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Job Title: Customer Service Advisor Starting Salary: £25,583 opportunity to progress to £28,141 per annum (pro rata for part time) Hours: 37.0 Term Time + 3 weeks Location: Welwyn Garden City Contract Type: Permanent Directorate: Resources<h4>About the team</h4>To provide essential support across key areas of the business, front-of-house assistance at reception, and customer service support. This role plays a vital part in ensuring smooth operations and delivering a high standard of service to both internal and external stakeholders.<h4>About the role</h4><ul><li>Reception Cover 4-5 days / week</li><li>To be customer facing, booking guests in, directing people to various departments</li><li>Providing excellent customer service on all enquiries via the telephone, email or the web-platform.</li><li>Providing support on general customer matters and dealing with third party correspondence.</li><li>Completing accurate and efficient input of sales orders within agreed SLA’s and responding to delivery enquires.</li><li>Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.</li><li>Assessing customer needs and making pro-active recommendations.&nbsp; Upsell and cross sell where possible</li><li>Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures</li></ul> <h4>About you</h4>Essential:<ul><li>A strong customer service background,</li><li>Confident in dealing with phone-based customer enquiries across internal and external customers with the ability to multitask and prioritise resource to achieve the business goals.</li><li>Competency in using and managing computer databases, call management systems and spreadsheets.</li><li>An excellent telephone manner</li><li>Demonstrates a good working knowledge across software packages such as Microsoft Office.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP6 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Clare.Lewis@hertsfullstop.co.uk" target="_blank">Clare.Lewis@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for usWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Customer Service Advisor

Reference: SEP20252306Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/9562a207-4c65-4552-8d77-405a5752fbca?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250930/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250930T090021Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=641b5b2f0dc6f834aa297a127a7e92f086008608c4a8ab5fe1e1afa8a7b21cb4" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/e53c5c70-a65d-4901-94d5-d188c7e9c6cb?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsImprovementManagerJD%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250930/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250930T090021Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=45f06ff19f4df4b6306bd2de308248ad0aefd5ebadd8d43396051e3deb9c8bac" target="_blank">ComplaintsImprovementManagerJD(2).pdf</a></li></ul>Complaints Improvement Manager - London, England - Hybrid 2 office days per week - Circa £60,000 The Complaints Improvement Manager will be responsible for the full end-to-end complaints process, and act as Wandle's subject matter expert on complaints handling. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Leadership: Lead and develop a team of Complaints Officers to deliver a high performing, customer focused service. </li><li>Management: Manage the end-to-end complaints process, ensuring timely triage, effective investigation, and high quality responses. </li><li>Coordination: Coordinate responses to the Housing Ombudsman, manage the portal, and ensure learning from decisions is shared. </li><li>Expertise: Be our subject matter expert on complaints handling.</li><li>Organisation: Ensure effective document control and record keeping to ensure transparency and accountability.</li></ul>What We’re Looking For:<ul><li>Experience: Experienced Line Manager who has successfully built and led a high performing team.</li><li>Experience: 2-3 years of experience of leading a complaints or improvement team within a Housing Association.</li><li>Ability: Proficient at working with customers and colleagues to deliver positive outcomes and improve services.</li><li>Ability: Have high levels of personal judgement and the ability to provide constructive feedback to others. </li></ul>Ready to make a real impact? Apply now and help shape the future of Wandle for our Tenants. Closing date: 15th October at 11:59pmShortlisting: 16th &amp; 17th October 2025Telephone Interviews: 21st-23rd October 2025 Interviews: 27th - 31st October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Wandle Housing Association

Complaints Improvement Manager

Reference: SEP20252307Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/4e5e3048-83a1-4966-9b69-6bc2f1e95817?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsResolutionOfficerRole%282%29.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250930/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250930T090019Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=c7df002b0d88f7017aecbc5125497dc716be07edc1408c32f74da1687e458fbb" target="_blank">ComplaintsResolutionOfficerRole(2).docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/21ccc1a3-e634-4137-a536-d901f3c012e1?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250930/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250930T090019Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=788f31c9b383f5dd0bcb0934bb91c8f168dec423d4ac0fbc64b65172eacac83d" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li></ul>Join Our Team as a Complaints Resolution OfficerThe Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Investigate &amp; Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.</li><li>Triaging &amp; Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.</li><li>Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.</li></ul>What We’re Looking For:<ul><li>Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.</li><li>Expertise: Skilled in complaints investigations.</li><li>Professional: Great at writing letter responses to residents.</li><li>Setting Standards: A role model for what great customer service looks like.</li><li>Challenge Status Quo: Confident holding people to account.</li><li>Accountable: Proactive and solution focused.</li></ul>Ready to make a real impact? Apply now!Closing date: 15 October 2025 at 11:59pmShortlisting: 16 &amp; 17 October 2025Telephone Interviews: 21-23 October 2025Interviews: 27-31 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Complaints Resolution Officer

Job Title: Customer Service Supervisor - Hemel Hempstead 18.5 hours Starting Salary: £27,693 opportunity to progress to £31,021 per annum (pro rata for part time) Hours: 18.5 - job share&nbsp; Location: Hemel Hempstead Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in [X] Library, ensuring high standards of customer service are maintained at all times.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy Tier 1 library within a thriving community. This is a job share role working with a partner Customer Service Supervisor also working 18.5 hours per week.Based with The Forum, run by Dacorum Borough Council, Hemel Hempstead library is open to the public seven days a week. The library is home to a CreatorSpace, offering a range of technologies.Hemel Hempstead Library also supports Adeyfield, Bovingdon, Kings Langley and Leverstock Green Libraries.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and developmentAs part of the Hemel Hempstead’s local management team you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.Staff working at Hemel Hempstead Library benefit from access to an annual parking permit for £40 per annum, allowing use of Watergardens carpark 7 days a week.<h4>About you</h4>Essential<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>Skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>As part of Hemel Hempstead Library local management team, a great opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Libraryy Manager Ross Field or Senior Operations Librarian Ian Pattison on 0300 123 4049. for an informal discussion about the role.Interview Date: 23 October 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor - Hemel Hempstead Library - 18.5 hours.pdf</li></ul> 





<ul></ul>

Customer Service Supervisor - Hemel Hempstead 18.5 hours

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5994/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5996/Job_Profile_Operations_Assistant.pdf" target="_blank">Job_Profile_Operations_Assistant</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
About the Role&nbsp;
Camberley Theatre is seeking an Operations Assistant to support with the general activities within the theatre.&nbsp; The successful applicant will be responsible for day-to-day tasks such as taking in deliveries, room set-ups, hospitality preparations for functions, light maintenance and cover for Box Office and Front of House where required.&nbsp; The role will also include regular duty management, ensuring the efficient and safe delivery of all theatre Front of House operations during shows and events.&nbsp; The role is a permanent, part-time position with hours allocated on a rota basis dependent on business needs.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
This role is ideal for individuals who enjoy variety in their work and flexibility within their shift pattern.&nbsp;
About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have good communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Surrey Heath Borough Council

Operations Assistant

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1 Year Fixed Term Contract Ref: CS010 We are thrilled to offer an exciting opportunity for an enthusiastic individual with a passion delivering outstanding customer service to join our team.&nbsp; If you’re someone who enjoys helping others and thrives in a fast-paced, collaborative environment, we want to hear from you. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive the best possible service across multiple channels, including telephone, face to face interactions and email. It is essential that you can demonstrate you have a good level of general education, including English and Maths as well as excellent communication skills.&nbsp; In addition to proficient IT skills, you should have experience of delivering customer service to a high standard and be able to demonstrate good listening and questioning skills. The role offers a flexible hybrid working arrangement, where once trained you will have the opportunity to work from home or within the Council offices.&nbsp; Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted or Tring is required. The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Customer Service Representative

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5721/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5724/Job_Profile_FoH_Guest_Experience_Officer.pdf" target="_blank">Job_Profile_FoH_Guest_Experience_Officer</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking a Front of House and Guest Experience Officer to lead on customer relations and drive guest experience improvements and innovation.&nbsp; The successful candidate will be the primary customer service contact and will be responsible for managing direct communications with theatre customers and creating further engagement opportunities.&nbsp; They would lead on guest experience improvements, using feedback from customers and team members to continually improve the theatre’s performance.&nbsp; The post-holder should have a good understanding of accessibility and safeguarding as this will form an integral part of guest experience considerations.&nbsp;
&nbsp;There is a requirement for regular Duty Management within this role, ensuring the efficient and safe delivery of all theatre Front of House operations including box office, general stewarding and bar service during shows and events.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; You will have a strong understanding of customer service within the ticketing/events industries and an ability to pull key information from data to support the development of business strategy.&nbsp; You will have a good understanding of safeguarding and accessibility legislation and an ability to design for accessibility in all aspects of guest experience.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Front of House and Guest Experience Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5720/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking an Events Coordinator to support the Venue and Events Manager with the delivery of the theatre’s programme of professional and amateur events, shows, concerts, hospitality offer and other activities including film and outdoor events.&nbsp; The successful applicant will work with the venue team to ensure seamless delivery of events in line with customer requirements, and act as the first point of contact for all commercial, community and internal hires of the theatre’s facilities and conference spaces, including (but not limited to) shows, conferences, classes and private parties.&nbsp; This is a key role as hire revenues account for a significant portion of annual income for the theatre and it is imperative that relationships with regular hirers and local groups are maintained to a high standard.&nbsp; The post-holder will be responsible for driving hire revenues and identifying opportunities for new types of hires and events while ensuring Camberley Theatre remains competitive.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and Artifax booking system would be advantageous but is not essential.&nbsp; You will have a strong understanding of hirer requirements, specifically within a theatre setting and an ability to create and maintain effective relationships, engendering trust through clear and open communication.&nbsp; You will have the ability to ensure services and events are quality driven and be responsive to customer needs and expectations.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You should have the ability to be creative and innovative in all aspects of service delivery and operational performance.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Events Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3497/CCT_Full_employment_pack_2025.pdf" target="_blank">CCT_Full_employment_pack_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: &nbsp;£26,346 - £27,501 Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
 About the Role We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team.
 Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
 Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
 With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
 What will you do? • &nbsp; &nbsp;To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). • &nbsp; &nbsp; Resolving enquiries and providing guidance to customers across all contact channels. • &nbsp; &nbsp; Deliver information in a succinct and confident manner.&nbsp; • &nbsp; &nbsp;Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. • &nbsp; &nbsp;Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
 What will you need? • &nbsp; &nbsp;Proven experience in listening, extracting and assessing important information • &nbsp; &nbsp;Customer Service experience ideally in a call centre environment • &nbsp; &nbsp;Great verbal &amp; written communication skills • &nbsp; &nbsp;Ability to answer a high volume of calls and process information • &nbsp; &nbsp;Ability to work well under pressure and multitask • &nbsp; &nbsp;A desire to improve your skills, knowledge and experience • &nbsp; &nbsp;Microsoft and Excel office skills
 Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you: • &nbsp; &nbsp;Support in continuing your personal development • &nbsp; &nbsp;Competitive contributions of 15% towards the LGPS pension scheme. • &nbsp; &nbsp;Access to a range of discounts including local and high street stores. • &nbsp; &nbsp;Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. • &nbsp; &nbsp;A generous annual leave entitlement.
 Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>.&nbsp;
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
 Closing date: 30 September 2025 at 23:59&nbsp; Interviews: w/c 06 October 2025&nbsp;
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
 We reserve the right to close this advert early should we receive a sufficient number of applications.

9 Customer Service Jobs in Hounslow, UK