Customer Service Advisor

Are you ready to be part of something great? Do you have a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment, surrounded by supportive colleagues? If so, we have an exciting opportunity that is perfect for you!

 

We are seeking a permanent Customer Service Advisor to join our vibrant Contact Centre, working Monday to Friday 9am to 5pm (may also be required to work bank holiday periods). We are looking for candidates who can make a positive impact on our customers’ experience by showing compassion and providing help, support and guidance to those who need it most, while encouraging those who can do more for themselves to utilise our digital contact options.

 

You will spend three days a week in our fantastic Town Centre, office, where you will feel part of the team, collaborate with others, and learn from colleagues throughout your journey with us. Additionally, you will have the flexibility to work from home two days per week, allowing you to achieve a better work-life balance,

 

The successful candidate will be part of our Contact Centre team, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet and exceed customer expectations. We are committed to supporting our team members’ continuous improvement journey, providing regular

one-to-one feedback, training, call coaching, and mentoring.

 

There has never been a better time to join us, especially as we continue to implement innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services for all our customers.

 

Should you have any questions or need more information about this opportunity please do not hesitate to contact Jamie-Ellen Hinchliffe via e-mail Jamie-ellenhinchliffe@barnsley.gov.uk.

 

Interviews will take place week commencing 2^nd June 2025.

 

A little bit about us 

Now more than ever, our work is making a significant impact. Its time to embrace the possibilities of a better Barnsley, to look forward with excitement and optimism. Out borough is a place where hard work and ambition are always rewarded, allowing everyone to be the best they can be.

 

To join us, you’ll need 4 GCSEs (grades 9-4) or equivalent, experience in providing help and support to customers, digital confidence, and the ability to work in a constantly changing, high-volume Contact Centre. In return, and as a thank you for contributing to our vision and values, we offer a comprehensive benefits package outlined in our Just4You package. 

 

Here in Barnsley, we live and work by four core values: honesty, teamwork, excellent service, and pride in what we do. As part of our team, you can be sure we will support you in achieving excellence. We prioritise learning and enable you to reach your potential through a development process tailored to your growth - whether that’s training to be a leader or learning flexibly online. This commitment to development is why your career here will be both inspiring and rewarding.