Tenant Engagement Manager

Having just achieved TPAS ‘Exemplar’ Status, this is an exciting time for the tenant involvement in Rotherham. We are proud of the progress we have made in strengthening tenant voice and influence but we are not standing still. We want to build on this success and ensure that tenants are at the heart of how we shape, challenge, and improve our housing services.

We are looking for an ambitious, inspirational, and experienced Tenant Engagement Manager to lead our tenant involvement function and take our approach to the next level.

We are looking for a leader who can build and expand upon the existing channels available to tenants to influence housing policies and procedures and meaningfully shape the services delivered by Housing Services. Leading the Tenant Engagement Team, you will have the opportunity to innovate, influence and make a visible difference. You will strengthen and expand the ways tenants can get involved, ensuring that their experiences and priorities directly influence housing policy, service design, and decision-making.

You will lead the Tenant Engagement Team and work in partnership with internal partners, including tenants, ward members, community groups, and external agencies to deliver the Tenant Engagement Framework and ensure we meet the requirements of the Regulator of Social Housing.

We are looking for someone with significant experience of leading tenant or resident engagement within a large or complex organisation. You will be able to demonstrate how you have turned customer insight into meaningful service change, built strong partnerships, and created opportunities for residents to have genuine influence.

If you are a confident, creative leader who believes great housing services are built with tenants, not simply for them, we would love to hear from you.

The post holder will be expected to work at least 3 days a week from Riverside House.