Tenancy Support Officer

Directorate: Adult Care, Housing and Public Health

37 hours per week, Full Time, Permanent

RMBC are committed to improving the economic prospects of our tenants and residents. We are delivering major regeneration and housing as well as creating new jobs and opportunities for our residents. The RMBC Financial Inclusion Team seeks to support our residents in improving their financial situation to ensure tenancies are sustainable and in doing so assist in reducing poverty, improving health, raising educational attainment levels, and increasing the opportunities to access employment.

We are looking to appoint a Tenancy Support Officer who will have a passion for supporting people along with a working knowledge of the issues that can affect someone’s ability to sustain a tenancy.

As part of our Tenancy Support Team the post holders will build financial confidence and capability with tenants with the aim of improving their ability to budget, manage money and sustain their tenancy. They will work proactively with tenants to prevent rent arrears accruing, prevent homelessness and reduce the need to incur bad debts.

Key duties will include:

Providing a client centred holistic tenancy support service to new and existing tenants where necessary.

Supporting tenants and residents to become financially empowered through the provision of advice surrounding income maximisation and budgeting, and to raise awareness of their responsibilities as a tenant to pay rent, prevent arrears accruing and manage their tenancy.

Maximising Housing and Welfare Benefit take-up by raising awareness of entitlement, the process and time scales to ensure claims are put into payment and to assist with the completion of application forms, verification of proof of income where appropriate.

Providing advice to limit the impact of Welfare Reforms and the implementation of Universal Credit.

The Housing Income Service, including the Financial Inclusion and Tenancy Support Team will operate between 08.00 and 20.00 Monday to Friday, and 09.30 and 13.30 on Saturday. The post holder will be required to work on a rota to cover service provision during these times as part of the operating arrangements.

Travel is an essential part of this job and although being a car user is not essential, the expectation would be that postholders can travel across the Rotherham Borough, within a reasonable timescale.

For Further information please contact Jackie Cobb on 01709 334337 or at Jackie.cobb@rotherham.gov.uk

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.