Telecare Officer

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you calm under pressure with the ability to respond effectively and be the first person on the scene in emergency situations? Would you enjoy providing excellent customer care to users of a telecare service to ensure they stay living at home? Then we would love to hear from you.

What’s the role?

We have a vacancy for a Telecare Officer who will work on a shift across 24 hrs/365 days a year to ensure the safety of people living in their own homes in the Lewisham borough. You will take calls through a digital alarm receiving service and respond as required to ensure people are prevented from harm.

The role is varied and exciting with no two days being the same.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

We are looking for someone who has an experience of working within adult social care in supporting vulnerable adults. You will be a team player who is happy to work with colleagues to ensure people are responded to without delay and with care and patience.
You will have a knowledge of using technologies and an aptitude for using a range of digital systems.

Location

The job is based in Linkline Telecare Service, 1st Floor, Roseview, 122 Marsala Road, Ladywell, London, SE13 7AF. Please note these posts do not support working from home.

Special conditions

• The shift pattern normally comprises of 3 x 12 hour shifts per week which includes night and day
• Weekend working and Bank Holidays
• The job is subject to an enhanced DBS check
• You will need to drive a leased car

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Edward Wanyoike on 07542 503718 or email: Edward.wanyoike@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£37,509 - £38,637 per annum per annum (Scale 6) plus enhancements for unsocial hours

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@64;lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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