Technology Support Officer

• Technical_Support_Officer_Job_Description

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have a great opportunity available for a Technology Support Officer to join our dynamic Digital Team here at Wokingham Borough Council, on a full time, permanent basis.

As the Technology Support Officer, you will manage a wide range of technical solutions across the Council’s ICT estate to ensure good service to customers. These will include core Microsoft technology across Servers and Desktop environment including the support of development and upgrades.

The Technology Support Officer will predominantly provide technical support to the internal staff and will be working closely with colleagues across the Corporate IMT department, aiming to resolve customers’ issues in a timely fashion.

Staff Benefits:

Not only is this a great opportunity, but its a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave - 28 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme

⭐GP Helpline - Available 7 days per week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Salary Sacrifice Schemes - Including Car and Cycle to Work Schemes

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out, & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities - Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And much more!

Key responsibilities:

• Act as a single point of contact regarding the placing and resolution of IT issues and queries
• Recording, tracking and prioritising incidents. Making an initial assessment of requests, attempting to resolve them or referring them to another support team who can.
• Troubleshooting of IT related problems (software/hardware)
• Providing advice and guidance
• Resolving all levels of Service Requests for customers, including application & account access
• To be able to communicate with users in a professional, empathetic manner, with the ability to reason and effectively troubleshoot their problem with an understanding of the business needs

Candidate requirements:

• Educated to a higher level (e.g. degree, HND), or be able to demonstrate equivalent knowledge, skills and aptitude
• Core Microsoft technologies including O365, Exchange, Skype, Teams, Windows server, Windows desktop, SQL Server & Windows phones
• Common technical ICT solutions e.g. web and mail filtering, virtual server environments & VPN solutions
• Implementation and support of cloud-based services
• Excellent understanding of ICT service principles and practices, based on ITIL V4

Our area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today!

Alternatively, to arrange an informal discussion about the role, contact Simon Beasley – Service Manager, Technology and Project Delivery via simon.beasley@wokingham.gov.uk (Strictly no agencies).

Closing date: Sunday 21st December 2025 at 11pm

Interview date: T.B.C

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.