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Welfare Rights &amp; DWP Liaison Officer £40,182 - £42,060 per annum We have recently updated this post to work more collaboratively with our internal and external parties. &nbsp;The job entails supporting the team to ensure that our clients benefits are maximised. &nbsp;You will also provide advice to the team and keep up to date with new government legislation on welfare benefits that may advantageous or disadvantageous to our clients, &nbsp;The successful candidate will need to have experience working in the Welfare benefits environment, they will need knowledge and experience of mandatory reconsideration and tribunal appeals. &nbsp;Your focus will need to be on the following areas; <ul><li>Completing complex benefit forms e.g. Personal Independent Payments, Universal Credit</li> <li>Create new working relationships between internal benefit advisors, DWP and the local Jobcentres</li> <li>Directly work with and refer applications to the Department of Works and Pension on welfare benefit issues for individual clients</li> <li>Provide welfare benefit training to the Client Affairs Team and the Income team as and when required.</li> <li>The post holder will be required to, as and when visit residents in their own home or at local authority hubs</li> <li>Operate, maintain, and update databases and systems used in the team in a systematic, thorough, timely and accurate manner, ensuring that the section’s procedures are complied with</li> <li>A good understanding and experience of using Microsoft applications</li> </ul> If you would like to know about this post before applying, please contact Frances Bastien 0203 373 2907. &nbsp;Please note that CV's will not be accepted, please respond to the person specification, that is attached to the JD Please view JD here closing date: 16th January 2026 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Welfare Rights & DWP Liaison Officer- Internal

Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.Introduction&nbsp;<ul> <li>Effectively and proactively, manage a case load of accounts to maximise income from Former Tenant Arrears,&nbsp;Rechargeable Repairs and other Directorate Debts.</li> <li>Keep accurate records in relation to arrears recovery action,&nbsp;liaising with the relevant sections involved and where debts are irrecoverable, prepare cases to be written off.</li> <li>Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.</li></ul>What’s the role?&nbsp;<ul> <li>To provide an effective people focused income collection service to maximise income and minimise debts with a particular focus on the&nbsp;investigation, billing and recovery of Former Tenant Arrears, Rechargeable Repairs and other Directorate Debts.</li></ul>What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forAssist the Income Team Leader with any project or portfolio work allocated to the team as directed.<ul> <li>To keep up to date with relevant legislation and good practice.</li> <li>To assist the caseload of other team members engaged in Debt Recovery.</li> <li>To carry out other duties as required within the scope of the post including administrative and clerical functions.</li> <li>Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.</li> <li>Provide training and induction for staff and work placements on operational processes and practices.</li></ul>LocationThe job is primarily based in 5th Floor Laurence House, Catford, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>The job is subject to an Basic DBS check</li></ul>The recruitment process is anonymous and we don’t accept CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact <a href="mailto:Philomena.Umerah@lewisham.gov.uk" target="_blank">Philomena.Umerah@lewisham.gov.uk</a>Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/debtrecoverycoordinatorJD28122025" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£40,404 - £41,637 per annum (SO1)N.B: All appointments will be offered at the minimum spinal column point (SCP 23) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">X</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>&nbsp;&nbsp;





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London Borough of Lewisham

Debt Recovery Coordinator

About the BoroughThe London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.About the Service and TeamThe Benefits team is responsible for assessing all claims for Housing Benefit, Council Tax Reduction and free school meals. We are a small, friendly team with a strong customer focus, and a ‘can-do’ approach to serving our residents.About the Role and Our Ideal CandidateAbout the role Responsible for the efficient and accurate processing of Housing Benefit and Council Tax Reduction claimsWhat the job actually requires&nbsp;<ul><li>Checking, verifying and processing all types of claims for Housing Benefit, Council Tax Reduction and free school meals, ensuring the correct calculation and payment of benefit.</li><li>To have and maintain an up to date knowledge of relevant legislation in order to ensure the accurate and efficient processing and payment of claims, minimising overpayments of benefit as a result.</li><li>Check documentation provided by claimants for validity, and have the ability to identify fraudulent and altered documents.</li><li>Be able to explain the Council and Government schemes in a clear and understanding way in person, over the telephone or in writing to customers.</li><li>At all times to deal efficiently and sympathetically with sometimes difficult, aged or distressed customers.</li></ul>About youRequired essential experience/ qualifications/ skills and abilities<ul><li>Minimum of 18 months Housing Benefit experience which must have been within the last 3 years</li><li>Experience of working on a front line customer service</li><li>Able to understand Housing Benefit and Council Tax Reduction Regulations to ensure the prompt and accurate assessments and payment of Benefits.</li><li>Able to follow set procedures and adapt quickly to new or changed legislation or procedures&nbsp;</li><li>Able to work as part of a team while maintaining and prioritising your own workload.</li><li>Able to compose replies to correspondence or customer enquiries regarding Housing Benefit and Council Tax Reduction</li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade&nbsp;</li><li>Enhanced Maternity, paternity, shared parental, adoption and dependents leave</li><li>Two volunteering days per year</li><li>Flexible Working - Smarter Working Scheme (dependent on the role)&nbsp;</li><li>Adjustable and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values. Here at Sutton we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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London Borough of Sutton

Benefit Officer

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We are looking for a Team Coordinator, who is highly motivated, enthusiastic and technically experienced in Business Rates, to join our revenues team. The post holder will report directly to the Business Rates Manager, helping to identify solutions to complex rating issues using their own initiative and working with minimal supervision on a wide range of service delivery requirements. They will assist the Business Rates team to ensure delivery of a high-quality level of service for our businesses, as well as developing and building on existing partnerships both within the Council and also with our stakeholders and business partners. 
 
The Business Rates team forms part of the Revenues and Benefits service and provides support and help to businesses across the borough. The postholder will ensure a positive team working ethic and will be responsible for developing and implementing new working practices and efficiencies when required. 
 
We require a team coordinator who will bring technical knowledge of Business rates, new collection initiatives, whilst providing early help intervention and support, and ensuring income is maximised and debt is reduced. 
 
The successful candidate will be expected to bring their skills, knowledge and experience of Business Rates to the team. They will be expected to keep up to date and interpret and apply new legislation and incentives alongside London Borough of Enfield’s internal policies and procedures. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Chris Taylor on 0208 132 1270 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

4 Benefits And Revenues Jobs in Greater London