Senior Administrator

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all, and is free from discrimination and bias.

Integrated Community Equipment Service is a joint service with Coventry City Council and NHS/Coventry and Warwickshire Partnership Trust. We provide a service in supplying various items of equipment to residents of Coventry to enable and support them with daily independent living. To support and facilitate hospital discharges and prevention, working alongside various professions across the city. These can be Occupational Therapists, Physio Therapists, District Nurses, Social Workers, Doctors or Specialist Therapists.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

A Senior Administrator is required to work alongside the therapy and equipment teams to support the provision of specialist equipment throughout the City.

The role will mainly involve the completion of administrative duties such as reception duties, answering telephone calls for new and existing service users, and assisting and providing professionals, service users, family members, and/or relatives with information about the delivery, collection, and fittings of specialist equipment within the City.

You will be inputting personal details onto a bespoke database and liaising with health professionals to schedule deliveries/collections on specific dates.

Who are we looking for?

When applying for this role, you will be asked to write a personal statement, please include the following information in your statement.  Applications will be shortlisted against these points:

• Have the ability to prioritise workloads
• Good knowledge of IT packages
• Good communication skills, both verbal and in writing
• Using and maintaining a bespoke computerised system
• Have the ability to work flexibly to respond to changing priorities

If you aren’t sure or have some questions, we’d be happy to talk to you. Call Trisha Hall on 02475381171 for an informal conversation regarding the role. 

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 24 June 25

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies