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<h2>Job introduction</h2>Job title: Senior Assessment OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The role:Liverpool City Council is seeking a highly motivated and experienced Senior Assessment Officer to join our Transactional Services division.&nbsp;This pivotal leadership role oversees the administration of Housing Benefit, Council Tax Reduction, Education Awards, and related schemes.&nbsp;You will lead a team of officers and team leaders, ensuring high-quality, customer-focused service delivery that meets legislative, policy, and performance objectives.As Senior Assessment Officer, you will play a key part in driving continuous improvement, supporting digital transformation, and maximising income to the Council.&nbsp;You will also contribute to corporate priorities such as social value, equality, and sustainability, and support senior managers with data analysis, reporting, and policy implementation.Key Responsibilities<ul><li>Provide clear, inspiring leadership to teams processing benefit claims and related enquiries</li><li>Ensure accurate and timely processing of claims, renewals, changes of circumstances, and overpayment</li><li>Lead on the implementation of legislative and policy changes</li><li>Monitor and manage performance, quality standards, and customer satisfaction</li><li>Support financial reconciliation and reporting</li><li>Manage complex enquiries, complaints, and appeals</li><li>Promote a positive image of Liverpool City Council through excellent service delivery</li><li>Ensure compliance with relevant legislation, policies, and procedures, including Data Protection and fraud prevention</li><li>Conduct meaningful one-to-one conversations, appraisals, and workforce planning</li><li>Champion equality, diversity, and inclusion in all aspects of service delivery</li></ul>About YouYou will have:<ul><li>Experience in a Revenues &amp; Benefits function within a large council</li><li>In-depth knowledge of benefit legislation and welfare systems</li><li>Proven experience in staff management, training, and performance monitoring</li><li>Strong decision-making, communication, and leadership skills</li><li>Commitment to equality, non-discrimination, and customer service excellence</li><li>Educated to A level standard or equivalent, with an IRRV qualification or equivalent experience</li></ul>Why Join Us?This is a critical role for maintaining the continuity and quality of service within the Benefits Service.&nbsp;You will have the opportunity to make a real difference to the lives of Liverpool’s residents, support vulnerable people, and help shape the future of our services.&nbsp;The Council offers a supportive, inclusive working environment and opportunities for professional development.Our offer to you:<ul><li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Monday 12 January 2026 Shortlisting date: w/c Monday 12 January 2026 Interview date: w/c Monday 19 January 2026 Interview type: Faceto FaceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Tom Clarke via <a href="mailto:tom.clarke@liverpool.gov.uk" target="_blank">tom.clarke@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Senior Assessment Officer

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.&nbsp; From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that&nbsp;ultimately,&nbsp;we maximise the collection of public funds.&nbsp; The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.&nbsp;&nbsp;Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties.&nbsp; Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe.&nbsp; But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? This is a varied role which supports the Team Managers and Officers in ensuring through quality checking that legislation and procedures have been applied and liabilities, reliefs, discounts and exemptions are correct. The primary focus will be Business Rates, however knowledge of Council Tax and Enforcement are desirable. Other areas of work include:<ul><li>Providing advice on more complex queries</li><li>Responding to customer enquiries and escalations</li><li>Deputising for Team Managers</li><li>Updating accounts</li><li>Monitoring phone queues</li><li>Managing insolvency notifications by updating customer accounts, submitting proof of debts and corresponding with stakeholders</li></ul>All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? The ideal candidate will be able:<ul><li>To review the accuracy and quality of decisions made in respect of Business Rates and Council Tax</li><li>Assist with the mentoring of new and existing staff. Supporting the Team Managers with the effective integration of new team members and service improvement plans</li><li>Maintain detailed audit records of individual officers, ensuring relevant issues are fed back to the Team Manager</li><li>Respond to customer complaints, enquiries from Councillors and partner organisations in line with corporate standards, ensuring any measures to improve service delivery and customer satisfaction are identified and implemented</li><li>Trial new initiatives and procedures and feedback to Senior Managers on any issues</li><li>Deputise for the Team Manager in their absence</li></ul>When applying for the role you will be asked to write a personal statement, demonstrating your skills and experience in line with the personal statement. When writing your personal statement, where possible please include examples covering the points below, dependant on your relevant experience:<ul><li>Explain your experiences in working in a Revenues and Benefits environment, giving examples of what you have done and achieved</li><li>Demonstrate your management and leadership experience, detailing your ability to motivate, and how your excellent communication skills have been used with colleagues, customers and stakeholders</li></ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): 28th &amp; 29th January 2026About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Senior Revenues Officer (Business Rates)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4822/Revenues-Officer-Accessible-JD-April-2024.pdf" target="_blank">Revenues-Officer-Accessible-JD-April-2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4823/GUIDANCE_NOTES_FOR_JOB_APPLICANTS_-_June_21.pdf" target="_blank">GUIDANCE_NOTES_FOR_JOB_APPLICANTS_-_June_21</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4824/PRIVACY_NOTICE_FOR_JOB_APPLICANTS_EBC__24102023.pdf" target="_blank">PRIVACY_NOTICE_FOR_JOB_APPLICANTS_EBC__24102023</a></li>
</ul>





REVENUES OFFICER 

Directorate: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resources
Department: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revenues and Benefits
Salary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Grade D - £26,824 to £29,540 per year, £13.90 to £15.31 per hour 
Hours:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 37 hours per week 
Contract Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Permanent
Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
Hybrid working is available.

<h4>About the Role</h4>
We are looking for a proactive and customer-focused Revenues Officer to join our team. You will play a key role in the administration and collection of Council Tax and Business Rates, ensuring compliance with legislation while delivering excellent service to residents and businesses.
<h4>Key responsibilities include:</h4>
<ul>
<li>Billing &amp; Collection: Accurately process Council Tax and Business Rates accounts, including setting up new accounts, issuing bills, and managing amendments.</li>
<li>Customer Service: Provide clear, professional advice to customers via phone, email, and in person, resolving queries promptly and effectively.</li>
<li>Debt Recovery: Implement recovery procedures for unpaid accounts, including reminders, summonses, and enforcement action in line with statutory requirements.</li>
<li>Data Management: Maintain accurate records and ensure data integrity across all systems.</li>
<li>Compliance: Apply relevant legislation, policies, and procedures to ensure fair and consistent treatment of all customers.</li>
<li>Collaboration: Work closely with internal teams and external partners (such as enforcement agents) to achieve collection targets.</li>
</ul>
<h4>About You</h4>
<ul>
<li>Strong attention to detail and ability to work accurately under pressure.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Ability to interpret and apply complex legislation is desirable</li>
<li>IT literate ideally with experience using revenues systems (e.g.Civica, or similar).</li>
<li>Previous experience in local taxation or a similar financial environment is desirable but not essential.</li>
</ul>
For an informal discussion about this exciting opportunity please contact Lisa Black, Head of Revenues and Benefits on 0115 9071011.
Benefits of Working for Us
We offer a supportive team environment where your contribution makes a real difference to the community and, in addition to a competitive salary, you will also have access to:
<ul>
<li>Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year</li>
<li>Free workplace car parking within the Borough</li>
<li>Opportunities for training, learning and continuous professional development</li>
<li>Family friendly flexible and hybrid working policies available</li>
<li>Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions</li>
<li>Discounted leisure membership with the Fit for Work scheme</li>
<li>Access to the VIVUP employee benefits discount and salary sacrifice scheme</li>
</ul>
The closing date for applications is Monday, 19th January 2026 at midnight.&nbsp; 

Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).

How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.&nbsp;&nbsp;
You will be requested to provide some basic information before you upload your CV.
Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at <a href="https://www.erewash.gov.uk/jobs-section/jobs.html" target="_blank">https://www.erewash.gov.uk/jobs-section/jobs.html</a>
Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: <a href="mailto:jobs@erewash.gov.uk" target="_blank">jobs@erewash.gov.uk</a>
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. &nbsp;If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.
The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.
Please ensure that you make it clear on your application form that you wish to be considered under these criteria.

Revenues Officer

<ul></ul>





ACFS is a pivotal part of the Adult and Children Social Care Pathways, responsible for facilitating and overseeing the payment to providers of Adult and Children’s Social Care and for the collection of client contributions in accordance with Care Act 2014, and local policy. The amount of income and expenditure that is processed by ACFS is in excess of £100m net per annum and the service supports circa 10,000 citizens.&nbsp;To enable the successful collection of income, ACFS is responsible for undertaking means tested Financial Assessments of adults who have an assessed eligible care need. This also applies to those who are seeking financial support to Adopt, Foster or provide Guardianship or other official support to a child in accordance with The Children's Act 1989. As part of this service clients can receive advice on Welfare and Benefit entitlements, to ensure they maximise their income.&nbsp;We are recruiting to the following roles:1 x Permanent, full time2 x Fixed term until 30 Sep 2026, full time1 x Fixed term until 31 May 2027, full timePlease state in your application which of the above contracts you would like to be considered for.&nbsp;These are exciting opportunities to work in a busy, fast paced team where you will own a caseload of financial assessments to progress and complete.&nbsp;There is opportunity for hybrid working from our office and remote working to suit circumstances and business need.&nbsp;Internal applicants: If you plan to apply for any of the fixed term roles on a secondment basis please make sure you have followed the process <a href="https://staffordshire.sharepoint.com/sites/HRhub/SitePages/Secondments.aspx#what-should-a-colleague-do-if-they-want-to-apply-for-a-role-on-a-secondment-basis" target="_blank">here</a> for gaining approval from your current line manager. If you are offered the role and you do not have agreement this will cause significant delays to the process.Main Responsibilities You will be responsible for:<ul><li>completing financial assessments to determine how much a person is required to pay towards their assessed social care needs or&nbsp;the financial&nbsp;assistance&nbsp;that can be provided when looking after cared for children.</li><li>analysing and verifying a person’s financial circumstances, calculating charges, and providing advice and guidance for welfare benefits, helping to maximise a person’s income through identifying potential benefit entitlements.</li><li>liaising with multiple stakeholder groups, including people in receipt of social care and/or their financial representatives, as well as collaborating with internal stakeholders to continuously improve the business area and provide excellent customer service.</li></ul>The Ideal Candidate You'll:<ul><li>Need to be highly self motivated with an ability to work well on your own as&nbsp;well as&nbsp;within a team</li><li>Need&nbsp;numerical and analytical skills with an ability to carry out&nbsp;detailed work</li><li>Need to have excellent communication and time management skills</li></ul>Knowledge and experience of social care, state benefits and charging is desirable but not essential as a training programme will be provided, if required, as well as ongoing support and development.We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Beckie Banks at beckie.banks<a href="mailto:lee.thomson@staffordshire.gov.uk" target="_blank">@staffordshire.gov.uk</a> or Clare Williams at clare.williams2<a href="mailto:nikki.poyser@staffordshire.gov.uk" target="_blank">@staffordshire.gov.uk</a>Interviews will be held week commencing 19 January 2026.Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.About Staffordshire County Council We are no ordinary county council:Our Values:The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.We look forward and race ahead - that goes for your career too.&nbsp;Our benefits:We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.&nbsp;In addition to your salary, as a member of staff, you will have access to&nbsp;<a href="https://www.careersatstaffordshire.co.uk/our-rewards-and-benefits/" target="_blank">Our rewards and benefits - Careers at Staffordshire</a>Our recruitment process:As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communitiesAs part of our commitment as a Disability Confident employer, a Gold&nbsp;Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your&nbsp;application meets the minimum criteria for the post.&nbsp;

Financial Assessment Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4381/CVP_0487_-_Conditions_of_Service.pdf" target="_blank">CVP_0487_-_Conditions_of_Service</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4531/CVP_0487_-_PS.pdf" target="_blank">CVP_0487_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4756/Grade_P_Principal_Revenues__Benefits_Manager_June_25_updated.pdf" target="_blank">Grade_P_Principal_Revenues__Benefits_Manager_June_25_updated</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire
​​Knowsley Council is an&nbsp;award-winning&nbsp;Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.&nbsp;&nbsp;
​We are&nbsp;an Accredited employer under the&nbsp;<a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>,&nbsp;demonstrating&nbsp;that we are committed to the principle of fair employment and we&nbsp;are dedicated to providing&nbsp;a healthy, fair, inclusive and just workplace.&nbsp;
Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents. We manage key income streams and ensure compliance with legislation, helping the Council deliver high-quality services to the community.
We are seeking a dynamic Principal Revenues Manager to lead two specialist teams delivering critical services:
Sundry Debtors &amp; Reconciliation Team Responsible for recovering income for goods and services provided by the Council, including commercial rents and social care charges, and ensuring all income streams—such as Council Tax, Business Rates, and sundry debtors—are accurately allocated and reconciled.
Financial Assessment &amp; Charging Team Working closely with Adult Social Care to assess client contributions under the Care Act 2014 and supporting residents to maximise welfare benefits.
As Principal Revenues Manager, you will:
<ul>
<li>Provide leadership and operational oversight to both teams.</li>
<li>Drive service improvements and implement legislative changes.</li>
<li>Maintain robust quality assurance and compliance standards.</li>
<li>Collaborate with senior managers and external partners to deliver corporate priorities and maximise income.</li>
<li>Deputise for the Service Manager and contribute to shaping future service delivery.</li>
</ul>
About You
We are looking for a highly skilled professional who can demonstrate:
<ul>
<li>Ability to interpret and implement government legislation and policies.</li>
<li>Proven leadership and people management skills</li>
<li>Excellent communication and stakeholder engagement skills.</li>
</ul>
Why Join Us?
<ul>
<li>Flexible working arrangements and hybrid options.</li>
<li>Generous annual leave and pension scheme.</li>
<li>Opportunities for professional development and career progression.</li>
<li>Be part of a forward-thinking council committed to innovation and community impact.</li>
</ul>
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from&nbsp;residents&nbsp;and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.&nbsp;&nbsp;
See the benefits of working for&nbsp;Knowsley MBC&nbsp;<a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.&nbsp;
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;Lee Morgan: <a href="mailto:lee.morgan@knowsley.gov.uk" target="_blank">lee.morgan@knowsley.gov.uk </a>&nbsp;or alternativley Darren Nickson: <a href="mailto:darren.nickson@knowsley.gov.uk" target="_blank">darren.nickson@knowsley.gov.uk</a>
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Principal Revenues Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4210/Job_Profile_document__17_.docx" target="_blank">Job_Profile_document__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Are you passionate about helping people in need and making a difference in your community?
Who are we looking for?
We are looking for a Benefits Team Leader to join our team.&nbsp;
What will the role involve?
In this role, you will manage a team of officers who deliver Housing Benefit and Council Tax Support services to our customers, ensuring that they receive the financial support they are entitled to and need.
You will be responsible for overseeing the day-to-day operations of the benefits team, including processing claims, verifying evidence, resolving queries, and combating fraud.
You will also monitor and improve the quality and performance of the service and ensure that it meets the standards and expectations of our customers, partners, and regulators.
What skills, knowledge and abilities do you require for the role?&nbsp;
To succeed in this role, you will need to have a thorough knowledge and understanding of benefits legislation and guidance, as well as strong leadership, communication, and problem-solving skills. You will also need to have a positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement.
What do we offer?
<ul>
<li>Competitive salary &amp; pension scheme.</li>
<li>Incremental progression subject to satisfactory performance.</li>
<li>A friendly, supportive team.</li>
<li>Opportunities for continuing professional development.</li>
<li>Hybrid working&nbsp;</li>
</ul>
About Wealden
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment.&nbsp; We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.
AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.

Benefits Team Leader

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We are looking for a Team Coordinator, who is highly motivated, enthusiastic and technically experienced in Business Rates, to join our revenues team. The post holder will report directly to the Business Rates Manager, helping to identify solutions to complex rating issues using their own initiative and working with minimal supervision on a wide range of service delivery requirements. They will assist the Business Rates team to ensure delivery of a high-quality level of service for our businesses, as well as developing and building on existing partnerships both within the Council and also with our stakeholders and business partners. 
 
The Business Rates team forms part of the Revenues and Benefits service and provides support and help to businesses across the borough. The postholder will ensure a positive team working ethic and will be responsible for developing and implementing new working practices and efficiencies when required. 
 
We require a team coordinator who will bring technical knowledge of Business rates, new collection initiatives, whilst providing early help intervention and support, and ensuring income is maximised and debt is reduced. 
 
The successful candidate will be expected to bring their skills, knowledge and experience of Business Rates to the team. They will be expected to keep up to date and interpret and apply new legislation and incentives alongside London Borough of Enfield’s internal policies and procedures. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Chris Taylor on 0208 132 1270 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Business Rates Team Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3384/_DR_BPO__Appeals_and_Debt_Recovery_Officer.pdf" target="_blank">_DR_BPO__Appeals_and_Debt_Recovery_Officer</a></li>
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Please apply online via the link provided.



SCP Range:&nbsp;£40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer focused individuals to join our busy Parking Appeals and Debt Recovery Team. Parking penalties and subsequent debt recovery action are often contentious issues, which require a sensitive approach in order to balance competing traffic management demands with the individual circumstances of our customers.
Our Debt Recovery and Appeals Team deals with more than 1300 appeals per year, which include appeals to the Environment and Traffic Adjudicators (London Tribunals), the Traffic Enforcement Centre witness statements and debt recovery court hearings. Many of these appeals and hearings have to be considered and defended in front of the Independent Adjudicators and in some cases Court Judges. We are proud to say that, over the last three years our service achieved the highest performance amongst all London local authorities, with 80% of all cases going in the Council’s favour at the Independent Adjudicators Tribunal. Our Appeals and Debt Recovery officers are experts in their field, and they are looking for more people to join us and share our success.
We believe in a first class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers.
- Getting things done right the first time.
- Simplifying and continually improving our processes.
As the Appeals and Debt Recovery Officer, you will be expected to consider and make decisions against appeals lodged at the Independent Adjudication Service and in many cases the County Court. You will be required to investigate parking related formal appeals and compile comprehensive evidence packs for hearings at both London Tribunals and Courts. You will be tasked with ensuring that clear and compelling evidence is put forward to demonstrate the high quality of our parking schemes, and maintain our status of the best performing authority in the capital.
You will need to demonstrate a real appreciation of the complexities involved in many of these cases. You will work to help motorists close cases at earliest opportunity, whilst also recognising and identifying vulnerable customers and supporting them wherever possible. Finally, you will be responsible for aspects of the management of the council’s contracts with external enforcement providers, such as Enforcement Agents.
You will need to show high standards of customer service at all times, and will also undergo extensive training which will be delivered by our experts, who will equip you with the necessary knowledge, and subsequently a Level 3 NVQ accreditation for the role.
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance.
Key benefits include:
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<li>Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)</li>
<li>Unrivalled pension scheme</li>
<li>Flexible working options (family friendly policy)</li>
<li>Ability to work from home</li>
<li>A comprehensive training and development</li>
<li>A range of discounts, including subsidised gym membership</li>
<li>Access to financial and season travel loans</li>
<li>Health and wellbeing benefits</li>
<li>We are also a member of the Cyclescheme and we offer free pool bikes</li>
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We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at&nbsp;<a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;04 January&nbsp;2026
Interview date:&nbsp;W/C 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Appeals and Debt Recovery Officer

We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.<h4>In return we will offer you: </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4> </h4><h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4> </h4><h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile.Previous unsuccessful applicants need not apply<h4> </h4><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Medway Council

This is Medway

Job DescriptionSenior Debt Court OfficerGrade ESalary: £39,027 - £44,463 per annum12 Months Fixed Term Contract37 Hours per WeekSituated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.The team are currently looking for an experienced Senior Debt Court Officer to join this dynamic team. You will be responsible for effectively managing the major processes involved in the collection of the various Portfolios of Debt owed to the Council.&nbsp;Whilst working in the Debt Management Team, you will be taking your selected cases through the Court Processes by attending and presenting the cases at County Court and attending Magistrates Court Hearings for both Liability Order Hearings and Committal Means Enquiry Hearings.The ideal candidate will have:<ul> <li>Confidence to be able to manage difficult conversations</li> <li>A knowledge of debt collection processes (Ideally Council Tax, Non Domestic Rates and Sundry)</li> <li>A knowledge of the Money Claims on Line (MCOL) process</li> <li>A knowledge of the County Court processes and methods of enforcement</li> <li>A clear understanding of the Charging Order, Bankruptcy and Committal processes</li> <li>A full knowledge and understanding of the Thurrock Fair Debt Policy</li> <li>Experience using negotiation skills</li> <li>Experience of communicating with members of the public.</li> <li>A full knowledge of the Means Enquiry process for Committal Hearings</li></ul>&nbsp;In return for your time and commitment, we offer:<ul> <li>Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service</li> <li>Flexible working to support a good work life balance</li> <li>An excellent Employee Assistance Programme</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Reflective supervision and management support</li></ul>DBS Check: A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.&nbsp;Closing Dates:&nbsp;<ul> <li>Redeployment Only Applications: 30th December 2025</li> <li>Internal &amp; External Applications: 11th January 2026</li></ul>Interview date: TBCTo view the Job Profile and Person Specification please follow the link below:<a href="https://thurrockc.sharepoint.com/:b:/r/sites/ThurrockCouncilPublicDocuments/Job%20profile%20files/Senior_Court_Officer_Job_Profile_Jan_25.pdf?csf=1&amp;web=1&amp;e=LA5Uid" target="_blank">Download Job Profile (PDF Document)</a>If you encounter an error message when opening the Job Profile link please refresh the error pageAbout usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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10 Benefits And Revenues Full time Jobs