Welwyn Garden City (On-Site)
Permanent, Full time
£24,790 opportunity to progress to £27,269 pa
Assistant Customer Services Supervisor Apply Now
Hertfordshire Libraries- Job Number
- HCC27973
- Location
- Welwyn Garden City
- Directorate
- Resources
- Salary Range
- £24,790 opportunity to progress to £27,269 pa
- Contract Type
- Permanent
- Full Time/Part Time
- Full Time
- Closing date
- 03-Jun-2025
Job Title: Assistant Customer Services Supervisor
Starting Salary: £24,790 opportunity to progress to £27,269 pa pay award pending
Hours: 37.0
Location: Welwyn Garden City/relocating to St Albans within the next 18 months
Contract Type: Permanent
Directorate: Resources
About the team
Our Stock Services Unit is a small team of 6, including the Stock Services Manager, Assistant Customer Service Supervisor and 4 Stock Services Assistants - who process daily stock deliveries and provide the stock acquisition, cataloguing, and inter-library loan service for all 46 public libraries in Hertfordshire.
The team work in our Central Stocks Unit along-side other support services teams including Library Drivers and Distribution to ensure our frontline library services have everything they need to run smoothly. Our customers are our libraries and their local communities.
The Assistant Customer Service Supervisor role supports the Stock Services Manager and Libraries Facilities Officer in supervising the Stock Services, Library Drivers and Distribution teams, ensuring the efficient running of day-to-day service delivery.
About the role
You will have the skills and abilities to support the Stock Services Manager and Facilities Support Officer to actively supervise the Stock Services, Library Driver and Distribution teams at Central Stocks Unit, including appraisals, training and development. You will act as the senior on duty as required.
You will be the point of contact in providing the inter-library loans and SELMS service for all public libraries in Hertfordshire. With an eye for detail, you will carry out a range of administrative tasks, liaising with partners to meet customer requests.
You will supervise the delivery of the day-to-day functions of our Stock Services, Library Driver and Distribution teams, including liaising with libraries regarding stock delivery changes as needed.
You will also work on maintaining the Library Management System database and the management of the county reserve stock.
This role deals with processing of new stock deliveries daily and as such it will require you to have an awareness of manual handling practises with the ability to apply these in your work.
About you
Essential:
- You will have excellent communication and admin skills and experience of providing good customer care.
- You are a great team worker, with the ability to lead and motivate a small team of staff.
- You will be proactive in dealing consistently and fairly with staffing matters at an appropriate level.
- You will have excellent time management and organisational skills, being able to balance administrative workloads alongside supervisory responsibilities in a methodical manner.
- You will be a confident user of IT, including Word and Excel to collate and present data.
- You will have a flexible and positive approach to the workplace.
This Assistant Customer Service Supervisor role offers successful applicants the opportunity to get involved in a variety of tasks. You will be actively supporting the day to day running of the Stock Services, Library Driver and Distribution teams based in our Central Stocks Unit.
This role is fixed base at Central Stocks Unit. Working times will be office hours Monday to Friday, though occasional working outside office hours may be required.
The Central Stocks Unit will be relocating to St Alban’s within the next 18 months. The post holder will play a key role in supporting the Stock Services, Library Driver and Distribution teams to successfully relocate to the new working environment.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Operational Services, level OPS6 job profile. Please locate this via:
Job profiles - Operational services
To hear more about this opportunity please contact Maxine Stephenson, Stock Services Manager on 0300 123 4049 for an informal discussion about the role.
Interview Date: 13th June 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.