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About the roleYou will play a vital role in delivering first point of contact Customer Services for your local authority. No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment. You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply. If you wish to discuss any aspect of this role, please ring 0300 126 3000 and ask to speak to Kelly or Kathryn.Comprehensive training will be given in all aspects of customer services work. What will you be doing?To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner. <ol><li>To facilitate customer access to Council and partner services.</li><li>To operate technology and equipment necessary efficiently and effectively to the position. </li><li>To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.</li><li>To accurately and efficiently complete administrative tasks relating to Council and partner services.</li><li>To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.</li><li>To comply with and promote the Council’s policies on equality of opportunity.</li><li>To undertake such other duties that are consistent with the job purpose and grade of post.</li></ol>About youYou will have direct experience in providing in-depth advice to the public, either face to face or by telephone.You will have great communication skills with a warm and friendly personality. You will be flexible, adaptable and reliable, with a positive can-do attitude. Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1661/Customer_Support_Officer_JDPS_-_Compliance.pdf" target="_blank">Customer_Support_Officer_JDPS_-_Compliance</a></li>
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Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Recognised by Best Companies as an outstanding organisation to work for, we have a focus on staff engagement, health &amp; wellbeing and development. We offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.&nbsp;
We are looking for a full-time Customer Support Officer to work with an empowered and multi-skilled team, where you will provide a professional and efficient first point of contact for a range of council services across all access channels – whether online, through web chat and social media, over the telephone or in person at our Customer Access Point, this is a role full of variety, that has a real impact on all of our service users.&nbsp;
This vacancy has arisen in the Housing part of the team and further information regarding the details of this area can be found in the relevant section of the Job Description. You will process enquiries and applications using technical knowledge, business rules, statutory guidance, policies and internal procedures
You will need to have some recent and relevant experience in a customer service environment and be a competent and confident user of IT. &nbsp; But above all else, if you’ve got the ability to work on your own initiative as well as part of a busy cross functional team, have excellent communication and interpersonal skills, and are passionate about putting our customers first, then we want to hear from you. &nbsp;
For an informal discussion about this role, please contact <a href="mailto:alana.chambers@folkestone-hythe.gov.uk" target="_blank">alana.chambers@folkestone-hythe.gov.uk</a>
The closing date is&nbsp;23:59&nbsp;on&nbsp;26th November 2025.
Interviews are expected to take place in the week commencing 8th December 2025.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.&nbsp;

Folkestone & Hythe District Council

Customer Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1523/JD_Customer_Champion_2025.pdf" target="_blank">JD_Customer_Champion_2025</a></li>
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About the Role
An opportunity has arisen within our Customer Delivery operations team for the post of Customer Champion. Customer Champions are multi-skilled and respond to peak periods of demand in all our services, ensuring high standards are always delivered to customers.
The post assists our Customer Delivery teams in the provision of a range of customer facing services across all our key sites including, but not restricted to, Mersey Ferries (terminals and cruise events), Mersey Tunnels, Bus Stations/Travel Centres, Mann Island Concierge, Tunnel Tours and our Customer Contact Centre.
We have Two positions available:
1- 35 Hours Full Time
1- 28 Hours Part Time

About the person
The successful candidate should be able to demonstrate excellent customer service skills with a positive attitude to the delivery of great customer service it varied and sometimes challenging environments.
There is a requirement to work as a part of a Team but be able to work on your own with flexibility a key skill that will be required in this exciting and dynamic role,
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
<ul>
<li>•Experienced in working in a customer focused environment.</li>
<li>•Putting the Customer at the heart of everything we do.</li>
<li>•Flexible approach to work schedule and environment to maintain service delivery. </li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
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Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Champion

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<h2>Job introduction</h2>Job title: Visitor Services Assistant (Tour Guide)Contracted hours: Part Time 16 hours per weekLocation: City Halls (St. Georges Hall; Liverpool Town Hall; Croxteth Hall)A bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul><li>The post holder will be a motivated and enthusiastic individual, who will bring a true passion and focus for promoting City Halls and all it has to offer to city region visitors</li><li>As a Visitor Services Assistant, you provide information, deliver excellent customer service and a memorably warm welcome to all service users</li><li>The post holder will support the Visitor Services Supervisor in delivering a cultural tour program to enhance commercial activity and visitor footfall&nbsp;</li><li>The post holder will provide guided tours of City Halls to members of the public who have purchased tickets and to school/community groups.</li><li>As Visitor Services Assistant, a broad knowledge of the City Halls, the City of Liverpool, and the surrounding region in order to share factual information to all visitors.</li><li>You will respond to changing daily demands and priorities in City Halls, maintaining an efficient and positive demeanour in all communications whether that be face to face, by telephone or by email.</li></ul>Our offer to you:<ul><li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Monday 24 November 2025&nbsp; Shortlisting date: Tuesday 25 November 2025 Interview date: early December 2025 Interview type: to be confirmedWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Kate Melvin, Venue Operations Manager, at <a href="mailto:kate.melvin@liverpool.gov.uk" target="_blank">kate.melvin@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Visitor Services Assistant

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statementAt Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





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Tandridge District Council

Post titleCustomer Service Adviser (First Line) - Fixed term contract until 31st March 2026Post NoTBC SalaryStarting from £28,598 to £31,022 p.a.Scale / BandGrade 4Hours37 hours per week - Monday to Friday 8:30am - 17:00pmPlace of workTown Hall, Worthing Primarily Contact Centre based, in the Town Hall. Could be called into any of Adur and Worthing Council’s customer contact locations. Closing date20th November 2025 at 23:55pmInterviewsTBC Join Our Dynamic Customer Contact Centre Team – A Challenging and Rewarding Career OpportunityAre you ready for a fast-paced, rewarding role where every day brings new challenges? We’re looking for a dedicated and resilient individual who thrives in a high-energy environment and is passionate about delivering exceptional service.At our Customer Contact Centre, you’ll be at the heart of helping our customers with their most pressing needs. While this role is certainly demanding, it’s also incredibly fulfilling and offers plenty of opportunities for growth, learning, and career advancement.What You’ll Be Doing:<ul><li>Handling high volumes of customer interactions through phone, email, and face to face, ensuring each experience is positive, solution-focused, and empathetic.</li><li>Problem-solving - every day presents a new challenge, and you’ll be the expert our customers rely on.</li><li>Collaborating with an enthusiastic team that’s committed to helping each other succeed, creating an environment of continuous learning and improvement.</li><li>Being a trusted advisor - you’ll develop expertise in our services, processes and policies, allowing you to guide customers through complex issues.</li><li>Supporting customers in arrears - a key part of this role involves working with customers who are behind on payments. You’ll need to approach these situations with care and understanding, negotiating payment solutions in a way that works for both the customer and the Councils’. We believe in offering our customers support and guidance to help them get back on track.</li><li>Adapting to change in a constantly evolving role, where you’ll gain valuable skills that can propel you into more advanced positions within the Councils’.</li></ul>What We’re Looking For:<ul><li>Resilience and a can-do attitude - this is a high-pressure environment, Customers who contact us can be vulnerable, frustrated or distressed so the ability to stay calm, focused, and positive is key. Sophisticated communication skills are essential.</li><li>Excellent communication skills - clear, empathetic, and effective communication will help you build trust and resolve issues efficiently.</li><li>Problem-solving mindset - every customer interaction is different, and you’ll need to adapt quickly.</li><li>Team player mentality - collaborating with others and learning from each other will be essential to your success.</li><li>Experience in customer service or a similar fast-paced, customer-facing role is a plus, but we’re also open to training the right person who has the right attitude! We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.</li><li>Flexibility - the role is based within our Contact Centre in Worthing Town Hall, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.</li></ul>Why This Role Is Worth It:<ul><li>Develop your career - this role provides excellent opportunities for advancement. We love to promote from within, and we’ll support you with the training and resources you need to move up.</li><li>Dynamic environment - no two days are the same! You’ll face a variety of customer needs, keeping the work exciting and engaging.</li><li>Supportive team culture - you’ll be part of a close-knit team that encourages collaboration, offers support, and celebrates wins together.</li></ul>The Demands:This is not your typical customer service role. The pace is fast, and the expectations are high. You’ll need to stay focused, multi-task effectively, and manage customer issues with empathy and professionalism. But the rewards are immense - both in terms of the impact you make on customers and the skills you develop along the way.The successful candidate will be subject to a Basic DBS clearance and three years employment referencing. At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul>We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.





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Adur & Worthing Councils

Customer Service Adviser (First Line)

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul><li>Open and fair: We are fair, open, and transparent.</li><li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li><li>Engage and empower: We talk and listen to others, working together as one.</li><li>Create and innovate: We embrace new ways of working to continuously improve.</li><li>Own and be accountable: We work together to deliver the best services for our residents.</li><li>Value and respect: We put diversity and inclusion at the heart of all we do.</li></ul>What is the job role? Customer Services Advisor Level 2 – Part TimeCouncil Tax Team&nbsp;- You will be part of a customer service team answering customer enquiries for a range of benefits, including Council Tax Support; in addition, you will answer enquiries in relation to Council Tax liability, Payment Plans and changes to a customer’s circumstances. This will involve dealing with telephone enquiries, requests, and pre-booked appointments in a contact centre setting.&nbsp;You will need excellent customer service and communication skills along with problem-solving and negotiation skills. &nbsp;You will need the ability to deal with a diverse range of customers and cope with changes and a fast-paced environment.&nbsp;Full training will be provided; however, knowledge and experience of Council Tax would be useful, albeit not essential.Closing date is 20th November 2025; successful candidates will be invited to an assessment and competency-based interview. &nbsp;Assessments will consist of a work-based role play exercise, and if you are successful, you will be invited to attend a competency-based interview.&nbsp;If you aren’t sure or have some questions, we’d be happy to talk to you, call Ninder on 02476 977 388 or Deb on 02476 972 891 during office hours for an informal conversation&nbsp;Interview date: Week Commencing 1st December 2025We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016. &nbsp;We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.&nbsp;All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? <ul><li>Care about delivering an excellent service to every internal and external customer</li><li>Excellent communication skills, confident in face to face, telephone and written activity</li><li>Ability to support a diverse customer base</li><li>Ability to deliver in a fast-paced environment</li><li>Ability to respond to change positively</li><li>To Be Flexible to the needs of the service</li><li>Good IT skills</li><li>An understanding of the range of services provided by the council.</li></ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Advisor Level 2

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul><li>Open and fair: We are fair, open, and transparent.</li><li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li><li>Engage and empower: We talk and listen to others, working together as one.</li><li>Create and innovate: We embrace new ways of working to continuously improve.</li><li>Own and be accountable: We work together to deliver the best services for our residents.</li><li>Value and respect: We put diversity and inclusion at the heart of all we do.</li></ul>What is the job role? Digital Print and Mailroom Officer – Full Time PermanentAre you a team player with a commitment to providing excellent customer service?Do you have an eye for detail and a full driving licence?Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail, high volume and high-quality print services.You will predominantly be working within our Scanning Team, this involves:&nbsp;<ul><li>scanning the incoming post, for electronic distribution to services throughout the Council&nbsp;</li><li>indexing emails and documents for our busy Revenues and Benefits service</li><li>processing cheques received in the post</li><li>ad-hoc scanning projects</li><li>bulk scanning historic files</li><li>Supporting deliveries and orders across the city, driving a works vehicle&nbsp;</li></ul>In addition, you may be asked to assist other sections in line with business demand.&nbsp;You will need:&nbsp;· A full, valid UK driving licence&nbsp;· Good customer service skills for interaction with internal and external customers· Be able to work as part of a team and deliver against deadlines.Training will be supplied but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Emma on 02476977521 &nbsp;or &nbsp;Sam on 02476972866 for an informal discussion.Closing date is midnight 23rd November 2025. Successful applicants will then be invited to an assessment. Assessments will consist of a competency-based interview and a work-based exercise.&nbsp;Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.Who are we looking for? <ul><li>Care about delivering an excellent service to every internal and external customer</li><li>Excellent communication skills, confident in face to face, telephone and written activity</li><li>Ability to support a diverse customer base</li><li>Ability to deliver in a fast-paced environment</li><li>Ability to respond to change positively</li><li>To Be Flexible to the needs of the service</li><li>Good IT skills</li><li>An understanding of the range of services provided by the council.</li></ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): Week commencing 1st December 2025About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit&nbsp;<a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Digital Print and Mailroom Assistant

Customer Service Advisor – RepairsHousing Maintenance and Asset ManagementPermanent37 hours per weekNS6 £26,824- £28,142 per annum Are you someone with excellent customer service skills who could join our Works Planning team? In this role, you will be required to provide a high quality, customer-orientated, advice and information service, on the phone and online, specifically in relation to housing repairs and asset works.What we can offer the successful candidate:<ul><li>Enrolment in the career average local government pension scheme</li><li>Flexi scheme and hybrid working</li><li>A generous annual leave entitlement that increases with service</li><li>A whole host of family-friendly benefits</li><li>1 days’ paid volunteering leave</li><li>Lifestyle benefits platform</li><li>A funded health cash plan</li><li>Free car parking to June 2026</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will also be working with a great team, dedicated to delivering effective services for our district.What we are looking for in the successful candidate:The successful candidate will have experience of providing information and advice in a customer service setting, as well as a knowledge and understanding of repairs work and works planning. You will also be able to use your own initiative, excellent communication skills, and the ability to adapt to changing priorities in a busy environment.For more information about the role, or for an informal chat, please contact Becky Roche at <a href="mailto:becky.roche@newark-sherwooddc.gov.uk" target="_blank">becky.roche@newark-sherwooddc.gov.uk</a>.If you feel that this is the role for you, then we look forward to receiving your application demonstrating how you meet the essential criteria for the role.Closing date: 23rd November 2025Interviews: 3rd December 2025As an employer, we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post, as detailed in the Person Specification, on their application form /CV/Supporting Statement. <ul></ul>

Newark & Sherwood District Council

Repairs Customer Service Advisor

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Service Team Leader

<h4>Why Southwark?</h4>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our Environment, Sustainability and Leisure department plays a key role in delivering Southwark’s priorities around climate change, air quality, and streets for people.As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.<h4>What You'll Be Doing</h4>As a Debt and Complaints Officer, you’ll join our Parking Services and Network Management team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:<ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the Traffic Enforcement Centre (TEC) and liaising with Enforcement Agents.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul>This is a great opportunity to step up in customer service and case management, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.<h4>What We're Looking For</h4>We’re seeking someone with:<ul><li>Experience in parking enforcement, complaints handling, or debt recovery.</li><li>A strong understanding of civil parking and traffic enforcement legislation.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.<h4>Additional Information</h4><ul><li>You’ll report to the Debt and Complaints Manager within the Parking Services and Network Management team.</li><li>One role is permanent, and one is a 2-year fixed-term contract.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul>Closing date; Sunday 16 November 2025Interviews: W/c 24 November 2025Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:<ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Debt and Complaints Officer

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<h2>Job introduction</h2>Job Title: Customer Service AdvisorA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Our Customer service team is expanding and we are excited to be searching for 20 new Customer Service Advisors to join our team to provide advice and information in relation to all city council and partner agency services.The Role:<ul><li>The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution</li><li>Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service</li><li>As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services</li><li>As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team</li><li>In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given</li><li>Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor</li><li>Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet</li><li>As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement</li></ul>The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays).&nbsp;Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.This role requires a Basic DBS and Baseline Personal Security Standard (BPSS).&nbsp;BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.Our offer to you:<ul><li>&nbsp;At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Sunday 16th November 2025 Shortlisting date: from Monday 17th November 2025 onward Interview format/dates: There will be a three-stage interview process. Assessment Centres will be held between 27th November and 1st December 2025. Telephone interviews will be held between 3rd December and 12th December 2025.&nbsp;If successful at this stage, candidates will be invited to a face-to-face interview which will be held between 10th December and 18th December 2025.We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Customer Service Advisor

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<h2>Job introduction</h2>
You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.
<h2>About the role</h2>
We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.
In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.
You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.
Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.
This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.
<h2>Additional information</h2>
You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.
With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.
If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.
<h2>Company information</h2>
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;
Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.
West Northants Council, where careers thrive.

Business Improvement Officer

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Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
</ul>

14 Customer Service Full time Jobs