Upton Country Park Catering Supervisor

Job Introduction

An exciting opportunity to join our Catering team

A fantastic opportunity has arisen for an enthusiastic and experienced Catering Supervisor to join the team at award-winning Upton Country Park.

With a passion for great food, excellent customer service and team leadership, you'll play an important role in delivering a high-quality catering experience for our visitors. Working across our Tea Rooms, Upton House event spaces and seasonal kiosk outlets, this is an exciting opportunity to develop your supervisory skills within a varied and busy catering operation.

About the role

Working closely with the Catering Officer, you'll support the day-to-day management and smooth running of the park's catering operation, leading and motivating the team to deliver consistently high standards of food, service and customer experience.

This is a hands-on supervisory role, combining front-of-house leadership with food preparation, service delivery and operational management. You'll also take responsibility for the catering operation in the absence of the Catering Officer, ensuring services run efficiently and effectively.

Key responsibilities

• Team leadership: Supervise, support and motivate catering staff, ensuring appropriate staffing levels and a positive, customer-focused working environment.
• Service delivery: Oversee daily catering operations across the Tea Rooms, events, Upton House bookings and kiosk outlets, maintaining excellent standards of food quality and customer service.
• Food preparation: Guide the preparation, cooking and presentation of food, contributing to menu development and seasonal catering offers.
• Financial and stock management: Oversee cash handling and daily reconciliations, manage stock ordering and rotation, minimise waste and identify opportunities to maximise sales and profitability.
• Food safety and compliance: Ensure all operations meet food hygiene, allergen, health and safety and environmental requirements, maintaining high standards.
• Operational management: Act as key-holder and take responsibility for the day-to-day operation in the Catering Officer's absence, including opening, closing and resolving operational issues.
• Administration: Maintain accurate operational records, complete relevant paperwork and use EPOS, finance and Microsoft Office systems effectively.
• Continuous improvement: Contribute ideas to develop the catering offer, improve standards and enhance the overall visitor experience, building positive relationships with colleagues, volunteers and stakeholders.

About you

We're looking for someone who is:

• Experienced in a busy, high-volume catering environment, ideally with café and events experience.
• Confident in supervising and motivating a team, leading by example and maintaining high standards.
• Passionate about delivering excellent customer service and creating a positive visitor experience.
• Commercially aware, with an understanding and experience of stock control, cash handling, wastage and profitability.
• Knowledgeable about food hygiene, food safety and health and safety requirements.
• Organised, proactive and able to use initiative when managing a varied and changing workload.
• Experienced in using IT systems, including EPOS and Microsoft Office.
• Friendly, approachable and committed to equality, diversity and inclusive service delivery.

Knowledge / Skills / Experience required:

• Educated to NVQ 2 or equivalent experience.
• Food Hygiene Certificate Level 2.
• Knowledge of COSHH and HACCP requirements.
• Knowledge of catering procedures and processes.
• Experience of hospitality or catering.
• Experience of supervising hospitality staff.
• Ability to plan tasks and activities for self and others in response to customer needs.
• Ability to communicate in a clear, efficient and polite manner.

Working pattern

Upton Country Park operates seven days a week, and this role requires flexibility to support the full operation.

Regular weekend working is an essential requirement of this position, with hours worked on a rota basis across the seven-day operation. The role will also include bank holidays, occasional evenings and additional hours to support events and functions.

You must be comfortable working flexibly to meet the needs of the business.

Timeline

Closing date: Sunday 29th November 2026

Shortlisting outcome: Friday 4th December 2026 - Candidates will be informed of the outcome of their application

Interview Date: Friday 11th December 2026 at Upton House

Please note that shortlisted candidates will be contacted directly with further details of the interview arrangements.

Interested?

For an informal discussion about the role, please initially contact the Upton House estate office uptoncountrypark@bcpcouncil.gov.uk to arrange a phone call or Stephanie Raybould via stephanie.raybould@bcpcouncil.gov.uk