Transport Operations Officer

About Us.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role.

Operational Leadership & Team Management.

• Oversee, support, and motivate a team of Front-Line Delivery Officers.
• Ensure daily work instructions are acknowledged and operational readiness is achieved.
• Assist colleagues and customers by responding to queries promptly and effectively.
• Provide driver resilience where required, with agreement from the Principal Transport Planning Officer.

Training & Development.

• Train new drivers on company policies, procedures, safety protocols, and operational standards.
• Support ongoing staff development and ensure consistent delivery of high-quality services.

Daily Operations & Service Delivery.

• Oversee daily operational processes for Demand Responsive Transport, Public Transport, and Home-to-School Transport services.
• Coordinate transport operations, ensuring adequate staffing and vehicle resources are available.
• Create a weekly ROTA and distribute to staff
• Monitor and alert management to operational risks or resourcing issues.
• Deliver transport services in line with journey plans, timetables, and delivery manifests, maintaining a strong customer-focused approach.
• Provide cover for staff when required.

Coordination, Routing & Compliance.

• Manage operational routing and re-routing during service disruptions.
• Address and resolve service complaints and incidents.
• Ensure vehicles, equipment, and staff are compliant with relevant safety and operational standards.
• Conduct daily lone worker check-ins and manage health and safety concerns.

Administration & Reporting.

• Facilitate daily administrative processes, including annual leave submissions, equipment maintenance, uniform management, cash handling, claims processing, and fleet checks.
• Ensure accurate signing-in and submission of cash takings.
• Use ICT systems to support quality monitoring and operational reporting.
• Provide daily and weekly KPI reports to the Principal Lead.

Licensing & Compliance.

• Maintain a current and valid PCV driving licence and ensure it is available for routine checks. Undertake training to obtain a local private hire taxi licence.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2027. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.

As part of the recruitment process, applicants will be required to undertake an operational assessment before progressing to interview.

Work Style.

This role falls into the category of Flexible Worker which means you can expect to work in the following way: Office based and transport driver cover.

About You.

We are looking for caring, compassionate individuals to work for a front facing and customer focused service within the Integrated Transport Unit (ITU). You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting vulnerable people will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.

You will be required to give clear instruction and oversee operational activities working within existing procedures and routines with limited supervision. Under the direction of the Principal Operations Lead, to deliver high quality customer focused services that supports the work of the ITU, which includes such services as Home to School, Demand Response and Public Transport.

Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team.

A flexible working approach will be required, across both Clevedon and Weston-Super-Mare sites.

Key points.

• Strong leadership and communication skills.
• Can remain calm, organised, and solution-focused in a dynamic environment.
• Has experience in transport operations or a related field.
• Understands the importance of safety, compliance, and excellent customer service.
• Is confident using ICT systems to support operational delivery and reporting.
• Holds a valid PCV licence. This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

What We Offer.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We Offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.

How To Apply.

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information.

For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk

Important Information.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: TBC.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.