Telecare Services Officer

Starting salary for this role is £29,542 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Learn more in our ‘More than just a job’ brochure on our careers site.

Role Purpose

We have an exciting opportunity to join BCP’s Lifeline Team in the role of Telecare Service Officer.

The Lifeline Team provides a wide range of services and technology designed around ensuring clients can remain safely, independently living in their own homes. The technology we provide allows for clients to raise alerts quickly and easily to our Operations Centre or their local support network 24/7.

Main Responsibilities

The Telecare Services Officer’s primary role is to assess, install, modify, and rectify faults with telecare equipment. This includes assessing clients' needs, demonstrating suitable equipment to achieve the required outcomes, and supporting existing clients in using their equipment and accessing related services.

Officers also provide a mobile response service for some telecare clients, which involves attending clients’ homes to assist during emergencies. This service includes assisted lifting for non-injured fallers using specialised equipment.

The Ideal Candidate

Applicants should be able to work under pressure, have excellent communication skills and a focus on customer care. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the service.

The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference to some of the most vulnerable residents in our community, then this could be the job you are looking for, and we would love to hear from you.

Please outline any relevant skills and experience you can bring to the role within your application.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.