Transport Co-ordinator

Job Title: Transport Co-ordinator
Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Growth & Environment

About the team

The Integrated Passenger Transport Unit (IPTU) delivers transport for Adult Care Services and home to school transport, ensuring an accessible and cost-effective service for the residents of Hertfordshire. This will contribute to creating a cleaner, greener and more sustainable Hertfordshire.

About the role

Being an integral part of the Fleet Operations Team within the Integrated Passenger Transport Unit the Transport Coordinator is responsible for overseeing the provision of transport put in place to meet the service needs, and this includes the investigating of any issues reported on transport provided, management of staff resources and co-ordination between clients, families, establishments and the IPTU.

We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.

The key responsibilities include:

• Coordinate daily transport operations for vulnerable service users and children across a defined area of Hertfordshire.
• Manage and adjust routes, monitor fleet performance, and ensure cost-effective service delivery.
• Provide out-of-hours cover on a rota basis (weekends and bank holidays).
• Support vehicle and asset management alongside the Fleet Coordinator.
• Respond to transport-related queries and input staff overtime on internal systems.
• Liaise with carers, parents, social workers, and service providers to maintain service standards.
• Use of HCC systems for fleet and staff management.

Staff Management

• Line manage the drivers/attendants and passenger assistants for the area covered, including daily supervision and absence cover.
• Lead recruitment, onboarding, training, and performance reviews.
• Ensure staff deliver safe, reliable, and high-quality care transport.

About you

Essential:

• Excellent writing and oral communication skills to deal with a wide range of customers, staff and service users
• Knowledge and experience of vehicle routing and scheduling together with a broad knowledge of transport legislation
• Experience of collating and interpreting data
• Ability to identify the specific needs of the service user through the information provided in order to meet transport requirements
• To work independently and with the team to provide an efficient and cost-effective service
• Willingness to learn and adopt HCC policies and procedures
• Computer literate, especially Microsoft 365
• Good time management and organisational skills
• Able to work flexibly to cover the out of hours requirements of the service
• Driving licence essential as post holder is required to carry out spot checks/meetings at locations within the county

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM8 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact tina.bushell@hertfordshire.gov.uk or stephen.morgan@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: week commencing 10th November held at Farnham House, Stevenage

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.