Customer Experience Manager M568

We are currently recruiting a Customer Experience Manager to lead our Customer Service and complaints team.

 

Are you looking for your next challenge? If you have experience of working in a multi service environment, are organised, have good leadership skills and are a confident communicator, we want to hear from you.  This roles provides a unique opportunity to shape and influence the development and delivery of council services.

 

We’re on a journey shaping our teams and processes to enable us to make a real difference to people’s lives, delivering vital public services to the residents in Charnwood. 

 

We’re looking for enthusiastic and driven individuals to join our teams and support us on our journey – if you think this could be you, we want to hear from you.

 

Key Responsibilities:

• Manage the day to day delivery of the Customer Service functions ensuring consistent, cost effective and efficient service, offering positive customer experience to all.
• Manage the Council’s Corporate Complaints Policy, managing the stage 2 responses, working across the Council to minimise complaints.
• Have and maintain a comprehensive knowledge of Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and payment, in accordance with Statutory Regulations and the policies, schemes, procedures and practices of the Council.

 

The benefits of working with us:

• Agile working for many roles.
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme.
• Free parking.

 

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. 

 

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

  

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs  

  

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

 

No Agencies please.