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We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profilePrevious unsuccessful applicants need not apply Equal Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





<ul></ul>

Medway Council

This is Medway

Financial Assessment Officer

Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you a strategic thinker with a passion for service improvement and a deep understanding of revenues and benefits systems? We’re looking for a Revenues and Benefits Control Manager to lead our Control Team in delivering high-quality, customer-focused IT and systems support across Council Tax, Housing Benefit, and Business Rates. This is a pivotal role where you’ll ensure the smooth operation of critical systems, manage key relationships with IT providers, and drive continuous improvement through innovation and collaboration.What’s the role? … This role requires the ideal candidate to have experience in working within a Revenues and Benefits environment using both the MRI Revenues and Benefits system and Enterprise (Information@Work). In addition, the following requirements would be desired.<ul> <li>Excellent&nbsp;knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax and Business Rates.</li> <li>Excellent knowledge of Housing Benefit subsidy.</li> <li>Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support &amp; Development Manager on all system related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.</li> <li>Oversee the Revenues and Benefits year end reconciliation and annual billing process as directed. Ensure accurate bills and benefit award letters are produced in line with legislation.</li> <li>Manage all&nbsp;third-party contract&nbsp;relationships.&nbsp;Ensure rigorous monitoring of third-party contract performance by&nbsp;regularly reviewing KPIs, implementing regular reporting and performance reviews.</li> <li>Demonstrate good analytical and problem-solving skills.</li> <li>Innovative thinking with the ability to generate new ideas and contribute to service improvements.</li> <li>Ensure qualitative and quantitative performance standards and targets are in place that meet expectations, highlight staff training needs, and support improvements and that performance against standards and targets is monitored, and, where appropriate, action is taken in line with the Council’s capability procedures.</li></ul>What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forYou are someone who thrives in a fast-paced, customer-focused environment and brings a sharp eye for detail. You’re confident navigating complex situations and can communicate clearly and professionally with a wide range of people. You enjoy problem-solving, take ownership of your work, and are motivated by making a difference in your community. If you’re proactive, resilient, and ready to grow your expertise in local government finance - this role is for you.LocationThe job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>The successful candidate will need to be highly motivated, able to work unsupervised and committed to early mornings, evening and weekend work when required, particularly at key times of the year.</li> <li>The job is subject to an Basic DBS check</li></ul>The recruitment process is anonymous and we don’t accept CV’s.A<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">pplicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact John Organ - <a href="mailto:john.organ@lewisham.gov.uk" target="_blank">john.organ@lewisham.gov.uk</a>.Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/RevenuesandBenefitsControlManager171125" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£52,269-£54,360&nbsp;per annum (PO4)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.&nbsp; &nbsp;Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">Twitter</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram</a>





<ul></ul>

London Borough of Lewisham

Revenues & Benefits Control Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1564/Senior_Council_Tax_Officer_-_Full_Employment_Pack.pdf" target="_blank">Senior_Council_Tax_Officer_-_Full_Employment_Pack</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Senior Council Tax Officer Location: Town Hall, Reigate Salary: £35,820 to £41,925 (dependent on experience) Basis: Permanent, Full time&nbsp;
 About the Role We are seeking a proactive and motivated Senior Council Tax Officer to support both the Council Tax and Recovery managers and look at working practices and productivity. In this varied and rewarding role, you will play a key part in system and process improvement, quality assurance and enforcement, whilst supervising and leading our team of Council Tax Officers. You’ll assist in annual billing and year end preparation and deal with appeals and complex cases, liaising with internal and external stakeholders to resolve issues and provide support.
This position offers an excellent opportunity for an ambitious individual seeking career development opportunities.
Some of the key responsibilities include: - Supervising and leading Council Tax officers to ensure the efficient and effective delivery of the Service. - Ensuring that staff are fully trained and provide mentoring where necessary. - Managing the administration, billing and collection processes for Council Tax. - To assist in the submission of the CTB1 return. - Ensure all communications with the public e.g. website, social media, written correspondence is easily understood, accessible and up to date.&nbsp;
About the Person&nbsp; - Are you methodical, logical, inquisitive, a good communicator and thrive under pressure?&nbsp; - Can you understand legislation and use it correctly? - Can you multi-task and identify what needs doing next?&nbsp; - Do you have experience in Revenues and are keen to escalate your career?&nbsp; - Do you have excellent written communication skills and excellent oral communication skills? - Are you able to effectively lead, coach, develop and mentor others?
The successful candidate will be required to undergo a basic DBS check.
Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.&nbsp;
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information For an informal discussion about the role, please call Kimberley Sylvester, Council Tax &amp; Benefits Manager, on 01737 276494. No agencies please.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 3 December 2025 Interview date: w/c 15 December 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.&nbsp;
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Local Government Reorganisation&nbsp; Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.
Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.
Further information on LGR can be found here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reigate-banstead.gov.uk%2Finfo%2F20435%2Flocal_government_reorganisation_lgr_and_devolution&amp;data=05%7C02%7CLauren.Hall%40reigate-banstead.gov.uk%7C680e3e011ae342f41fb808de1c600e0d%7C3055806437af4a85884416e9a1a4da60%7C0%7C0%7C638979396033020280%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=yqDoscmbeCq0199uzGl%2BfSYvDrBTud43BpxUmn4m%2FII%3D&amp;reserved=0" target="_blank">Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead</a>
See '<a href="http://www.reigate-banstead.gov.uk/info/20044/your_council/915/working_here" target="_blank">Who we are</a>' as a council, to find out more about us.

Senior Council Tax Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1584/Revenues_and_Benefits_Manager__post_no_3458__Nov_2025.doc" target="_blank">Revenues_and_Benefits_Manager__post_no_3458__Nov_2025</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
We are seeking a Revenues and Benefits Manager to lead and manage the day to day operation of our Revenues and Benefits services covering council tax, business rates, housing benefit and council tax support. You will ensure the efficient collection of local taxation, the accurate assessment of benefit claims and the timely recovery of arrears and overpayments.
You will also oversee government returns, performance reporting and service improvement initiatives, working closely with the Assistant Director of Finance to deliver high quality strategic and operational outcomes. A key part of the role will involve managing and developing our Civica Open Revenues system, ensuring data integrity, compliance with GDPR and PSN requirements and maximising efficiency through system improvements.
In addition, you will act as the council’s expert on revenues and benefits legislation, providing expert advice to members and senior officers, representing the council at tribunals and user groups and contributing to the wider financial strategy and leadership of the organisation.
About You
We are looking for an experienced and motivated leader with a strong background in Revenues and Benefits. You will ideally be a qualified member of the IRRV or bring extensive equivalent management experience and have a deep understanding of the relevant legislation, policy and operational best practice. You will bring proven experience of managing teams, setting performance targets and delivering excellent results in a complex and busy environment.
Your ability to communicate clearly, manage change effectively and inspire confidence will be key to your success. You will also have strong IT and analytical skills, ideally with knowledge of the Civica Open Revenues system. Most importantly, you will be customer focused, adaptable and committed to developing a service that is both efficient and empathetic, particularly in meeting the needs of vulnerable residents.
We welcome applications from candidates who share our values of integrity, collaboration and service excellence.
The post is offered on a permanent, full time basis (36 hours per week).
Benefits include:
<ul>
<li>27 – 32 days annual leave (depending on length of Local Government Service) - plus all bank holidays</li>
<li>Local government pension scheme</li>
<li>Flexi-Leave - accrue extra hours &amp; exchange for up to 2 days leave per month</li>
</ul>
<ul>
<li>Free gym membership</li>
<li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li>
<li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li>
<li>Employee Assistance Programme</li>
</ul>
The Council operates a hybrid working system where employees may work up to three days per week from home.
If you are ready to lead a high performing team and help shape a forward thinking, community focused Revenues and Benefits service, we would love to hear from you.
Closing date: &nbsp;Monday 1st December
Please note: this vacancy may close early depending on the volume of suitable applications received, so we encourage you to apply at your earliest opportunity.
No Agencies – Direct Applications Only

Hertsmere Borough Council

Revenues & Benefits Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1300/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1303/JDPS_Revenues___Benefits_Officer.pdf" target="_blank">JDPS_Revenues___Benefits_Officer</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



REVENUES AND BENEFITS OFFICER
37 HOURS PER WEEK
GRADE 5/6 £26,824 - £32,061
We are looking for two highly motivated Revenues and Benefits Officers to join the Contact Centre team dealing with administration of council tax and benefits. Working as part of a busy team, you will have previous experience of dealing with difficult situations over the phone or on a face to face basis.
Knowledge of and previous experience in the processing of council tax, housing benefit, and localised council tax support would be advantageous, as well as experience in the use of the NEC revenues and benefits software system.
You must have the ability to maintain client confidentiality at all times and have the ability to handle sensitive issues in a professional and courteous manner.
What’s in it for you?
<ul>
<li>Flexi time and the option to work remotely part of the week as agreed with your line manager.</li>
<li>Generous annual leave allowance. A minimum of 24 days (pro rata) in addition to all bank holidays, rising to 26 days after four years and 29 days after five years local government service.</li>
<li>Future development – face to face and virtual courses in line with your developmental goals.</li>
<li>Employee wellbeing support.</li>
<li>Free parking on site.</li>
<li>A local government pension scheme, with generous employer contribution.</li>
<li>The opportunity to work for the local community and make a difference.</li>
</ul>
To apply online and for more information about this vacancy, please visit our website&nbsp;<a href="http://www.wyre.gov.uk/" target="_blank">www.wyre.gov.uk</a>
Closing date: 23 November 2025

Revenues & Benefits Officer

Our Story:Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It is an exciting time to join us as we develop new policies and transform the way people access services.We are immensely proud that when asked what is great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team:An exciting opportunity has arisen to join the Benefits Team. The Benefits Team supports people within the borough, helping with payments of housing benefits and council tax reduction to over 12,000 residents and is responsible for the processing of Housing Benefit/Council Tax Reduction applications. This must be done in accordance with the regulations and procedures that are in place, and they must be completed accurately in a timely manner. The main purpose of the Benefit officer role is to undertake work concerning Housing Benefit and Council Tax Reduction, and to ensure that the Benefits computer databases is accurately maintained at all times. We are looking to recruit a full-time Benefit Officer to support this work; the post is based in our Widnes Stadium office with a hybrid working arrangement.Your Contributions:<ul><li>Excellent customer service skills - The ability to communicate in a professional manner with the public, on the phone, face to face and in writing. </li><li>Experience of data processing</li><li>The ability to work as a team and on your own initiative. </li><li>You must be able to make decisions in accordance with set policies and procedures. </li><li>Educated to GCSE standard (or equivalent) including Maths and English.</li><li>Awareness of maintaining confidentiality during the role.</li></ul> Our Offer:Aside from working with a great team, our employees have access to a fantastic range of benefits, including:<ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development </li><li>Free Car Parking at HBC sites </li><li>Flexible working arrangements </li><li>Car leasing schemes </li></ul>Next Steps:At Halton Borough Council, we want all our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact (Gary Tootle or Angela Murphy on 0151 511 8497 / 0151 511 8781)At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a>Please refer to the attached Job Profile for further information about the role and our values.Interview date to be confirmed.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you are interested, please complete your application as early as possible. We look forward to receiving your application!





<ul></ul>

Halton Borough Council

Halton Borough Council's Plan

Benefits Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1190/Recovery_Officer_2025.docx" target="_blank">Recovery_Officer_2025</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
Looking for a career where your work makes a real difference? As a Recovery Officer, you’ll help fund essential local services by supporting residents and recovering unpaid council tax, business rates, BID Levy and Housing Benefit Overpayments. This is your chance to combine problem-solving with people skills in a role that truly impacts your community.
What You’ll Do
<ul>
<li>Negotiate fair and sustainable repayment plans with residents.</li>
<li>Take enforcement action when necessary, following legislation and policy.</li>
<li>Work closely with enforcement agents, courts, and internal teams.</li>
<li>Deliver excellent customer service with empathy and professionalism.</li>
<li>Provide residents with information on where to obtain free, confidential debt advice from trusted organisations such as Citizens Advice, StepChange, and National Debtline.</li>
</ul>
What We’re Looking For
<ul>
<li>Experience in debt recovery or local government is desirable (but not essential).</li>
<li>Strong communication and negotiation skills.</li>
<li>Ability to work under pressure and manage priorities effectively.</li>
<li>Ability to multi-task effectively, prioritising work in a fast-paced environment.</li>
<li>Knowledge of council tax legislation is an advantage—training provided.</li>
<li>IT literate with great attention to detail.</li>
</ul>
What We Offer
<ul>
<li>Competitive salary and pension scheme.</li>
<li>Flexible working options, including hybrid arrangements.</li>
<li>Training and development opportunities to help you grow.</li>
<li>A supportive team that values your contribution.</li>
</ul>
For more information about joining the Recovery Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment&nbsp;without attention to ethnicity, religion, sexual orientation, gender identity, family or parental&nbsp;status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact People Services, regarding alternative ways to apply.
CLOSING DATE: Monday 24th November 23:59
INTERVIEW DATE:&nbsp; 15 and 16 December 2025

Arun District Council

Recovery Officer

We are recruiting for a Principal Revenues Officer (Technical Support) to join our Revenues and Benefits Services within the Resources Directorate.The successful candidate will be responsible for the technical integrity, functionality, and strategic development of the Revenues systems supporting Council Tax, Business Rates, and wider income streams. You will be committed to achieving positive outcomes and bring proven experience with the Civica Open Revenues system.<h4>Key Responsibilities</h4><ul> <li> Support the delivery of new releases and system migrations within the Revenues and Benefits Systems team, ensuring thorough testing and timely implementation. </li> <li> Research new initiatives and system enhancements, formulate policy, and deliver business and process improvement programmes—particularly those involving new technologies and online customer services </li> <li>Maintain and monitor the Revenues and Benefits Service systems roadmap, working closely with Corporate ICT to ensure timely progress on upgrades, releases, and scheduled jobs. </li> <li>Work within a team on annual billing and year-end system preparation.</li></ul><h4>About You</h4>We’re looking for someone who can demonstrate:<ul> <li>In-depth knowledge of Council Tax and Non-Domestic Rates procedures, regulations, and working practices.</li> <li>Strong understanding of Civica Open Revenues, including standard and bespoke interfaces, with the ability to investigate and resolve interface issues.</li> <li>Experience in automating procedures using Civica Automation and writing complex reports using DataPA and other reporting tools.</li> <li>Excellent communication and collaboration skills, with the ability to work effectively in a diverse community.</li></ul><h4>Our Offer</h4><ul> <li>Competitive salary: £54,360 – £57,495.</li> <li>Membership of the Local Government Pension Scheme.</li> <li>Generous annual leave: 29 days, rising to 33 after 5 years’ service, plus bank holidays and 3 additional days at Christmas.</li> <li>Flexible and agile working to support work–life balance.</li> <li>Access to staff money-saving schemes, including rent deposit loans and season ticket loans.</li> <li>Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.</li></ul> BenefitsTower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.





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London Borough of Tower Hamlets

Principal Revenues Officer Technical Support

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0543/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0544/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0551/Revenue_Officer_.docx" target="_blank">Revenue_Officer_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0552/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
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Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Billing and collection of Council Tax has never been more important here at Woking and we have an exciting opportunity for an enthusiastic professional to join our Council Tax Team as a Revenue Officer on a permanent basis.
The Revenue Officer will be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic but assertive and confident in communicating both verbally and in writing, in order to deliver successful outcomes for customers and for the Council.
The Team currently work on a rota basis which involves a combination of home and office working.
Reporting to the Revenues Team Leader, the Revenues Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries. The role will also help to maintain our records so that we can issue bills promptly and accurately. This will include:
· Setting up new accounts and closing old accounts
· Granting exemptions and discounts
· Taking payments
· Answering both written and verbal enquiries
· Assisting in activities relating to the billing and collection of Council Tax and Business Rates
The successful applicant will be flexible, adaptable and possess the ability to learn complex legislation. Previous experience of working within a Revenues/Customer Service environment is desirable although not essential, as full training is provided. You will be working from the office primarily to ensure you are supported into the role, until you have the skills and confidence to work independently.
In return, we can offer you the chance to develop your career in a friendly and supportive team within our progressive authority, a generous annual leave and flexi-time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, flexible working plus many more excellent benefits.
The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
 Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
 While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
 All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
 Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
For more information about the role, please read the job profile attached to this advert.
For an informal discussion about the role, please contact Terry Stocks (Revenues Manager) on 01483 743231 or Rachel Evans (Revenues Team Leader) on 01483 743237.
Closing date: 4 January 2026 - 23:55pm
Interview dates:&nbsp; Week commencing 12 January 2026

Revenue Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1046/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1047/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1048/Application_Guidance__3___1_.pdf" target="_blank">Application_Guidance__3___1_</a></li>
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Should you not be able to apply online and wish to receive an application pack for the above post, please send an email to <a href="mailto:customer.service@rbwm.gov.uk" target="_blank">customer.service@rbwm.gov.uk</a> clearly stating your request for a ‘Job Application Pack’ in the subject line, along with the reference number of the job. Our Customer Service Centre will then be able to email this to you.
<h5>Job description</h5>

We have an exciting opportunity to join the Royal County of Berkshire Pension Fund!
The Fund has a key role available as:
Pension Administration Manager (£48,602 - £53,120 per annum)
This is a full-time, permanent role with hybrid working opportunities, the salary paid will be subject to experience.
About us:&nbsp;
The Royal Borough of Windsor&nbsp;and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
The Role:
The Royal County of Berkshire Pension Fund is seeking an enthusiastic individual to be part of our busy and exciting team delivering a high-quality pensions administration service to current and former members of the Local Government Pension Scheme.
Your role will involve:
As Pension Administration Manager you will oversee and be responsible for the work of the pension administration team ensuring that strategies exist to provide a professional and comprehensive pension administration service in accordance with the Local Government Pension Scheme Regulations and associated legislation.
A key part of the role will involve bringing together and looking after the interests of our key stakeholders (Employers, Active/Deferred/Retired scheme members and the Administering Authority) whilst directly managing all aspects of the pension administration service and deputising for the Deputy Head of Pension Fund as and when required.
The Pension Fund team currently consists of 32 staff, and you will be directly responsible for the line management of 5 direct reports as well as the wider pension administration team.
If you are a highly motivated and forward-thinking individual who demonstrates drive, enthusiasm and initiative, with the ability to prioritise duties, work well under pressure and consistently meet deadlines whilst maintaining attention to detail we would like to hear from you.
What we offer:&nbsp;
<ul>
<li>32 days annual leave</li>
<li>Flexible / Remote working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.&nbsp;</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. &nbsp;
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.&nbsp;
Interview dates: During week of Monday, 1 December 2025
If you wish to discuss this position informally, please contact Philip Boyton, Deputy Head of Pension Fund, on 07792 324459.
E-mail: <a href="mailto:philip.boyton@rbwm.gov.uk" target="_blank">philip.boyton@rbwm.gov.uk</a>

Pension Administration Manager

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Recovery Officer </h4>Recovery OfficersPermanent, Full-Time – Part-Time and Flexible Working Arrangements Considered Hybrid Working (minimum one day per week in the office) Salary: Scale 5, SCP 17–21 (£31,022 – £33,143 per annum)Advert closing 21st November however, we reserve the right to close the advert earlier if we receive a high volume of applications.We are seeking motivated and professional individuals to join our Recovery Team.Following a successful recruitment campaign, we have appointed two new team members and are continuing to expand the service. If you are interested in this opportunity, we encourage you to apply promptly.About the RoleThis is a varied and rewarding position within our Revenues and Recovery Service. You will be responsible for the collection of outstanding Council Tax, Business Rates, Housing Rents and other income owed to the Council.Key duties include:<ul><li>Negotiating payment arrangements with customers and maintaining accurate records</li><li>Deciding appropriate recovery actions in line with legislation and policy</li><li>Liaising with customers, internal departments, Enforcement Agents and advice agencies</li><li>Preparing documentation for court proceedings and supporting hearings</li><li>Administering recovery processes including reminders, summonses, enforcement and insolvency</li></ul>Experience of using a revenues IT system is desirable but not essential, as full training will be provided.What We Are Looking For<ul><li>Recent experience in debt recovery or collections within the public or private sector</li><li>Competence in Microsoft Office and ideally a revenues or collections system</li><li>Strong communication skills and the ability to negotiate sensitively in challenging situations</li><li>Awareness of equality and diversity and the ability to respond appropriately to individual needs</li></ul>If you have any questions about the role or would like an informal chat, please contact Matt Wynn at <a href="mailto:MWynn@castlepoint.gov.uk" target="_blank">MWynn@castlepoint.gov.uk</a>Why Work for Castle Point Borough Council?Castle Point Borough Council employs approximately 350 staff and delivers over 150 services to the local community. We are committed to providing high-quality, financially sustainable services, improving performance, and supporting strong, healthy communities.Our Values: Trust | Respect | Improving and Learning | Customer FocusOur CommitmentWe are proud to be a Disability Confident Leader and guarantee an interview for disabled applicants who meet the minimum criteria. We also guarantee interviews for veterans and care leavers who meet the minimum criteria.Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/661/Job Profile - Recovery Officer.pdf">Job Profile - Recovery Officer.pdf</a> (151kb)</li></ul>





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Castle Point Borough Council

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Please apply online via the link provided.




<h3>Contract terms</h3>
Starting salary: HC3 (£98,457 – £115,239) Work location:&nbsp;Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type:&nbsp;Permanent Closing date: Tuesday, 25th&nbsp;November 2025 at 23:59 Expected interview date: W/c 8th December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
As Head of Revenues, Benefits and Tackling Inequality, you will lead the strategic and operational delivery of Council Tax, Business Rates, corporate debt collection, and welfare benefits— which collectively serves and affects every resident and business in the borough -ensuring both efficiency and a high-quality experience for residents. You’ll champion the design and implementation of Haringey’s new Tackling Inequality model, working collaboratively across council services, external partners, and the voluntary sector. A key part of your role will be owning and driving the Council’s Ethical Debt Collection Strategy, developing innovative approaches to prevent and manage resident debt corporately, improve payment accessibility, and ensure timely access to welfare support and advice. You’ll set ambitious performance targets and lead cultural and operational transformation to deliver measurable improvements and savings. Advising elected Members and enacting policy priorities will be central to your remit. You’ll also oversee the collection of over £340 million in income and the administration of £250 million in welfare benefits annually, while leading a team of approximately 140 staff.
<h3>About the team</h3>
You’ll be joining a leadership team who are passionate about high quality services for residents and will report directly to the Delivery Director for Tackling Inequality. In this pivotal leadership role, you will oversee and manage approximately 140 staff members, with three roles reporting directly to you. You’ll maintain strong working relationships with senior leaders across the council and key external stakeholders, ensuring alignment, collaboration, and shared accountability for service outcomes.
<h3>About you</h3>
You are a dynamic and visible leader with a strong track record of leading, motivating, and developing teams through periods of change and continuous improvement. You bring strategic judgement, creativity, and a solutions-focused mindset to complex challenges, consistently delivering projects that generate income or achieve savings while managing demanding budgets. Committed to service excellence and ambitious outcomes, you place residents at the heart of your work, demonstrating empathy and a deep commitment to equality and inclusion. You’re an effective communicator who builds strong relationships and influences stakeholders at all levels. With an IRRV qualification and membership, you also bring excellent IT skills and a strong grasp of digital transformation.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note:&nbsp;we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.&nbsp;&nbsp;
Additionally, we are aware that automated emails may be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of your application, please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
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<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=529941&amp;ptId=12604" target="_blank">SM096 Head of Revenues, Benefits and Tackling Inequality - Job Profile.pdf</a></li>
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12 Benefits And Revenues Jobs in England