field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul></ul>





Payroll &amp; People AdvisorPermanent, Full Time£26,316 to £30,959 per annumLocation: ChelmsfordWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Anywhere worker</a>Closing Date: 16th July 2025 This is an opportunity to gain knowledge and experience of the payroll services and responding effectively to customers' enquiries in a timely and professional manner and meeting service standards, this can be via the customer portal, in writing, or verbally in a call or meeting. This position has an Anywhere Worker working style, but we will require you to attend the office in Chelmsford on average 1 day a week around business need. The Role: The payroll service sits within the People, Policy, Economy and Public Health function, to influence both the customer and employee experience in a key area of employee engagement. Providing a comprehensive service, investing in a new technology to better support our users and enable an empowered self-service and support function. You will provide support and resolutions quickly and efficiently at the first point of call. Our ethos is to provide advice, support and guidance that is simple, clear, efficient, and effective, this includes communication, terminology, and our processes. The role requires a strong system knowledge to undertake user acceptance training. Key Responsibilities: <ul>
<li> Where possible supporting and guiding employees in using self-service. </li>
<li>Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs). </li>
<li>Support the requirement for ensuring the integrity and security of personal, contractual and financial information, to meet legislation and Council policies. </li>
<li>Work collaboratively within a team, to ensure work is processed and delivered to a high standard, ensuring quality of outputs. </li>
<li>Responding effectively to customers' enquiries in a timely and professional manner and meeting service standards, this can be via the customer portal, in writing, or verbally in a call or meeting. </li>
<li>Supports the drive to improve the service and quality of outputs and system testing to ensure customer expectations are exceeded. </li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework. </li>
</ul> Experience and Qualifications: Essential: <ul>
<li>Educated to RQF Level 3, or equivalent by experience. </li>
<li>Evidence of continuing professional development and knowledge in relevant professional area, working towards a CIPP qualification. </li>
<li>Professional experience in communicating with customers written, verbal and virtual formats. </li>
<li>Ability to interpret policies and procedures to deal with a variety of customers enquiries with the aim for a resolution. </li>
</ul> Desirable: <ul>
<li> A demonstrable track record of providing exceptional customer service. </li>
<li>Working collaboratively with colleagues to deliver good practice and advice on policy. </li>
<li>Ability to communicate effectively, demonstrating empathy, listening, and questioning skills to a very high level, with a high standard of written communication. </li>
<li>Experience of working in a customer-orientated environment, dealing with queries in a service delivery setting and continuously seeking to improve the services provided. </li>
</ul> To read more about our business area, please visit: <a href="https://www.workingforessex.com/role/economy-investment-and-public-health?source=workingforessex.com" target="_blank"> People, Policy, Economy and Public Health </a> Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank">Pay and Reward</a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Our Ways of Working</a> <a href="https://www.workingforessex.com/about-us" target="_blank">About Us</a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank">Organisation Behaviours</a>

Payroll & People Advisor

<ul></ul>





Community Connector - South QuadrantSecondment, Full TimeFrom £27,665 to £32,546 per annumLocation: BasildonWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Anywhere worker</a>Closing Date: 15th July 2025Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. The role is offered as a secondment opportunity until March 2026. Full-time, part-time and job sharing work patterns will be considered. Interviews will take place on the 16th July 2025. The Role This exciting role will support development of the Customer function's outreach partnerships and activities within the Library Service. The role will shape services, cultivate partnerships and work with the community to ensure library services within Essex are promoted to all and throughout local communities. Community Connectors will focus on delivering targeted library activities at other events and locations in the community and will identify opportunities to collaborate with other ECC functions and help shape delivery of joined-up initiatives. The role will be the bridge between the Library Service and the community and will aim to significantly grow, develop and increase the user base and engagement. The holder will be promoting library services using events to proactively encourage people of all ages, to engage and participate. The role holder will actively engage with library staff, community groups and partners, by promoting library services within the community for the successful delivery of key objectives. Key Responsibilities <ul>
<li>Develop and promote a programme of events which support Customer and Library services in outreach settings. </li>
<li>Shape and deliver events and activities which promote library services and encourage library membership. </li>
<li>Contribute to and support the delivery of the plan for community and outreach Library Service activity. </li>
<li>Developing partnerships and identifying new ways to promote library services, reaching residents including those that currently are not library users. </li>
<li>Raise awareness of the range of library services and increase library use. </li>
<li>Work collaboratively with local partners to promote literacy, reading, learning and the digital offer, to deliver against Essex County Council's wider strategic aims. </li>
<li>Work with partners and develop new partnerships to help reach target audiences and enable the delivery of events and activities. Through these partnerships target a wide segment of the community and engage residents in activities and events that interest them. </li>
<li>Develop and manage outreach opportunities that are successful and have lasting impact within the community. </li>
<li>Deliver on priorities and build new audiences across the County, supported by clear service guidance, training and model delivery examples. </li>
<li>Responsible for using an evidence-based framework to monitor and evaluate programmes of activity in outreach settings, demonstrating value for money and a good fit for the customer. </li>
<li>Support the development and effective delivery of services and activities, by building strong working relationships with internal and external partners, agencies, and the citizens of Essex. </li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework. </li>
</ul> Experience and Qualifications: <ul>
<li>Educated to Regulated Qualification Framework (RQF) Level 3 or equivalent by experience. </li>
<li>Effective communication skills and experience of working with diverse audiences and partners. </li>
<li>Experience of working with community groups, customers and volunteers and the ability to develop strong relationships with library colleagues, internal and external partners and across the wider library network. </li>
<li>Excellent co-ordination skills and experience in delivering projects including relationship building, time management. </li>
<li> Willingness to develop knowledge of the service area. </li>
<li>Experience of preparing and effectively delivering communications and managing the development and delivery of activities and events programmes. </li>
<li> Experience of researching and developing new services. </li>
<li> Experience of working in outreach with young people and/or families. </li>
<li>Ability to prioritise work whilst maintaining focus on key activities, within defined timescales, on own initiative and as part of a team. </li>
<li>Ability to build and form working relationships with library colleagues, internal and external partners and across the wider library network. </li>
</ul> We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team! To read more about us please visit: <a href="https://www.workingforessex.com/role/climate-environment-and-customer-services?source=workingforessex.com" target="_blank"> Climate, Environment and Customer Services </a> Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank">Pay and Reward</a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Our Ways of Working</a> <a href="https://www.workingforessex.com/about-us" target="_blank">About Us</a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank">Organisation Behaviours</a>

Community Connector - South Quadrant

<ul></ul>





Customer Service AssistantPermanent, Part Time£25,081 per annumLocation: Buckhurst HillWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Fixed-base worker</a>Closing Date: 22nd July 2025Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are currently recruiting for a part time Customer Services Assistant. You will be based at our Buckhurst Hill Library and work across Buckhurst Hill, Loughton and Waltham Abbey Libraries . Please note, this is a part time role working 18.5 hours per week and the pro rata salary will be £12,541 per annum. This role includes Saturday working. The Role: You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role. The Opportunity: Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team. Key Responsibilities: <ul>
<li>First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all times. </li>
<li>Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers. </li>
<li>Health &amp; Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out. </li>
<li>You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries. </li>
<li>Assisting customers to use the library catalogue and learn to use the full library offer. </li>
<li>Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities. </li>
<li>Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer. </li>
<li>Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up and ask you to be a trusted keyholder. </li>
</ul> Experience and Qualifications: We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include: <ul>
<li>Possession of a Driving Licence - desired. </li>
<li>Demonstration that you know how to use IT systems or have the ability to learn. </li>
<li>Customer service experience in any area. </li>
<li>Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations. </li>
<li>Enthusiasm and ideas. </li>
<li>Enjoy working within a team to make us as brilliant as possible. </li>
</ul> We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team! To read more about us please visit: <a href="https://www.workingforessex.com/role/climate-environment-and-customer-services?source=workingforessex.com" target="_blank"> Climate, Environment and Customer Services </a> Interviews: As a Customer Services Assistant, you will be required to work with children to develop and grow our audience in this key area of our business. Part of your responsibilities will be to deliver story and rhyme sessions to groups of parents and toddlers in a library setting. Therefore, as part of the interview process you will be required to deliver a short 5-minute activity that enables you to demonstrate your ability to engage with children. This could include reading a short children's story or sharing a children's nursery rhyme. Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

Customer Service Assistant

<ul></ul>





Technical Support Officer (Enforcement) - Maldon District CouncilHarlow District CouncilPermanent, Full Time£26,900 - £29,305Location: MaldonClosing Date: 21 July 2025Location: This role provides remote and flexible working as well as working within the Council Offices, subject to business need.<h3>Description</h3>Maldon District Council is seeking a technical support officer to join our busy and dynamic Planning Department within the Enforcement Service on a permanent, full-time basis.You should have a good level of administrative skills, including working with and maintaining systems, and general correspondence. Working with customers will be a key part of this role. It would be an advantage to have some knowledge of the Town Planning legislation and how the town planning system works.This is a great opportunity to start your professional development in planning enforcement, be part of a team and take on new challenges.Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.This role forms part of our positive hybrid ways of working and therefore offers some opportunity to work between home and the office. The role also enables the post holder to visit attractive areas around the Maldon District whilst carrying out site visits as part of the responsibilities of the role.About this roleThe role is the backbone of the planning enforcement service, being the technical support for the five officers and the Head of Service in the team. The post holder will be dealing with customers and elected Members and will be expected to work on their own initiative in a professional manner, creating new enforcement cases, if necessary, updating customers and managing the team's correspondence via the team email inbox.The post holder will be using the planning service and corporate systems so should be proficient in the use of technology.For an informal discussion about this positionFor more information or an informal discussion, please contact Anne Altoft-Shorland on 01621 732679 or email <a href="mailto:anne.altoft-shorland@maldon.gov.uk" target="_blank">anne.altoft-shorland@maldon.gov.uk</a> and read and download the <a href="https://www.maldon.gov.uk/download/downloads/id/19988/sd2352_-_technical_support_officer_enforcement.pdf" target="_blank">job description</a>. To applyIf you would like to be considered for this role, we would love to hear from you. Please <a href="https://my.maldon.gov.uk/service/Application_for_Employment__non_DBS_" target="_blank">complete the online application form found here. </a>We are unable to accept CVs. Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on 01621 854477.Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.

Technical Support Officer (Enforcement) - Maldon

<ul></ul>





Essex Housing Independent Board MemberFixed Term, Part TimeAllowance of £6,000 per annum + expenses Location: ChelmsfordWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Anywhere worker</a>Closing Date: 3rd August 2025 Please note interviews for this post will be held on 13th August 2025.This is a fixed term post for three years, with an allowance of £6,000 per annum, plus expenses.As an Independent Board Member, you will play a pivotal role in shaping and delivering the housing strategies of Essex County Council and its partners. Through Essex Housing Development LLP, you'll help address the growing need for specialist, affordable, and market housing across the county.By offering strategic insight, constructive challenge, and innovative thinking, you will support Essex Housing's performance and ensure effective, forward-looking decision-making at board level.Working in close partnership with the existing Board and serving as a trusted advisor, this role will play a critical part in shaping the strategic direction of Essex Housing. It will provide independent counsel to the Chair and Board during a period of profound transformation in local government across Essex.Over the next three years, the establishment of a new strategic mayoral authority and the creation of unitary authorities will fundamentally reshape the local governance landscape. These changes will replace all existing local authorities in Essex, including Essex County Council-Essex Housing's current parent organisation. In this evolving context, the role will be instrumental in ensuring Essex Housing remains agile, forward-looking, and aligned with the region's emerging governance structures.This role requires you to influence strategic housing delivery by building strong relationships with senior leaders across Essex County Council, central government, and key partners.Role responsibilities will include:<ul>
<li>Provide expert advice on housing development while upholding high standards for Essex Housing.</li>
<li>Support the Chair in setting the Board's strategic direction in line with statutory objectives.</li>
<li>Offer constructive challenge on current and proposed housing projects.</li>
<li>Help ensure confidence in Essex Housing's stability and viability among key stakeholders.</li>
<li>Provide industry insight and expertise specific to residential development and commercial property transactions and innovative approaches to achieving financial sustainability and viability, e.g. land acquisition and raising capital</li>
<li>Attend the Essex Housing Board, which will meet circa monthly and other events as required</li>
<li>To further the aims of Essex Housing, making sure that it keeps within its objectives</li>
<li>Work with the Chairman and other Board Members to direct and control the affairs of Essex Housing</li>
<li>To take part in formulating and reviewing the mission, strategic aims and values of Essex Housing, making sure they remain valid and relevant.</li>
<li>Working with other Board members to ensure that policies and practices of Essex Housing are in keeping with its aims.</li>
<li>To monitor the performance of Essex Housing, ensuring it is solvent, effectively run and holding the executive to account.</li>
</ul>Knowledge, Skills and ExperienceWith extensive subject matter expertise in residential development, at a senior level, you will have experience of operating at director level or similar for a reputable residential developer or housing organisation, contributing to their strategic aims. You will be able to demonstrate an ability to work with site appraisals, viability assessments and business cases, considering advice from surveyors, project managers and financial and legal experts. You will also bring skills in understanding and responding to different perspectives and working in a complex environment.Above all, you will have excellent communication skills, confident in building strong working relationships with relevant stakeholders, politicians, other board members and the development team to oversee, challenge and drive forward the Essex Housing development programme.Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank">Nolan principles</a>, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Essex Housing Independent Board Member

<ul></ul>





Senior Strategy AdviserFixed Term / Secondment, Full Time£47,990 to £56,458 per annumLocation: ChelmsfordWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Anywhere worker</a> This is a fixed term contract or secondment opportunity for 12 months.This role will be filled on a hybrid basis. This means you can work remotely part of the working week with an expectation to attend the office in Chelmsford at least 1 day per week. Any journeys to the office would be at your own expense. More specific details about this can be discussed at the interview stage should you be invited. To read more about our business area, please visit: <a href="https://www.workingforessex.com/role/economy-investment-and-public-health?source=workingforessex.com" target="_blank"> People, Policy, Economy and Public Health </a> The Opportunity Essex County Council is on an exciting journey. We are part of the Government's Devolution Priority Programme and are in the process of creating a new Mayoral Combined County Authority for Greater Essex with the first mayoral elections due in May 2026. Alongside this, we are developing proposals for Local Government Re-organisation in Essex, with businesses cases being submitted in September 2025 and new unitary councils due to be established in 2027/28. These reforms will set the framework for local government in Essex for decades to come and will lead to better outcomes, services and value for money for our residents. This role is a temporary 12-month role that will be part of the Policy Unit team working on these issues as we move into the planning and implementation phase of this exciting and challenging programme. Accountabilities General accountabilities in the role are: <ul>
<li>Responsible for providing strategy and policy advice to ensure the Council is provided with detailed information in regard to how strategies have been planned and developed in order to make informed decisions. </li>
<li>Responsible for supporting the development of corporate planning activity to ensure the development of robust strategies which deliver agreed outcomes. </li>
<li>Responsible for demonstrating agility and flexibility in developing and agreement of clear strategies and policies relating to ECC's role at a corporate level against agreed targets and objectives. </li>
<li>Responsible for developing relationships with key partnerships ensuring this maximises the opportunity to bring intelligence and insight to ECC and making recommendations as to future partnership opportunities. </li>
<li>Responsible for highlighting and understanding the implications of local and national guidance and how it relates to commissioning and delivery, and links to corporate policy and strategy. </li>
<li>Contributes to using quantitative and qualitative data including demographic and performance information to identify specific challenges and ensure presentation of proposed policy solutions are robust. </li>
<li>Acts to provide high quality advice on policy and strategy to support key stakeholders using a range of media and ensuring able to meets the demands of a broad and diverse range of audiences. </li>
<li>Responsible for developing a broad perspective and understanding of the external policy landscape in order to interpret proposed changes and consider the impact on ECC. </li>
<li>Works collaboratively to develop links to engage with the latest thinking in business, academia and think tanks and ensure able to challenge Council members on the robustness of current policies and practices. </li>
</ul> The Experience You Will Bring <ul>
<li>Educated to degree level or equivalent by experience together with evidence of continuing professional development in relevant professional area, such as, knowledge of democratic processes. </li>
<li>Experience of policy development either in a think tank, civil service, local government or other similar environment. </li>
<li>Exemplary written and communication skills, able to deliver within required deadlines alongside significant experience of planning and reviewing the delivery of a range of services and operating project management skills. </li>
<li>Understands the components of the policy and strategy making process and the relationships that exist between ECC and partners at all levels of government. </li>
<li>Evidence based approach to discern options and trends, and able to translate complexity into simple conclusions to inform practical commissioning </li>
<li>Demonstrate knowledge and experience in core policy areas such as specific people, place or corporate themed policy work, local government policy, technical and operational skills, analytical skills, relationship building, organisational effectiveness. </li>
</ul> Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex</a>. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about <a href="https://workingforessex.com/roles?source=workingforessex.com" target="_blank"> devolution and local government reorganisation (LGR)</a>) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles</a>, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service</a>. Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk</a>. Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook</a>, <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram</a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn</a>. Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page</a>. Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

Senior Strategy Adviser

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Please note this vacancy is available as a secondment opportunity for up to 12 months – internal
This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford 1-2 days per week, with the remaining time for remote working if desired, in line with the organisation’s needs.
The Role
People Services are committed to providing a high level of customer services for our employee and managers, through a variety of digital channels. The People Support Advisor will be the first point of contact for all HR related queries. They will be responsible for providing customer focused and professional advice, support and guidance to managers and employees across the whole of ECC. This role provides a great opportunity for someone wanting to build on the experience working within an HR setting in a large and complex organisation.
To read more about our business area, please visit:
<a href="https://www.workingforessex.com/role/economy-investment-and-public-health?source=workingforessex.com" target="_blank">People, Policy, Economy and Public Health</a>
The Opportunity
People Services sits within the People &amp; Organisation Development function at Essex County Council (ECC). People Services delivers a high standard of service to both ECC employees and to external customers, with our employees and customers at the heart of what we do. We have high expectations of our teams and aspire to be high performing in all aspects of our delivery. We provide a comprehensive, quality service which supports the delivery of our ambitious corporate people plan. We are on a journey to underpin our services with robust technology, and we strive to create an uncompromising culture to deliver service excellence that delights our customer. People Services seeks to continuously improve and to stay ahead of the curve, leading the way in the public sector and delivering services which offer innovation, value for public spend and above all else a customer centric approach. &nbsp;
The People Support Adviser (PSA) will be the first point of contact for the business for HR related queries.&nbsp; They will be responsible for managing stakeholder expectations, providing a customer focused and professional advice, support and guidance service, for people related queries across all channels: online, telephone and face to face.&nbsp; You will provide support and resolutions quickly and efficiently
Accountabilities
<ul>
<li>Be the first point of contact for our customer queries via phone, web chat and email providing high quality HR advice and guidance ensuring request are escalated or filtered accordingly.</li>
<li>Provide pragmatic and professional expertise and advice on specific topics, e.g., family friendly policies (maternity, paternity, etc), flexible working requests, managing absence, performance, resolution, onboarding processes, Occupational Health referrals.</li>
<li>Improving manager and business confidence and capability by coaching through workplace issues.</li>
<li>Provide consistent and up to date advice on employment legislation and developing issues within the organisation.</li>
<li>Contribute to the increase in self-service of HR queries, by coaching employees and managers of online self-service support, and identifying areas for improvement to People Casework Manager.</li>
<li>Strong team working motivation and ability to build effective working relationships across People and Organisation Development including with People Business Partners, People Consultants and other teams in People Services</li>
<li>Support organisational change and initiatives that may involve consultation and result in redundancy or TUPE</li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework.</li>
</ul>
The Experience You Will Bring
<ul>
<li>Skills, Knowledge and Experience</li>
<li>CIPD membership and a minimum of level 5 CIPD qualification or to be achieved within 2 years of taking up the post</li>
<li>Experience of working in a busy, fast paced team providing professional support to customers</li>
<li>Proficient IT skills, MS Word and MS Excel are essential. Hands on experience with IT programmes and HR systems</li>
<li>Highly motivated with excellent attention to detail, a result orientated approach and continually seeking to improve.</li>
<li>Excellent verbal and written communication skills with experience of dealing with customer queries and a track record of providing exceptional customer service.</li>
<li>A high level of interpersonal skills to deal with extremely confidential and sensitive issues, providing support with empathy and professionalism. Ability to develop strong working relationships and to influence a wide range of stakeholders including colleagues and customers.</li>
<li>Ability to work independently, organise and work accurately to tight deadlines</li>
<li>A basic knowledge of HR policies and employment legislation and experience in providing coaching, support and building confidence</li>
</ul>
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank">Everyone's Essex</a>. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkingforessex.com%2Froles%3Fsource%3Dworkingforessex.com&amp;data=05%7C02%7CSharon.Burrus2%40essex.gov.uk%7C2f58d1d5968946d6f86a08dd7029c06e%7Ca8b4324f155c4215a0f17ed8cc9a992f%7C0%7C0%7C638790046808311814%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=RWho6LqejkQVDN7KrRNgcfWGSUqBWz4muq14BcdeAJ4%3D&amp;reserved=0" target="_blank">devolution and local government reorganisation (LGR</a>) on our careers site.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all&nbsp;veterans&nbsp;and&nbsp;care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank">Nolan principles</a>, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service.&nbsp; The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.&nbsp; This is an annual subscription, and you will be responsible for ensuring this is maintained.&nbsp; For further information on the DBS update service please go to&nbsp;<a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a>
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank">The Essex Talent Community</a>
If you have queries on this role or require anything further, please email&nbsp;<a href="mailto:resourcing.team@essex.gov.uk" target="_blank">jamielea.wallis@essex.gov.uk</a>
Follow us on&nbsp;<a href="https://www.facebook.com/essexcountycouncil" target="_blank">Facebook</a>, <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>,&nbsp;<a href="https://www.instagram.com/essex_cc" target="_blank">Instagram</a>&nbsp;and&nbsp;<a href="https://www.linkedin.com/company/essex-county-council/" target="_blank">LinkedIn</a>. Further details can be found on our&nbsp;<a href="https://www.workingforessex.com/" target="_blank">careers page</a>.
Downloads
<a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank">Pay and Reward</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Our Ways of Working&nbsp;</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/about-us" target="_blank">About Us&nbsp;</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/organisational-behaviours" target="_blank">Organisation Behaviours</a>

People Support (HR) Advisor

<ul></ul>





Assistant Urban Design InternFixed Term, Full Time£25,081 per annumLocation: ChelmsfordClosing Date: Sunday 27th July 2025 at 11.59pmWorking Style: Anywhere WorkerAre you an Architecture Graduate who is looking for a year in practice between your Part 1 and Part 2 courses, or an Urban Design Graduate looking for a year in practice in a friendly and high achieving team? Do you have an interest in shaping the quality of the built environment through Urban Design and are looking to start a career in this sector? This could be the opportunity you are looking for!Interviews will take place in person at County Hall, Chelmsford the week commencing 11th August 2025. Benefits: <ul>
<li>Healthy work life balance with flexible and hybrid working options</li>
<li>Wide range of learning and development opportunities</li>
<li>26 days annual leave + bank holidays + choice to buy extra</li>
<li>Generous Local Government Salary related pension scheme</li>
<li>Access to hundreds of discounts and benefits through Essex Rewards</li>
<li>Access to our health and wellbeing support platform with Vita Health Group</li>
<li>A range of employee networks and communities to support staff and promote change, including, LGBTQ+ Employee Network, Ethnically Diverse Employee Network (EDEN), Differently Adept Working Network (DAWN), Young Person's Network &amp; Many more!</li>
</ul>What our Interns say: "I have thoroughly enjoyed my time at place services. The team and staff are welcoming and very willing to share their wealth of knowledge. I have especially appreciated the opportunities presented to me to complete different forms of work. My involvement in all sorts of projects has given me valuable exposure to the industry as a whole". Kieran Sullivan, Assistant Urban Design Intern. The Role: Place Services is a multi-disciplinary consultancy within Essex County Council providing environmental and planning services to the Council, local authorities and other public bodies. Our purpose is to support the public sector to deliver sustainable development. The Assistant Urban Design Intern will support the effective delivery of urban design services to our clients across the UK. The post holder will provide urban design support, including development management and policy advice; context appraisal and master planning; design guides and codes; assisting with design reviews; helping to prepare design briefs; and undertaking supervised specialist tasks on multi-disciplinary projects. The role requires a graduate level practitioner with knowledge of development management processes, legislation, policy, standards, and guidance; information management and communication skills; and a collaborative, enterprising, and client focused approach. About You: <ul>
<li>Previous work or volunteer experience working within a similar environment would be beneficial, but not essential as full training and support will be provided.</li>
<li>Builds effective working relationships with colleagues and customers across the functional area and wider organisation, which are collaborative to deliver effective customer service.</li>
<li>An interest in improving the built environment </li>
</ul>Essential Requirements for the role: <ul>
<li>Educated to Graduate Level in Architecture (RIBA Part 1 Eligible Course) or Urban Design (Urban Design Group Recognised Course) or studying either BA or Bsc in Architecture (Graduating 2025) OR MA or Msc in Urban Design (Graduating 2025)</li>
<li>Experience of working with IT systems including Microsoft Office, Adobe Photoshop, Illustrator, and InDesign, Autocad, SketchUp, and Rhino, and willingness to learn new systems.</li>
<li>A high level of written and oral communication skills.</li>
<li>Please note - if your application is progressed to interview stage, there is a requirement to bring a portfolio of work to discuss at the interview</li>
</ul>What will you be doing? <h4>Contributing to effective delivery of a range of urban design services including:</h4><ul>
<li>Downloading and registering Application documents for consideration by the team.</li>
<li>Assisting with a case load of straightforward and minor development management consultations at all stages of the planning/consent process including Preapplication, Full, Outline, and Reserved Matters Applications and discharge of Conditions (RIBA stages 2 to 4).</li>
<li>Supporting the evaluation and preparation of design codes and design briefs (RIBA Stages 1 to 3).</li>
<li>Drafting new parameter plans and diagrams for Design Codes using AutoCAD, SketchUP, Photoshop, Illustrator and Rhino under the direction of Seniors and Principals. 3D Modelling and sketching (RIBA Stages 1 to 3).</li>
<li>Assisting with context appraisal and master planning including desk top publishing and 3D modelling and sketching (RIBA stages 1 to 3).</li>
<li>Assisting with and minuting design reviews (RIBA Stages 2 to 3).</li>
<li>To undertake work shadowing for site visits, and consultation feedback meetings with applicants and local authorities (RIBA stages 1 to 3).</li>
<li>To write, publish and distribute minutes for the above meetings.</li>
<li>Work shadowing other disciplines as required including Heritage and Landscape consultants.</li>
<li>Assisting the development and delivery of learning and promotional material, training activities and events, and engaging with networks, to enhance the recognition and reputation of Place Services.</li>
<li>Helping to maintain a collaborative, high-performance culture and improve personal competency continually seeking to enhance personal performance and practice, securing feedback, and building knowledge and skills.</li>
<li>Completion of RIBA <a href="http://www.pedr.co.uk/" target="_blank">Professional Education and Development Record (PEDR)</a> </li>
</ul>

Assistant Urban Design Intern

<ul></ul>





Makaton Tutor - Part Time / Term TimePermanent, Part Time£30,377 per annum, full time equivalent / equal to £15.74 per hour.Location: ColchesterClosing Date: Thursday 17th July 2025 at 11.59pmThe RolePlease note that this position is being offered on a part time basis, on an annualised hours (3 hours per annum guaranteed) contract. The current / most recent pattern of working days and hours can be seen below - we can be flexible on days (Monday to Friday), times (Morning or Afternoon session) and location moving forward but some of the sessions must be delivered face to face, which can be done at any <a href="https://aclessex.com/about-us/centres/" target="_blank">ACL location</a> of the successful applicant's choice and will be discussed / confirmed in the interview. Ideally, we are looking for the successful candidate to start work on the 1st of September 2025 but for the right candidate this could be earlier or later in the year.Current Working Pattern: <ul>
<li>Tuesday: 9.30am till 11.30am at ACL Colchester.</li>
<li>Thursday: 9.30am till 11.30am and 1pm till 3pm via online delivery. </li>
</ul>The OpportunityAdult Community Learning are looking for a qualified Makaton teacher to deliver our Level 1, 2, 3, and 4 courses face to face at our centres and online. We are looking for someone who works well independently and as part of a teaching team. We use a range of delivery models including classroom-based, online and hybrid.Interview Dates: Monday 28th of July and / or Thursday 31st July 2025 on a virtual basis, via MS Teams.OverviewACL Essex is the largest provider of adult education in the county. We're passionate about helping learners thrive, and we're looking for dedicated teaching staff to join us in making a real difference. By delivering high-quality, inclusive education across Essex, you'll empower adults to grow in confidence, gain new skills, and transform their lives-while strengthening the communities they live and work in.What is in it for you?Not only will the successful candidate be joining a team of experienced professionals. <ul>
<li>You will receive a salary of £30,377 per annum, full time equivalent / equal to £15.74 per hour.</li>
<li>You will also have access to hundreds of discounts and perks as well as the opportunity to join our competitive pension scheme.</li>
</ul>Accountabilities:<ul>
<li>Motivate and inspire learners to promote achievement and develop their skills to enable progression.</li>
<li>Plan and deliver effective learning programmes for diverse groups or individuals in a safe and inclusive environment, following ACL safeguarding procedures.</li>
<li>Address the needs of learners and work creatively to overcome individual barriers to learning.</li>
<li>Enable learners to share responsibility for their own learning and assessment, setting goals that stretch and challenge.</li>
<li>Apply appropriate and fair methods of assessment and provide constructive and timely feedback to support progression and achievement.</li>
<li>Maintain and update your teaching / training expertise, vocational competence, and digital skills.</li>
<li>Contribute to organisational development and quality improvement through collaboration with others.</li>
<li>To initially assess learners' starting points and monitor their progress, set challenging tasks and objectives, and build on and extend learning for all learners.</li>
<li>To support learners to develop personal, social and employability skills for them to progress into further learning or jobs that meet local and national needs.</li>
</ul>The Experience You Will Bring:Essential: <ul>
<li>Makaton teaching qualifications with Level 4 Makaton qualification.</li>
<li>A good knowledge of the teaching content for Makaton qualifications from L1 - L4</li>
<li>Competent user of ICT.</li>
<li>Ability to inspire, motivate and raise aspirations of learners through your enthusiasm and knowledge.</li>
</ul>Desirable: <ul>
<li>Experience of teaching/training adults.</li>
<li>Good understanding of social and cultural diversity, equality of opportunity, inclusion, and safeguarding.</li>
<li>Minimum of Level 2 in English and maths.</li>
</ul>

Makaton Tutor - Part Time / Term Time

<ul></ul>





Apprentice Customer Services AssistantFixed Term, Full Time£14,567 per annum rising to £23,557 per annum on the second yearLocation: HarlowWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Fixed-base worker</a>Closing Date:14th July 2025About Us: Are you ready to take the first step into a rewarding career in Customer Services? Would you like to work within a friendly and supportive team who values your growth and development? Our Library team at Harlow are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customer service to join their team as a Customer Services Apprentice. With comprehensive support throughout the apprenticeship leading to a nationally recognised qualification, this could be the perfect opportunity to kickstart your career! Please note that this role will require you to work on site and will include some weekend working. The estimated start date for this role will be mid August 2025. Benefits: <ul>
<li>Healthy work life balance. </li>
<li>Wide range of learning and development opportunities. </li>
<li>IT equipment and home-working equipment supplied. </li>
<li>26 days annual leave + bank holidays + choice to buy extra. </li>
<li>Generous Local Government Salary related pension scheme. </li>
<li>Access to hundreds of discounts and benefits through Essex Rewards. </li>
<li>Access to our health and wellbeing support platform with LifeWorks. </li>
<li>Up to 4 days per year Volunteering leave. </li>
<li>Complete a <a href="https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1" target="_blank"> Level 2 Customer Service Practitioner Apprenticeship </a> to earn a nationally recognised qualification. </li>
</ul> Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here <a href="https://www.workingforessex.com/working-here/pay-reward/" target="_blank"> pay and reward </a> . What our Apprentice's say: "My apprenticeship experience has been a really valuable way to learn real life skills whilst engaging in a real work environment. There is so much variety to the work and no day is the same. I was initially sceptical about taking on an apprenticeship, but I feel they are the future of getting into work." "I love the apprenticeship process as you're getting paid as you learn. I have been able to make good connections with other employees and really good relationships throughout my journey so far. It's a great starting point to anyone who hasn't got a clear idea of what work they would like to pursue. Also, the apprenticeship allowed me to try multiple different types of jobs when opportunities came up, so I was able to see what I liked, and I was good at." The Role: As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners. The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available. This position will predominantly be based in Harlow Library, with the occasional need to travel to another library. About You: You will: <ul>
<li>Have a good level of computer literacy with MS office and the ability to learn and operate in-house systems and processes quickly. </li>
<li>Be able to work with a high level of speed and accuracy including experience of handling confidential and sensitive information. </li>
<li>Be able to communicate confidently and tailor your communication to meet the needs of the audience. </li>
<li>Be able to use your own initiative and work effectively as part of a team to resolve problems and meet desired outcomes. </li>
<li>Have an awareness of the services which public libraries, registration and the coroners service currently offer to customers. </li>
<li>Be able to understand the need to deliver a service which has our customers as the focus of activities. Therefore, experience working in a busy, customer facing environment would be an advantage. </li>
</ul> Essential Requirements for the role: <ul>
<li>You will need to be 16 years of age at the start of the apprenticeship. </li>
<li>You will need to have the right to work and study in England. </li>
<li>You will have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date. </li>
<li>You cannot have previously completed a qualification that is Level 2 or above in field that is related to Customer Services. </li>
<li>As apprentices have employed status you must have the right to permanently live, work and study in the UK. Apprenticeships are not covered by student visas. </li>
</ul> Please note that we must be provided with your education certificates at the final stage of the recruitment process. If you have international equivalent qualifications a NARIC Statement of Comparability must be provided. If you do not already hold one you can purchase online - you can find more information here <a href="https://enic.org.uk/Qualifications/SOC/Default.aspx" target="_blank"> Statement of Comparability (enic.org.uk). </a> What will you be doing? <ul>
<li>Understand the needs of customers and deliver the best possible outcomes through excellent customer service. </li>
<li>Provide support and training to customers using information communications technology (ICT) equipment and software. </li>
<li>Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion. </li>
<li>Oversee and provide customers with guidance in the use of self-service equipment. </li>
<li>Comply with the individual responsibilities for Health Safety &amp; Welfare in the workplace, including ensuring safeguarding children, in accordance with work role. </li>
<li>Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities. </li>
<li>Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation. </li>
<li>Contribute to the compilation of statistical returns, and any other general administrative duties. </li>
<li>Responsible for locking and unlocking, as necessary, acting as keyholder. </li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework. </li>
</ul> Why Essex? To read more about us please visit: <a href="https://workingforessex.com/role/climate-environment-and-customer-services" target="_blank"> Climate, Environment and Customer Services - Working for Essex </a> <a href="https://workingforessex.com/working-here/entry-to-work" target="_blank"> Entry to work - Working for Essex </a> As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. How to apply: Start your journey within the Essex Libraries Team by clicking the APPLY button now! If you are interested in finding out more about this role or require further information, we would love to hear from you. Please email: <a> work.placements@essex.gov.uk </a> . As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> . Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> . Additional Information: If you have queries on this role or require anything further, please email <a> work.placements@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">X</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

32 Jobs in Colchester, UK