End User Computing Analyst

Permanent - Full Time

Location: Lynton House, Ilford

 

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

 

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

 

Join Our Team – Shape the Digital Experience for 3,000+ Internal Users

 

The London Borough of Redbridge is seeking an experienced End User Computing Analyst to play a pivotal role in enhancing the quality and reliability of our IT services. You’ll be at the heart of a forward-thinking and customer-focused support team, delivering cutting-edge solutions and high-level service to internal staff and partners across the borough.

 

About the Role

As an EUC Analyst, you'll ensure robust IT support is delivered consistently across the Council, helping staff stay productive and connected. This is a hands-on role requiring technical proficiency, excellent communication skills, and a commitment to outstanding customer service

 

Requirements

Significant experience in an IT Service Desk or EUC environment within a large, complex organisation.

Expertise in:

• Windows 11 environments
• Microsoft Office 365 and Teams
• Active Directory (including GPOs)
• Endpoint management tools (SCCM, Intune)
• PC hardware and laptop imaging
• Android mobile device support
• Networking basics (DNS, DHCP, TCP/IP)
• Familiarity with ITSM systems (e.g., ServiceNow)
• Strong written and verbal communication skills
• Ability to prioritize workload in a dynamic environment
• Capable of lifting and deploying IT hardware across council sites

 

Desirable Qualifications

• ITIL Foundation certification
• Microsoft Certifications (MCSA/MCSD/O365)

 

Why Join Us?

• Make a tangible impact in a high-visibility, customer-facing role.
• Engage in varied and meaningful work supporting council operations.
• Work in a collaborative environment with opportunities for professional development and certification.

 

To apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser: 

https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=484970eRSD&WVID=958433OaLq

 

All short-listed applicants will need to demonstrate proof of right to work in the UK.

 

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.