role in ensuring the smooth operation of leisure centre daily life.Key functions of the role include:<ul><li>Lifeguarding of a busy swimming pool.</li><li>Off pool activities including hall change overs and equipment set up.</li><li>Completing of cleaning duties and checklists.</li><li>Attendance at monthly staff training sessions.</li></ul>Applicants are required to have an up-to-date Level 2 Award in Pool Lifeguarding as well as a valid First Aid at Work qualification.For the role, we ask that you have: <ul><li>Good communication.</li><li>The ability to work as part of a team.</li><li>Experience of working in customer focused environments.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lydia English on 01495 248100 or email <a href="mailto:englil@caerphilly.gov.uk" target="_blank">englil@caerphilly.gov.uk</a> / John Munkley on 01495 248100 or email <a href="mailto:munkj@caerphilly.gov.uk" target="_blank">munkj@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





<ul></ul>

Caerphilly County Borough Council

Attendant

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...
We are now recruiting Out of Hours Call Handlers in to our Contact Centre Out of Hours service. This dynamic position involves providing direct support by managing customer calls, addressing challenging emergencies, and handling administrative tasks. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!
The current available positions and shift patterns are:
<ul>
<li>Post A – 1 x 15-hour post 5pm-10pm Sunday, Monday Tuesday</li>
<li>Post B – 1 x 20-hour post 5pm-10pm Wednesday, Thursday Friday, Saturday</li>
<li>Post C – 1 x 15-hour post 9am-5pm Saturday and Sunday</li>
</ul>
You’ll have the opportunity to work from home for all of these posts.
Successful candidates will be part of our Contact Centre, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.
There has never been a better time to join us, especially as we are implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.
Interviews will be held on 17th November 2025.
Should you have any questions or need more information about these new opportunities, please don’t hesitate to contact Tara Goldsbrough <a href="mailto:TaraGoldsbrough@barnsley.gov.uk" target="_blank">TaraGoldsbrough@barnsley.gov.uk</a>
A little bit about us
Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.
Within the Technology and Innovation department, we’re building on our commitment to transform how the organisation works by finding new ways to adapt business processes and IT services, helping all to embrace new ways of working.
To join us you’ll need 4 GCSE’s (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the ability to remain calm under pressure whilst critically analysing situations to make appropriate decisions, in line with agreed processes and procedures. &nbsp;In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.
Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that is training to be a leader or learning flexibly online.&nbsp;

Out of Hours Call Handler

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9692/P2419_Customer_Delivery_Assistant.pdf" target="_blank">P2419_Customer_Delivery_Assistant</a></li>
</ul>





Customer Delivery Assistant
£14,665 to £15,605 inclusive annual salary + up to 19.7% employer pension contribution.&nbsp; 
12-month, fixed term contract, Part-time (20 hours pw)
Flexible working options (including hybrid)
Job Ref: P2419
About the role
This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.
About you
We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.
We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.&nbsp;
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas.&nbsp;Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is <a href="https://www.enjoystalbans.com/" target="_blank">a great place to live and work</a>.
In addition to working within a great team and a comprehensive salary you will have access to:
<ul>
<li>26.5 days annual leave + bank holidays (pro rata for part-time),&nbsp;(based on a standard 37 hour/5-day week working pattern)</li>
<li>Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions</li>
<li>Flexible working options</li>
<li>Staff Parking Permit</li>
<li>Reimbursement of professional fees</li>
<li>Comprehensive development and training</li>
<li>Discounted membership at selected local sports and fitness centres</li>
<li>Access to discounts and benefits via online platform</li>
</ul>
This post is subject to a Basic Disclosure Check.
For an informal discussion, please contact Howard Hebington, Deputy Customer Delivery Team Leader <a href="mailto:howard.hebington@stalbans.gov.uk" target="_blank">howard.hebington@stalbans.gov.uk</a>
&nbsp;A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants.&nbsp;The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.&nbsp;
For full details and to learn more about us visit <a href="mailto:Jobs%20and%20Careers" target="_blank">Jobs and Careers</a> or email <a href="mailto:recruitment@stalbans.gov.uk" target="_blank">recruitment@stalbans.gov.uk</a> or telephone (01727) 819251 stating your details and the post reference number.

Customer Delivery Assistant

About the roleNorth Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International PoolWe have an opportunity for two part leisure customer advisors. One contract being 24.25 hours per week -Monday - 14.00-20.00Thursday - 9.00-16.00Friday - 15.00-19.00Saturday - 7.45-15.00 The other contract being 19.25 hours per week - Tuesday - 16.00-22.00Wednesday 16.00-22.00Saturday - 9.00-16.15What will you be doing?<h4>Main Duties and Responsibilities :</h4>(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)<ul><li>To develop and maintain an in depth knowledge of the range of services provided by culture and leisure. </li></ul><ul><li>Operating the admissions system in accordance with laid down procedures in respect of –</li></ul><ul><li>Adding new members and required subscriptions. </li><li>Modifying / Updating member records. </li><li>Taking / Confirming bookings for individual activities, courts, classes, courses and holiday activities. </li><li>Answering the telephone and general enquiries as stipulated under facility procedures. </li></ul><ul><li>To use exceptional customer service skills to provide an efficient and friendly service to customers across al communication channels. </li></ul><ul><li>Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities. </li></ul><ul><li>To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports. </li></ul>About youWe need you to - <ul><li>Deliver excellent customer care </li><li>Undertake receptionist duties</li><li>Ensure high levels of cleanliness and excellent health and safety standards</li><li>Be a team player and effective communicator</li><li>Support our varied program of activities and sessions</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Customer Leisure Advisor

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? Digital Print and Mail Assistant – Part Time PermanentWorking Pattern - Wednesday to Friday 8:00 - 16:30Are you a team player with a commitment to providing excellent customer service?Do you have an eye for detail and a full driving licence?Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including, high volume and high-quality print services, scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail around the city.You will be predominantly be working within our Printing Team, this involves:<ul>
<li>Preparing and finishing documents, including binding, laminating, folding, and booklet-making&nbsp;</li>
<li>Managing print jobs from start to finish, ensuring accuracy and quality control</li>
<li>Operating high-volume digital printers to produce a wide range of printed materials</li>
<li>Supporting ad-hoc printing requests from internal departments&nbsp;</li>
<li>Handling confidential documents in line with data protection policies</li>
<li>Supporting colleagues with urgent or large-scale print tasks, often requiring teamwork and coordination</li>
</ul>In addition, you may be asked to assist other sections in line with business demand.You will ideally have:· A full, valid UK driving licence is desirable&nbsp;· Good customer service skills for interaction with internal and external customers· Be able to work as part of a team and deliver against deadlines.Training will be provided but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call&nbsp;Sam&nbsp;on&nbsp;02476972866&nbsp;for an informal discussion&nbsp;about the role.Closing date is midnight 5th November&nbsp;2025. Successful applicants will then be invited to an assessment. Assessments will consist of a competency-based interview and a work-based exercise.&nbsp;Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? <ul>
<li>Care about delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Ability to deliver in a fast-paced environment</li>
<li>Ability to respond to change positively</li>
<li>To Be Flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s):About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Digital Print and Mail Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9405/M439_Customer_Service_Advisor.pdf" target="_blank">M439_Customer_Service_Advisor</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!
We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for 2 Part Time Customer Advisors
(Hours 9am - 4pm including a 30 minutes break)
<ul>
<li>The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.</li>
<li>This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.&nbsp;&nbsp;</li>
<li>Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.&nbsp;</li>
</ul>

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The benefits of working with CBC:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between (5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.</li>
<li>Most services are closed over Christmas.</li>
<li>Opportunities for professional development linked to many roles.</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
About the Council 
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in.
Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp;
It is a diverse community thanks to its student population and cultures from around the world.
Previous Applicants need not apply.
For further information please email.
<a href="mailto:yasmin.tarrant@charnwood.gov.uk" target="_blank">yasmin.tarrant@charnwood.gov.uk</a> or <a href="mailto:rachel.faulkner@charnwood.gov.uk" target="_blank">rachel.faulkner@charnwood.gov.uk</a>

Charnwood Borough Council

Customer Advisor M439

Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a><a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informall discussion about the role please contact Liesl York, Deputy Customer Service Operation Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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8 Customer Service Part time Jobs