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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.<h2>Additional information</h2>You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Business Improvement Officer

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others, possess the skills necessary to deliver outstanding customer service, are ready to take on this rewarding&nbsp;challenge and contribute to our mission of providing exceptional waste and recycling services we would love to hear from you! Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. Responsibilities include providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally.
The successful applicant will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience. The post holder will possess the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Members of the customer and business support team will support with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
At Chelmsford City Council we value our employees and offer a supportive work environment. Applicants will have the opportunity to make a positive impact in your community while developing your skills and career. We provide comprehensive training and ongoing professional development to help you succeed in your role.
Interviews are currently scheduled for the 19th November 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0016/Customer_Service__Advisor_JD_0925.pdf" target="_blank">Customer_Service__Advisor_JD_0925</a></li>
</ul>

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.
Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.
If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>&nbsp;



We are looking for an enthusiastic and confident Customer Service Advisors to join our fantastic Customer Services Team at Rutland County Council.&nbsp; This is a chance to make a positive difference to how we deliver effective customer services to our Rutland community.&nbsp; As a unitary council we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customer’s experience.
About you…
<ul>
<li>Experience in a similar Customer Service Advisor role delivering a “one-stop” service</li>
<li>Confident, and adaptable with excellent interpersonal and communication skills</li>
<li>Able to act with diplomacy and tact at all levels and be discreet with confidential information</li>
<li>Able to deal with challenging situations whilst remaining calm and professional</li>
<li>Solution focused, able to resolve queries and deliver positive outcomes for customers</li>
</ul>
About the role…
As a Customer Service Advisor, you will be responsible for:
<ul>
<li>To act as the first point of contact for customers via phone, online and face to face interactions</li>
<li>To take responsibility for resolving customer enquiries in professional efficient and sensitive manner</li>
<li>To record and maintain customer contact information accurately and in line with the available technology and processes</li>
<li>To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries</li>
</ul>
Not everyone can deliver effective customer services, however this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.
The Customer Service Advisor interviews will be held on 13 November 2025.&nbsp; Please be advised this could be subject to change, in which case we will give appropriate notice.
Our offer to you:
We offer work that makes a difference to people’s lives, a safe working environment; structured salary reviews; generous annual leave entitlement plus 8 days paid bank holidays; local government pension scheme; occupational health service and flexible working policies to enable you to balance work and home commitments.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Lizzy Dungworth, Customer Experience Manager on 01572 758241or at <a href="mailto:edungworth@rutland.gov.uk" target="_blank">edungworth@rutland.gov.uk</a>
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies.&nbsp; If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set-up process.&nbsp;&nbsp; Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.&nbsp; Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.

Rutland County Council

Customer Service Advisors x2

We are recruiting a Customer Service Centre Advisor at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Fixed Term for 12 months Location: Agile WorkingTeam: Service Improvement and Partnerships This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities. Provide exceptional customer service across the Council’s Customer Service access channels, serving as an advocate for the customer.Thrive in a dynamic and fast-paced Customer Service Centre contributing to its ongoing growth and success.Efficiently handle a broad range of service requests by consulting with various Council departments on behalf of customers.Proactively manage the life cycle of service requests ensuring timely resolution and clear, consistent feedback to customers.Resolve customer enquiries at first point of contact wherever possible, ensuring a positive and efficient experience.Home based post in accordance with the Council’s Agile Working Policy. The team attend the Council offices when asked to do so for meetings, specific tasks, supervision and appraisals.For the role, we ask that you have: <ul><li>A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, GCSE’s Grade A*-C, NVQ Level 2 Customer Services.</li><li>Effective verbal and written communication skills.</li><li>Experience of working in a customer service or call centre environment.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email <a href="mailto:jonesm4@caerphilly.gov.uk" target="_blank">jonesm4@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This role requires a basic check with the Disclosure and Barring Service.





<ul></ul>

Caerphilly County Borough Council

Customer Service Centre Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9848/Cleansing_Service_Project_Advisor.docx" target="_blank">Cleansing_Service_Project_Advisor</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
To respond to Cleansing Waste enquiries from customers, both internal and external, through a variety of service delivery channels, resolving these at the first point of contact where possible and ensuring the highest standards of customer care are provided.
For more information about joining the Cleansing Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
Please note that this role is offered on a 12 month fixed term contract.&nbsp;
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment&nbsp;without attention to ethnicity, religion, sexual orientation, gender identity, family or parental&nbsp;status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact People Services, regarding alternative ways to apply.
CLOSING DATE: 7 November 23:59pm
Interviews are scheduled to take place week commencing 17 November

Arun District Council

Cleansing Service Project Advisor

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.&nbsp; We are usually the first port of call for customer enquiries across the council.&nbsp; Our fast-paced telephone teams deal with thousands of calls and emails a week,&nbsp;we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams&nbsp;who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? Customer Services Advisor Level 1 – Full Time PermanentJoin our vibrant Customer Services team and be part of the heartbeat of our organisation! We're recruiting for multiple exciting roles where you'll be the first point of contact for making a real difference in people's day. With supportive teams, flexible shifts between 8:30 and 17:00, and plenty of opportunities to grow your skills, there’s never been a better time to step into a fast-paced and rewarding environment. Ready to make your mark? We want to hear from you!We have full-time permanent positions availableGeneral Enquiries&nbsp;: You will be answering customer enquiries, raising service requests for council departments, completing applications, and sign-posting as appropriate. Customer Services is the face of the council and you will be the first port of call for a broad range of enquiries from customers wanting to book a civil ceremony to those wanting to report fly-tipping.You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.Closing date is 07/11/25. &nbsp;Assessments will consist of a competency-based interview and a work-based role-play exercise. Interviews will take place week commencing 24/11/25. If you aren’t sure or have some questions, we’d be happy to talk to you, call Mandy on 02476977277 &nbsp;or Lauren on and 02476977542 during office hours for an informal conversation about the role.We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016.  We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.Who are we looking for? <ul>
<li>Care about delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Ability to deliver in a fast-paced environment</li>
<li>Ability to respond to change positively</li>
<li>To Be Flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Advisor Level 1

We have an exciting opportunity within our busy Customer Service team. We are currently seeking 3 full-time and 1 part-time enthusiastic and highly motivated people to join us as a Customer Service Advisor, our office working hours are Monday-Thursday 8.30-5pm and Friday 8.30am-4.30pm We are looking for individuals who have excellent communicators at all levels. The ideal candidates will be professional and have a positive attitude, have experience of dealing with customers and be able to work under pressure. Ideally, the candidates will have extensive computer experience (although some training will be given). They will need to demonstrate that they can provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Charter and ensure that a positive image of the Council is conveyed at all times.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





<ul></ul>

Uttlesford District Council (Essex)

Customer Service Advisors

<ul></ul>

Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
</ul>

Head of Customer Experience & Resident Support

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Service Supervisor
Do you want the opportunity to be part of something great? Do you&nbsp;have a burning desire to help a team thrive,&nbsp;grow&nbsp;and reach new heights?&nbsp;Is your passion providing customers with exceptional customer service that leave them delighted? If you answered yes, then we have an exciting opportunity that is tailor-made for you.&nbsp;
We are recruiting for a Customer Services Supervisor position in our dynamic and fast-paced&nbsp;24/7 Contact Centre.&nbsp;This role involves&nbsp;providing daily&nbsp;management,&nbsp;support&nbsp;and direction to one of our Customer Service Advisor teams.&nbsp;&nbsp;
We are seeking an individual with drive, a positive&nbsp;outlook&nbsp;and the ability to manage performance effectively and achieve results. This role&nbsp;will guide and support Customer Service Advisors in&nbsp;meeting&nbsp;agreed quality and performance targets, as well as exceeding customer satisfaction levels.&nbsp;
A little bit about us&nbsp;
Now more than ever, our work is making a difference.&nbsp;It’s&nbsp;time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.&nbsp;
To join us,&nbsp;you’ll&nbsp;need either a relevant Level 4 qualification or extensive equivalent experience, leadership or management training, experience of effectively managing a team and knowledge of multi-channel customer service delivery. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are&nbsp;outlined in our&nbsp;<a href="https://www.barnsley.gov.uk/services/jobs/just4you/" target="_blank">Just4You</a>&nbsp;package. This role benefits from our hybrid and flexible working arrangements, with a requirement for the team of Customer Service Supervisors to provide Advisor support between 7am-7pm Monday to Friday (although this can be remote support) and is part of an out of hours management stand by rota (usually 1 week in 5), which attracts additional pay.&nbsp;
Here in&nbsp;Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure&nbsp;we’ll&nbsp;do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So,&nbsp;we’ve&nbsp;created a development process that lets you grow in the way that suits you - whether&nbsp;that’s&nbsp;training to be a leader or learning flexibly online.&nbsp;That’s&nbsp;one of the reasons why&nbsp;you’ll&nbsp;find your career here inspiring and rewarding.
Interviews will be taking place&nbsp;on Monday 3rd&nbsp;and Tuesday 4th&nbsp;November.&nbsp;
Should you have any questions or to arrange an informal discussion about the role please e-mail our Operations Manager Tara Goldsbrough.&nbsp;(<a href="mailto:TaraGoldsbrough@barnsley.gov.uk" target="_blank">TaraGoldsbrough@barnsley.gov.uk</a>)&nbsp;

Customer Service Supervisor

As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:Handling online/email requests, officer enquiries, and contractor communicationsUpdating customer records and ensuring accurate data managementTaking incoming calls and service requests with professionalism and careRaising and prioritising repair jobs while meeting KPIs and service standardsSupporting invoicing and customer satisfaction surveys For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:Being a confident communicator with strong written and verbal skills Skilled in multitasking and managing competing priorities Proficient in Microsoft Office and IT systems Having the ability to work independently and collaboratively within a team Previous experience in an administrative or customer service roleAt Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development. Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Debbie Phillips on 01233 330596When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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10 Customer Service Full time Jobs