Brighton (On-Site)
Permanent, Full time
£46,731 - £49,764
37
Job introduction
Brighton & Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton & Hove so unique.
We are just as committed to delivering an outstanding service to our residents as we are in making Tenancy Services the first choice for a Housing Customer Service Manager to work.
If you are looking to work in a flexible and forward-thinking organisation and you are an experienced Housing professional looking for an exciting new challenge, then we would be delighted to hear from you.
You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion and engagement.
If you would like to discuss the opportunities available or would like to find out more about a career in Housing, please email either of the following senior managers to arrange a conversation.
Janet Dowdell – Tenancy Services Operational Manager janet.dowdell@brighton-hove.gov.uk
Justine Harris – Head of Tenancy Services Justine.harris@brighton-hove.gov.uk
About the role
You will have a relevant professional qualification or proven experience of working in housing at this level. Your experience will have given you an excellent knowledge and understanding of the full range of housing management services, including the relevant legal context. You will be comfortable in managing a team of Housing Service Advisors and Team Leaders managing a diverse and sometimes complex workload in a high demand service and will be a strong collaborator with a range of teams in a multi-agency setting.
You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our citywide work on fairness, inclusion and engagement. You’ll have an ability to communicate with a diverse range of stakeholders, a deep understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.
We have a full-time vacancy available, which offers some flexible working including working from home to support a positive work/live balance. The service requires a minimum of 60% of the working week office based. We can also offer fully office-based arrangements as an option. Our diverse team is based across the city in one of our three housing offices and at our Housing Centre based in Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment and whether working in the office or remotely, you will become part of our friendly and supportive management team.
In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved and lead on bespoke projects, flexible working arrangements that meet service needs, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.
For more information about the organisation and the specific roles please download the job description/person specification.
If you would like to discuss the opportunity or would like to find out more about a career in Housing, please email either of the following senior managers to arrange a conversation.
Janet.dowdell@brighton-hove.gov.uk Justine.harris@brighton-hove.gov.uk
For more information about the organisation and the specific roles please download the job description / person specification.
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve, so we welcome and encourage applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White other background, as well as those who identify as disabled or LGBTQ. If you are successful in your application, we have the following employee networks here to support you throughout your employment with us: BME Workers, Disabled Workers and Carers, LGBTQ Workers, and Women’s Network.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).