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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul><li>Open and fair: We are fair, open, and transparent.</li><li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li><li>Engage and empower: We talk and listen to others, working together as one.</li><li>Create and innovate: We embrace new ways of working to continuously improve.</li><li>Own and be accountable: We work together to deliver the best services for our residents.</li><li>Value and respect: We put diversity and inclusion at the heart of all we do.</li></ul>What is the job role? Kickstart Your Career with Customer Services!Become a Customer Services Apprentice - Your Future Starts Here!&nbsp;Are you ready to launch a career that makes a real difference in your city? Customer Services is offering multiple exciting apprenticeship opportunities across our dynamic teams – and we want YOU to be part of it!Whether you're passionate about helping people, curious about how Customer Services runs behind the scenes, or eager to build skills that open doors to long-term career success, this is your chance to shine.Why Join Us?•     Work with over 20 different teams providing fast-paced services.•     Gain hands-on experience in customer-facing roles and administrative support - not all roles involve direct contact!•     Be part of a service that supports over 40 Council functions - from housing and highways to elections and social care.•     Receive on-the-job training while completing a Level 3 Business Administration or Customer Services specialist Apprenticeship, depending on your placement.This apprenticeship role is a fixed-term contract of 21 months, in line with the duration of the apprenticeship training.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.What You'll Be DoingDepending on your placement, you could be:•     Answering customer enquiries via phone, email, or face-to-face•     Raising service requests using customer relationship management and internal systems•     Managing team inboxes and prioritising tasks•     Ordering goods and services, raising invoices•     Supporting project and improvement work with administration and data analysis•     Publishing updates and maintaining information platforms•     Performing basic financial and statistical calculationsLearn, Grow, ThriveYou’ll be supported every step of the way by experienced colleagues and mentors. This apprenticeship is more than a job - it’s a gateway to a rewarding career with the Council. Many of our apprentices go on to secure permanent roles with potential to grow into leadership positions.Where You’ll WorkFrom our buzzing Telephone &amp; Digital Contact Centre to specialist teams like Resident Experience, Risk &amp; Assurance, and Community Support, you’ll be placed where your strengths shine and your potential grows.Ready to Make an Impact?If you’re enthusiastic, eager to learn, and want to be part of something bigger - apply now and start your journey with Customer Services. Your future is calling. Answer it!Is this something you might be interested in?&nbsp;If you would like to know more before applying, call us for a chat on 024 7697 7410 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.Who are we looking for? We are looking for individuals who can demonstrate;<ul><li>Care about delivering an excellent service to every internal and &nbsp; &nbsp; external customer.&nbsp;</li><li>Excellent communication skills, confident in face to face, telephone, and written activity.&nbsp;</li><li>Ability to support a diverse customer base.&nbsp;</li><li>Ability to deliver in a fast-paced environment.&nbsp;</li><li>Ability to respond to change positively.&nbsp;</li><li>To be flexible to the needs of the service.&nbsp;</li><li>Good IT skills.&nbsp;</li><li>An understanding of the range of services provided by the council.&nbsp;</li></ul>Closing date is midnight on Sunday 4th January 2026.The application and selection process for candidates is as follows: &nbsp; &nbsp; Stage 1 – 08/01/2026 - Candidates will be shortlisted based on the answers given &nbsp; &nbsp; Stage 2 – 13/01/2026 - Face to face Pre-interview and Maths &amp; English assessment* &nbsp; &nbsp; Stage 3 -  23 &amp; 26 &amp; 27/01/2026 - Final interview and work-related role play. &nbsp;* (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview.&nbsp;All applicants will be required to undertake an initial assessment prior to being invited to final interview to ensure they have a minimum level of maths and English to be able to achieve Level 2 if required.You will undertake the Level 3 Business Administrator Apprenticeship or a Customer Services specialist Apprenticeship . Further information for this apprenticeship can be found on: <a href="https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0" target="_blank">https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0</a>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Did you know that there is support available to help you with your application?If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.Address: West Orchard Way, Coventry CV1 1FY Phone: 024 7678 5740 Email:&nbsp;<a href="mailto:jobshop@coventry.gov.uk" target="_blank">jobshop@coventry.gov.uk</a> Website:&nbsp;<a href="http://www.coventry.gov.uk/jobshop" target="_blank">http://www.coventry.gov.uk/jobshop</a>About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards &amp; benefits package which includes:<ul><li>Flexible working arrangements</li><li>An outstanding local government pension scheme</li><li>Great opportunities to develop with access to accredited courses.</li><li>Access to an award-winning Occupational Health Service</li><li>Salary Sacrifice Scheme</li></ul>

Customer Services Apprentice

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3379/JD__BPO__Customer_Services_Officer__-_Parking_Disputes.pdf" target="_blank">JD__BPO__Customer_Services_Officer__-_Parking_Disputes</a></li>
</ul>

Please apply online via the link provided.



Job Title: PCN Disputes Officer - Customer Services
Language: UK
Company:
Job Location:
Location:
Region: London
Country: United Kingdom
Organisation: Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number: HCAA02720
Service: Street Scene
DBS Required: No
Organisation Logo: Hackney Council
Salary: per Min Max In
Agreement Type: Permanent
Work Pattern: Full Time
Contracted Hours: 36
Grade: SO1
SCP Range: £40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer-focused individuals to join our busy Customer Services Parking Disputes Team. Parking is often a contentious issue, which requires a sensitive approach in order to balance competing traffic management demands with expectations of our customers and partners.
Our team receives over 8,000 incoming challenges and representations each month, which have to be considered within timeframes set by the legislation and as recommended by the Secretary of State for Transport. Over the last five years, our service area achieved the highest performance amongst all London Councils, with over 76% of all cases going in the Council’s favour at the London Tribunals. We believe in a first-class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers
- Getting things done right the first time
- Simplifying and continually improving our processes
As the Customer Services PCN Disputes Officer, you will need to ensure that disputes and appeals relating to penalty charge notices are thoroughly investigated, and that members of the public receive high-quality and well-drafted responses. Your role will require you to have an analytical mind, excellent letter writing and investigative skills, and the ability to make decisions based on clear parking policies and consideration guidelines.
You will be required to show high standards of customer service at all times, whilst delivering high quality and courteous responses, primarily in writing but also by phone and email. This will include recognising vulnerable customers, delivering fair and balanced outcomes, and ensuring that the right balance is struck between local policies and individual circumstances.
You will also undergo extensive in-house training which will be delivered by our experts, who will equip you with the necessary knowledge. Subsequent Level 3 NVQ accreditation will also need to be obtained.
About Us
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation.
We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance
- Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)
- Unrivalled pension scheme
- Flexible working options (family friendly policy)
- Ability to work from home
- A comprehensive training and development
- A range of discounts, including subsidised gym membership
- Access to financial and season ticket travel loans
- Health and wellbeing benefits
We are also a member of the Cyclescheme and we encourage the use of sustainable transport
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at <a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
Key Accountabilities:
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications: 04 January 2026 (22:59)
Interview date: w/c 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

PCN Disputes Officer - Customer Services

The Customer Relations Team handles complaints for all corporate and social care services. We are seeking a person who is committed to working within the small but busy Customer Relations Team. The successful candidate will have excellent communication and ICT skills, including knowledge of Word and Excel at an advanced level, and be responsible for: <ul><li>monitoring the team’s mailboxes and navigating the council’s electronic systems to prioritise and manage corporate and social care complaints. </li><li>accurately logging and assigning complaints to departments across the council, coordinating responses and monitoring for timeliness, ensuring accurate records and filing are maintained. </li><li>producing data, charts and graphs, and analysing them to report on the council’s performance. </li></ul>The role may, on occasion, require the successful candidate to listen and take complaints over the telephone, using the highest customer service standards. This will include corporate and social care complaints, the subject of which could be sensitive and potentially upsetting. The successful candidate will portray a professional image, possess excellent listening skills, have a calm manner, and be able to take notes to document the customer’s complaint. This person must be able work under pressure and use initiative. They will know when it is appropriate to refer to a more senior member of the team or manager. Interviews will take place on 12 and 13 January 2026. Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Customer Relations Team are seeking a Customer Relations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Customer Relations Officer

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Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...
We are now recruiting an Out of Hours Call Handler in to our Contact Centre Out of Hours service.&nbsp;This dynamic position involves providing direct support by managing customer calls, addressing challenging emergencies, and handling administrative tasks.&nbsp;We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!
The current available position and shift pattern is:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1 x 15-hour post 9am-5pm Saturday and Sunday
You’ll&nbsp;have the opportunity to work from home for this post, however, please be aware that the training for the role will take place in our Barnsley Office between the hours of 9am and 5pm Monday to Friday.&nbsp;Additionally, if you encounter any connectivity problems while working from home, you’ll be required to reach our 24 hour Barnsley office within half an hour.
Successful candidates will be part of our Contact Centre, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.
There has never been a better time to join us, especially as we are implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.
Interviews will be held week commencing 5th January 2026.
Should you have any questions or need more information about this opportunity, please don’t hesitate to contact our Operations Manager Tara Goldsbrough&nbsp;<a href="mailto:TaraGoldsbrough@barnsley.gov.uk" target="_blank">TaraGoldsbrough@barnsley.gov.uk</a>
A little bit about us
Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.
Within the Technology and Innovation department, we’re building on our commitment to transform how the organisation works by finding new ways to adapt business processes and IT services, helping all to embrace new ways of working.
To join us you’ll need 4 GCSE’s (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the ability to remain calm under pressure whilst critically analysing situations to make appropriate decisions, in line with agreed processes and procedures. &nbsp;In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.
Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that is training to be a leader or learning flexibly online. That’s one of the reasons why you’ll find your career here inspiring and rewarding.

Out of Hours Call Handler

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3069/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3070/customer_services_-_minor.doc" target="_blank">customer_services_-_minor</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3071/P.SPEC_C.SERVICES.docx" target="_blank">P.SPEC_C.SERVICES</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3072/Trailblazer_Incentive_Grant_Flyer.pdf" target="_blank">Trailblazer_Incentive_Grant_Flyer</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3073/YPG_Incentive_Grant_Flyer.pdf" target="_blank">YPG_Incentive_Grant_Flyer</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
 &nbsp;
Hours - 28.80 hours per week.&nbsp;&nbsp; Monday – Friday (5 days per week) between the hours of 9.00am and 4.30pm on a part time permanent contract. &nbsp;
<ul>
<li>The Community Equipment service provides both daily living equipment and nursing equipment to people in need living in the Sefton geographical area.&nbsp; You will assist in providing an effective and efficient equipment loan service to disabled people of all ages, including children, to support them in developing their full potential and maintaining their health and independence.</li>
<li>The main duties will involve day working in the Customer Services Department, providing administration support, booking of visits, use of database, accurate record keeping, with an excellent customer service manner responding to telephone calls and visitors to the Community Equipment Service.&nbsp; To also work in accordance with specified guidelines.</li>
<li>
The successful candidate must be motivated and committed, with a range of skills and experience to strengthen an established team.&nbsp; In exchange we can offer:
<ul>
<li>Full support and supervision</li>
<li>Induction and relevant training opportunities</li>
<li>Pension scheme</li>
</ul>
</li>
</ul>
In your application you will need to demonstrate how you meet the criteria within the Person Specification, giving examples where possible of your experience and how these skills and abilities have helped you achieved your team’s/organisation’s objectives.
Closing Date - 12th December 2025
Interview Date - 18th / 19th December 2025

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Customer Services Officer - Minor Works

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2981/CVP_0481_-_JD.pdf" target="_blank">CVP_0481_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2982/CVP_0481_-_PS.pdf" target="_blank">CVP_0481_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2983/CVP_0481_-_Conditions_of_Service.pdf" target="_blank">CVP_0481_-_Conditions_of_Service</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
We have an exciting opportunity for a motivated individual to join the Customer Services Management Team, and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with the passion and drive to deliver excellent customer service, then we’d like to hear from you.
As Customer Services Operations Manager, you will play a role in helping to deliver the Council’s priorities, and legal requirements set out by the General Register Office for England and Wales. You will be responsible for planning, developing, delivering, and managing the statutory Registration Service and Customer Liaison functions, ensuring high standards of service delivery.
Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for fostering a high performing culture across the services, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.
To be successful, you will have experience of overseeing statutory functions, that comply with all legal and regulatory requirements, and delivering front facing customer resolutions, along with experience of improving and modernising services. You will have a strong customer focus, with the customer experience at the heart of the services you deliver. You will also have a demonstrable track record of leading, developing and managing high performing teams.
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;&nbsp;Phil Aspinall – Head of Customer Services&nbsp;<a href="mailto:Phil.aspinal@knowsley.gov.uk" target="_blank">Phil.aspinal@knowsley.gov.uk</a>&nbsp;
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Customer Services Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2927/Customer_Service_Advisor_JD__Temp_Nov_2025.pdf" target="_blank">Customer_Service_Advisor_JD__Temp_Nov_2025</a></li>
</ul>





Hours:&nbsp;2 x 37 hour posts, 1 x 29 hour post
Salary:&nbsp;SK2 pro rata (£12.67 per hour plus £1.53 rolled up holiday pay)
Contract:&nbsp;Fixed Term until 17th April 2026
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.&nbsp; (The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).
<ul>
<li>Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.</li>
</ul>
<ul>
<li>Provide customer services across the waste service functions on behalf of the Council.</li>
</ul>
<ul>
<li>Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.</li>
</ul>
<ul>
<li>Interpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.</li>
</ul>
<ul>
<li>Use comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).</li>
</ul>
<ul>
<li>Actively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone in a call centre environment.</li>
</ul>
<ul>
<li>At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.</li>
</ul>
<ul>
<li>Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.</li>
</ul>
This role is not politically restricted.

Casual Garden Waste Customer Advisors

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2673/Join_us_at_Tonbridge___Malling_BC__5_.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC__5_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2674/Parking_Support_Officer_-_Job_Description_November_2025.doc" target="_blank">Parking_Support_Officer_-_Job_Description_November_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2675/PT_Parking_Support_Officer_-_Person_Spec_November_2025.doc" target="_blank">PT_Parking_Support_Officer_-_Person_Spec_November_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you organised, customer-focused, and ready to make a difference in your local community? We are looking for a Parking Support Officer to join our busy Parking Office team, providing high-quality customer support services on a range of parking-related issues.
<h3>About the Role</h3>
As a Parking Support Officer, you will:
<ul>
<li>Deliver excellent customer service to the public, handling telephone enquiries, emails, and post in a polite and efficient manner.</li>
<li>Support professional and technical officers within the parking team.</li>
<li>Undertake a wide range of clerical and administrative tasks, including financial processing, using various IT systems.</li>
<li>Manage service requests such as parking permits, season tickets, and dispensations, ensuring accurate data entry and record-keeping.</li>
<li>Participate in the team’s late duty rota and assist with payment processing.</li>
<li>Prepare draft management reports and statistical information for the Parking Support Manager.</li>
<li>Continually seek ways to improve service effectiveness and efficiency.</li>
<li>Ensure compliance with Health and Safety policies and contribute to a positive, customer-oriented team environment.</li>
<li>This is a part-time position. While our strong preference is for the hours to be worked across Monday to Friday to best support the needs of the service, the actual working pattern can be discussed at interview.</li>
</ul>
<h3>About You</h3>
To succeed in this role, you will need:
<ul>
<li>A sound educational background to at least GCSE level (or equivalent) in English and Mathematics.</li>
<li>Excellent communication skills and a friendly, approachable manner.</li>
<li>Experience working in an office-based, customer service environment.</li>
<li>Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.</li>
<li>Confidence using Microsoft Office and other IT systems.</li>
<li>A flexible, positive attitude and the ability to handle enquiries of a sensitive or challenging nature.</li>
<li>An understanding of good customer care practice and equality and diversity issues&nbsp;</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>
<h3>How to Apply</h3>
If you are accurate, well-organised, and have a customer-oriented approach to work, we would love to hear from you.
For an informal discussion about this role, please contact Sharon Smith, Parking Support Manager, 01732 876143 (direct candidates only, strictly no agencies)

Tonbridge & Malling Borough Council

Parking Support Officer - Part-time

<ul></ul>





Salary: £38,923 - £43,749
Grade: Level 3, Zone 1 Location:&nbsp;Holmes Road Depot, NW5 3AP Contract Type:&nbsp;Permanent
Hours:&nbsp;36, Full Time
Closing Date:&nbsp;Tuesday 2^nd December at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp;
About the role
This role requires organisation, multitasking, and always prioritising residents' engagement with the council.&nbsp;
You will be the first stage of customer engagement for Stage 1 complaints, along with Member and MP enquiries, and ensure these enquiries are triaged as per the council's corporate complaint handling procedures. You will also be required to engage with residents by contacting them to acknowledge receipt of their enquiry. You must ensure SLAs are met and will work collaboratively with other areas across both Housing and Property Services.
About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'.
We are looking for someone who can review and categorise incoming correspondence, queries, and documentation with precision. As the first point of contact for stakeholders, you will provide clear and professional responses via telephone, email, and other communication channels. Your high-level abilities in written and oral communication, along with your skill in presenting information, will be crucial.
If you are passionate about building relationships with various groups to address barriers to resolving customer enquiries, we want you! Your interpersonal and customer service skills, along with your excellence in teamwork, collaboration, networking, and partnership building, will make you a perfect fit. As an engaging communicator, you will have the ability to lead others and inspire cooperation.
We embrace innovation and actively seek out best practices to enhance our work. If you are solution-focused, challenge constructively, and respectfully take onboard feedback to continuously improve, we would love to hear from you.&nbsp;
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp;
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please&nbsp;click HERE or copy and paste the below URL into your browser:&nbsp;
<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/documen…</a>
What We Offer
At Camden, you’ll receive a host of benefits including:
<ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li>
<li>Local Government Pension Scheme</li>
<li>Flexible working opportunities;</li>
<li>Interest free loans</li>
<li>Access to our incredible staff networks</li>
<li>Career development and training</li>
<li>Wellbeing support and activities</li>
</ul>
Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Case Management Triage Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0999/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1000/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1001/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1002/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1003/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Please see fixed rota pattern. Suitable candidates must be able to work these hours and shift pattern.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Provisional Interview Date - 5th January 2026

Leisure Attendant - Bootle Leisure Centre

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





<ul></ul>

East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

12 Customer Service Jobs