Travel Assistance Manager

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Barnsley is evolving, and at the heart of this transformation is a commitment to delivering services that make a real difference—where they’re needed most, where they have the greatest impact, and where they empower communities to thrive.

Our Travel Assistance Service is a cornerstone of support for children and adults across the borough. We’re now seeking a passionate and experienced Travel Assistance Manager to lead our dedicated team and help shape the future of this vital service.

About the Role

As Travel Assistance Manager, you will:

• Lead and manage a team of Passenger Assistants and drivers.
• Coordinate travel assistance for children and young people with special educational needs and/or disabilities (SEND), ensuring safe, legal, and reliable transport between home and school or college
• Oversee adult transport to day care services
• Ensure full compliance with legal policies and statutory guidance, including DfE guidelines and Section 508B of the Education Act 1996.
• Monitor and check vehicle compliance, ensuring all transport meets safety and regulatory standards
• Respond to enquiries and complaints with professionalism and empathy
• Manage staff issues, including performance, conduct, and rota cover for sickness or absence
• Handle challenging conversations and resolve conflicts effectively
• Input and manage accurate data across digital systems
• Maintain attention to detail in all aspects of service delivery

What We’re Looking For

We’re looking for someone who:

• Has excellent communication and interpersonal skills, with a confident and compassionate approach
• Brings proven experience in operational service management and team leadership
• Demonstrates strong knowledge of transport legislation, especially relating to SEND and statutory duties
• Understands the legal framework for transporting children with SEND and can ensure full compliance with relevant policies
• Possesses excellent IT skills, with the ability to use digital systems for data input, performance monitoring, and service coordination
• Is highly organised, detail-oriented, and capable of managing multiple priorities
• Is proactive, solution-focused, and confident in managing conflict and challenging conversations

Interested in Applying?

If you’d like to discuss your suitability for the role or have any questions about the role profile, please contact:
Amy Walton - Deputy Group Manger – 01226 773584