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Apprenticeship – 18 Months
Location: Lynton House

Are you excited to help shape the future of Redbridge by supporting our Benefits Service in delivering vital assistance to residents? Join us and play a key role in improving access to essential benefits and support making a real difference in the lives of individuals and families across&nbsp;our community.&nbsp;

Redbridge is an ambitious, diverse, and exciting east-London borough with fantastic facilities for our residents. We have developed&nbsp;innovative ways to build&nbsp;our communities and transform our Council.&nbsp;This is an exciting time for the London Borough of Redbridge; we are at the heart of regeneration/supporting residents/change in East London.
Our Apprentice Benefit Officer role offers you the chance to start your career in Local Government and be involved in shaping better outcomes for your local community.
As part of the Benefit Service, you will be supported to undertake and achieve a Revenues and Welfare Benefits Practitioner Level 4 (Higher) apprenticeship accredited by the Institute of Revenues, Rating &amp; Valuation, and Skills England. The apprenticeship will be funded by the council, and you will be given time off for study as required for the duration of the apprenticeship which is typically&nbsp;18 months depending on any previous qualifications achieved.
Once you complete your apprenticeship there is the potential to move through the career progression levels within the team and continue your career with us.
To be an effective&nbsp;Apprentice Benefits Officer, you will need to demonstrate strong communication skills, basic numeracy and literacy, and confidence using IT systems. Attention to detail is essential for processing claims accurately, along with empathy and discretion when handling sensitive information. You should be organised, a good team player, and open to learning and development through training and support.
To apply for this post please visit <a href="http://www.redbridge.gov.uk/jobs" target="_blank">www.redbridge.gov.uk/jobs</a> or copy the following link into your browser:&nbsp;
<a href="https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=286805g6qY&amp;WVID=958433OaLq" target="_blank">https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107…</a>
All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.&nbsp;

London Borough of Redbridge

Apprentice Benefits Officer x2

We are recruiting for a Principal Revenues Officer (Technical Support) to join our Revenues and Benefits Services within the Resources Directorate.The successful candidate will be responsible for the technical integrity, functionality, and strategic development of the Revenues systems supporting Council Tax, Business Rates, and wider income streams. You will be committed to achieving positive outcomes and bring proven experience with the Civica Open Revenues system.<h4>Key Responsibilities</h4><ul> <li> Support the delivery of new releases and system migrations within the Revenues and Benefits Systems team, ensuring thorough testing and timely implementation. </li> <li> Research new initiatives and system enhancements, formulate policy, and deliver business and process improvement programmes—particularly those involving new technologies and online customer services </li> <li>Maintain and monitor the Revenues and Benefits Service systems roadmap, working closely with Corporate ICT to ensure timely progress on upgrades, releases, and scheduled jobs. </li> <li>Work within a team on annual billing and year-end system preparation.</li></ul><h4>About You</h4>We’re looking for someone who can demonstrate:<ul> <li>In-depth knowledge of Council Tax and Non-Domestic Rates procedures, regulations, and working practices.</li> <li>Strong understanding of Civica Open Revenues, including standard and bespoke interfaces, with the ability to investigate and resolve interface issues.</li> <li>Experience in automating procedures using Civica Automation and writing complex reports using DataPA and other reporting tools.</li> <li>Excellent communication and collaboration skills, with the ability to work effectively in a diverse community.</li></ul><h4>Our Offer</h4><ul> <li>Competitive salary: £54,360 – £57,495.</li> <li>Membership of the Local Government Pension Scheme.</li> <li>Generous annual leave: 29 days, rising to 33 after 5 years’ service, plus bank holidays and 3 additional days at Christmas.</li> <li>Flexible and agile working to support work–life balance.</li> <li>Access to staff money-saving schemes, including rent deposit loans and season ticket loans.</li> <li>Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.</li></ul> BenefitsTower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.





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London Borough of Tower Hamlets

Principal Revenues Officer Technical Support

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Please apply online via the link provided.




<h3>Contract terms</h3>
Starting salary: HC3 (£98,457 – £115,239) Work location:&nbsp;Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type:&nbsp;Permanent Closing date: Tuesday, 25th&nbsp;November 2025 at 23:59 Expected interview date: W/c 8th December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
As Head of Revenues, Benefits and Tackling Inequality, you will lead the strategic and operational delivery of Council Tax, Business Rates, corporate debt collection, and welfare benefits— which collectively serves and affects every resident and business in the borough -ensuring both efficiency and a high-quality experience for residents. You’ll champion the design and implementation of Haringey’s new Tackling Inequality model, working collaboratively across council services, external partners, and the voluntary sector. A key part of your role will be owning and driving the Council’s Ethical Debt Collection Strategy, developing innovative approaches to prevent and manage resident debt corporately, improve payment accessibility, and ensure timely access to welfare support and advice. You’ll set ambitious performance targets and lead cultural and operational transformation to deliver measurable improvements and savings. Advising elected Members and enacting policy priorities will be central to your remit. You’ll also oversee the collection of over £340 million in income and the administration of £250 million in welfare benefits annually, while leading a team of approximately 140 staff.
<h3>About the team</h3>
You’ll be joining a leadership team who are passionate about high quality services for residents and will report directly to the Delivery Director for Tackling Inequality. In this pivotal leadership role, you will oversee and manage approximately 140 staff members, with three roles reporting directly to you. You’ll maintain strong working relationships with senior leaders across the council and key external stakeholders, ensuring alignment, collaboration, and shared accountability for service outcomes.
<h3>About you</h3>
You are a dynamic and visible leader with a strong track record of leading, motivating, and developing teams through periods of change and continuous improvement. You bring strategic judgement, creativity, and a solutions-focused mindset to complex challenges, consistently delivering projects that generate income or achieve savings while managing demanding budgets. Committed to service excellence and ambitious outcomes, you place residents at the heart of your work, demonstrating empathy and a deep commitment to equality and inclusion. You’re an effective communicator who builds strong relationships and influences stakeholders at all levels. With an IRRV qualification and membership, you also bring excellent IT skills and a strong grasp of digital transformation.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note:&nbsp;we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.&nbsp;&nbsp;
Additionally, we are aware that automated emails may be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of your application, please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=529941&amp;ptId=12604" target="_blank">SM096 Head of Revenues, Benefits and Tackling Inequality - Job Profile.pdf</a></li>
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Head of Revenues, Benefits and Tackling Inequality

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We have an exciting employment opportunity to recruit a permanent Housing Benefit and Council Tax Reduction Scheme Officer with a minimum of 2 years’ recent experience. 
We are looking for an individual who has an indepth knowledge of processing complex assessments, such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will also help those on low income to sustain their tenancies ensuring their benefits are fully maximised. 
You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets. 
You will work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills. You will need a good standard of numeracy and literacy, effectively responding to enquiries received by letter, telephone and e-mail. 
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. 
The Contracted hours are 36 hours a week and we offer a flexible working hours policy which includes hybrid working. 
Contact Details - 
If you would like to know more about the role, please contact Anne-Marie Cover on 0208 132 1751 for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

4 Benefits And Revenues Jobs in Greater London