Service Delivery Officer: Children in Care & Edge of Care

We have an excellent opportunity for a full time Service Delivery Officer working in Quality Assurance and Safeguarding Team to provide support to the Independent Reviewing Officers (IRO) in the administration of child in care reviews. This role is available on a full-time, 12 month fixed-term basis.

The role involves setting up of children in care reviews, sending out documents before and after meetings, collating reports, updating and maintaining databases and working with the IROs to ensure that statutory deadlines are met.  The role also involves the coordination of Freedom of Information (FOI) requests for Children’s Services to ensure they are answered within statutory timescales.

The team is based at the Shute End offices and whilst you will not be required to be in the office 5 days a week there is an expectation that you will work from the office at least 2 days a week.  

About You 

We are seeking someone who is enthusiastic, flexible and empathetic, with the ability to prioritise work effectively. Excellent IT and organisational skills to meet tight deadlines are a must. You should have an eagle eye for detail, be an excellent communicator with a ‘can do’ attitude and have experience of working with confidential information. Knowledge of Microsoft Teams would also be an advantage. 

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays (Pro Rata for Part Time)

⭐ Enrolment to an excellent local government pension scheme

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ A range of local & lifestyle discounts

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ And much more! 

Closing Date: Sunday 8th June 2025, 11pm

Interview Date: TBC

For more information about this opportunity please contact Emma Brannelly, via email emma.brannelly@wokingham.gov.uk

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.     

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.