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Role:To learn and develop the skills to: <ul><li>to provide a high-quality frontline response to customers and assist in the successful running of Medway Council sports centres for the benefit of customers.</li></ul><ul><li>to provide excellent customer service including face-to-face and over the telephone, ensuring all customer complaints and comments are noted and passed to a supervising member of staff.</li></ul><ul><li>to learn to operate till operations and online systems to serve customers.</li></ul><ul><li>to respond to the needs of customers to ensure their time in the sports centre is enjoyable and fulfilling.</li></ul>A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience. An opportunity has arisen for a motivated and enthusiastic Customer Service Apprentice to join the Sport and Leisure team within the Sport, Leisure, Heritage and Tourism Service. This is a great chance to gain the Customer Service Practitioner Level 2 Apprenticeship whilst working for the Sport and Leisure team that provide manage the leisure centre services on behalf of the council. As part of this role you can expect to undertake the following tasks:<ul><li>Face to Face serving of customers</li><li>Operating booking and till systems</li><li>Understanding programming and timetables</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>General bookings</li><li>Using the council finance systems</li><li>Responding to queries via telephone or email</li></ul>Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed. If this sounds like the role for you, then we would encourage you to apply today. Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself. An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul> Important Information If you would like to have an informal discussion with the recruiting manager call Tina Spry on 01634 338764. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Apprentice Customer Advisor

This is a fantastic opportunity to gain hands-on experience in leisure contract management, community projects, and recreation services, while working towards a Level 3 Community Support and Health Officer Apprenticeship.You will play a key role in supporting the delivery of high-quality leisure services that encourage an active, healthy, and sustainable community. You will be responsible for providing administrative support to the team to include data collection, benchmarking as well as:Attending contract and stakeholder meetings, preparing agendas, taking minutes, and tracking actions. Supporting the delivery of sport, leisure, and community projects, including project planning, risk assessments, and reporting. Assisting with developing activation, marketing, and communication plans, and maintaining grant funding databases. Help to promote leisure and community sports programmes in partnership with local clubs, groups, and agencies. Contributing to the organisation of events and public consultations, including administration, marketing materials, and on-the-day support.It is essential that you are committed to personal development as you will study for the Level 3 Community Support and Health Officer Apprenticeship where full support will be provided to help you succeed in your training and development. Learn more about the qualification Community Sport and Health Officer <a href="https://skillsengland.education.gov.uk/apprenticeships/st0093-v1-2" target="_blank">https://skillsengland.education.gov.uk/apprenticeships/st0093-v1-2</a>There is a requirement that you will work evenings and weekends when required. This apprenticeship offers the chance to build a career in leisure and recreation while contributing to meaningful projects that benefit the community. Click to view a <a href="https://www.ashford.gov.uk/media/rmpd02yj/7159a-trainee-leisure-and-recreation-officer-apprentice-dec-2025.doc" target="_blank">Job Descrption</a>For an informal discussion about the role please contact Steven Bartholomew on 07770444761Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Trainee Leisure & Recreation Officer (Apprentice)

2 Apprenticeships Jobs in South East