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Are you a customer focused individual who would enjoy working as part of a team in a front line service?We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking and waste. What will you be doing?<ul><li>Providing customers with prompt, effective and courteous front-line services via telephone, email and in person </li><li>Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support</li><li>Using technology; including CRM, service-specific case management systems, the internet, intranet and social media to access information in order to respond to customer queries</li></ul> As an ideal candidate, you will have:<ul><li>NVQ Level 2 in Customer Service or equivalent experience</li><li>Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment</li><li>Experience of dealing with difficult customers and sensitive information</li><li>Competency in using IT systems, including Microsoft Office</li><li>Strong communication and interpersonal skills</li></ul> What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li></ul>Please note that working up to two days per week in the Hertford and/ or Bishop’s Stortford office is essential. Part time working will be considered. Optional part-time home-working is available following training and performance review. How to applyFor an informal discussion about the role and to find out more about East Herts Councils ambition please contact Alex Cook, Customer Services Manager, on 01992 531412.Closing date: 25 January 2026Interviews will be held on: TBC We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Customer Service Advisors

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5183/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5184/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5190/OO_-_Operations_Officer_PS.docx" target="_blank">OO_-_Operations_Officer_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5191/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
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Please apply online via the link provided.
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Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO)
Full time: &nbsp; 40 hours per week
Salary: £25,521.60 pa 
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This could be the job for you…
<ul>
<li>Would you like to work in a vibrant team?</li>
<li>Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.</li>
<li>Are you a good swimmer and enjoy working in a sporting environment?</li>
<li>Are you interested in a career in the leisure industry?</li>
</ul>
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Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness.&nbsp;
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What is required?
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<ul>
<li>In date National Pool Lifeguard Qualification (NPLQ).</li>
<li>You will need to be resilient, reliable, and conscientious.</li>
<li>Enjoy working as part of a team.</li>
<li>Have excellent customer care skills.</li>
<li>Have a friendly and effective manner.</li>
<li>You will need to converse at ease with members of the public in fluent English to provide advice.</li>
<li>Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines.</li>
<li>You will need to be organised and be calm under pressure.</li>
<li>On qualifying you will need to pass regular competency tests.</li>
<li>You will need to pass a swim test which will be conducted at interview stage.</li>
<li>This role requires a disclosure and barring service (DBS) check as it is working with children and vulnerable clients.</li>
</ul>
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Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.
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We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). 
The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
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We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
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The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
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Broxbourne Council is an Equal Opportunities employer.
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Previous applicants may not be considered.
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Details and application forms for all job vacancies are listed on the Council’s website.
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Application forms must be submitted online by 01/02/2026 quoting the above reference.
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Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a>
Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

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Customer Services Manager (RP0160) Starting salary is £55,051pa with progression to £58,445pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week hybrid (3 days in the office) Permanent role About the Role Reporting directly to the Assistant Director (Customer Services &amp; Transformation), you will play a pivotal role in upholding and enhancing the Council’s customer service standards. Central to this role is embedding a First Time Right approach across the organisation, ensuring every customer interaction is efficient, effective, and positive. As the Council’s customer service expert, you will lead by example, setting the tone for customer excellence across the customer service teams and wider organisation. Key Responsibilities Oversee the day-to-day operations of a fast-paced, multi-disciplinary customer service teams serving both council and landlord services. Foster collaboration, efficiency, and a customer-first mindset across departments. Use robust customer contact data to identify service gaps and opportunities for improvement. Design and implement policies and procedures that drive meaningful change and ensure services meet customer demand. About You We’re looking for a dynamic leader who is: Passionate about delivering outstanding customer service. Experienced in managing diverse teams in a fast-paced, front-line environment. Skilled in using data to inform decision-making and service improvements. Innovative, with a track record of implementing new technologies and practices. This role is politically restricted. This role is hybrid. You will be required to attend the office 3 days a week. Why Join Us? This is an exciting opportunity to make a real impact on how the Council delivers services to its community. You’ll be at the forefront of shaping the future of customer service and ensuring we put residents at the heart of what we do. You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme. To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website:<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> Please note that we do not offer sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessments will be held on 30 January 2026 Face to face interviews will be held on 6 February 2026 Keywords: Welwyn hatfield, customer services, transformation, policies, procedures, customer first, leadership, frontline, data analytics, local government

Welwyn Hatfield Borough Council

Customer Services Manager (RP0160)

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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4 Customer Service Jobs in East England