Technician. Damp, Mould and Condensation
Organisation: Derby Homes
Hours: 37 hours per week
Contract type: Permanent
Location: London Road
If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.
This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.
As a member of the Derby Homes Team, you will need to be:
- Understanding of Health and Safety.
- Committed to providing excellent customer service and offer technical assistance.
- Able to use your own initiative and work as part of a team.
- Be prepared to move heavy items following appropriate training.
Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service.
Who We Are
Derby Homes is an Arm’s Length Management Organisation (ALMO) Created in 2002 to manage and maintain the Council's housing. We manage and maintain approximately 12,500 properties in Derby, employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.
At Derby Homes, we're proud to deliver essential services that support our residents, communities and businesses. We also manage the Council's Housing Options, Homelessness and Derby Advice services.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. Our values shape how we work every day. We believe in great people, one team, we're bold in embracing change, Strong in delivering for our communities, and we care about making a positive difference.
Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.
Why join Derby Homes
At Derby Homes, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.
Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:
Financial Benefits
- Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
- Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
- Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
- Annual leave, rising after five years' service (plus bank holidays, depending on your contract)
- The option to purchase additional annual leave
- Flexible and hybrid working arrangements for many roles
Learning and Development
- Mandatory training programme to enable employees to have the relevant skills to do their job safely.
- Development opportunities to aid career progression.
Health and Wellbeing
- Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
- Free annual flu vaccinations
- Cycle2Work Scheme and free cycle training
At Derby Homes, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.
Some benefits are dependent on your role, contract or length of service.
How To Apply
Please use the links below to download supporting information. Before you fill in the application form, please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
To apply for this vacancy, please complete the online application form, using the “Apply online” link. The link can be found at the bottom of this advert.
Applying using your CV
We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to Richard.Hadson@derbyhomes.org
When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.
We also encourage you to complete the attached Equalities Form and return it to recruitment.team@derby.gov.uk. This is entirely optional and will not affect the outcome of your application.
The closing date for this vacancy is 25th November 2026 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.
We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
Salary range
- £27,247 - £29,071 per year