TEC Development Lead

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced TEC Development Lead to join our Transformation Team. The Transformation Team are responsible for overseeing transformational activities in Adult Social Services, including the use of Technology Enabled Care (TEC) and developing services that support the delivery of health and social care.

In this role, you will; be responsible for the contract management of the TEC Services contract, including contract compliance and KPI monitoring, enforcing the contract service credits should there be non-compliance. Be responsible for developing and implementing the Council’s TEC offer in line with the Councils TEC Strategy, working with Medequip Connect to ensure the Council’s strategic aims and objectives are being met. They will have line management responsibility of the TEC Technician role and Service Development Support Officer – TEC and Information and Advice.

Key Responsibilities:

Strategy

Drive forward the development of Technology Enabled Care Services in North Somerset, ensuring that relevant actions in the TEC strategy action plan are delivered.

Set up sustainable systems and processes to collect, collate and provide information for strategic planning for TEC.

Lead on the development and provision of TEC solutions for specialist services with a view to achieving better outcomes and financial savings.

Prepare detailed updates on the progress of all areas of work for managers and colleagues, ensuring compliance with NSC priorities.

Provide supervision, management, and development of the TEC Technician and Service Development Support Officer TEC and Information and Advice roles.

Undertake desk-based, and onsite research and consolidate into succinct reports.

Establish & maintain appropriate links between colleagues and other professionals to encourage a clear understanding of each other’s priorities and ways of working.

Regularly review processes and establish new ones where needed to ensure clarity and consistency.

Developing Positive Relationships

Work closely with the Transformation Project Manager to promote good working relationships within the Transformation team.

Provide supervision, management, and development of others to improve service standards and delivery and share best practice.

Drive forward the TEC Champions role within the Council and external partners to ensure staff are engaged with developments and feel confident and supported to promote the use of TEC within their roles.

Work with people who draw on care and support and their carers to design services that meet their needs.

Contract Management

Manage the TEC Services contract, ensuring its success and provider compliance, including overseeing a successful transition from analogue to digital.

Work closely with the TEC Services contract provider and team members to establish robust business reporting and benefits realisation.

Work closely with the TEC Services contract provider and their staff to ensure information, advice, guidance and training is provided to colleagues and partner organisations to ensure successful culture change relating to the assessment and provision of TEC.

General

Communicate effectively with staff, colleagues, managers and businesses, both verbally and in writing, within information sharing protocols and record keeping policies.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

Mobile/Field Worker

• 0-1 day in the office
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You

We are looking for an individual who is passionate about passionate about driving innovation, improving care services, and implementing cutting-edge technology solutions. North Somerset Council is seeking a dynamic and driven individual to lead the development and delivery of Technology Enabled Care Services (TECS), ensuring a positive impact on the lives of those we serve and who possesses the skills and experience as set out in the Job Description:

As the TEC Strategy Lead, you will hold a pivotal role in delivering the TEC strategy action plan, driving forward transformational change, and embedding sustainable systems and processes to inform strategic planning. This is an exciting opportunity to shape the future of care services, balancing technological advancements with user-centred solutions.

We’re looking for an experienced leader with a passion for innovation and a strong ability to build relationships both internally and externally. You will bring proven experience in strategic planning and project delivery and have strong management, supervisory, and development skills. You’ll also demonstrate a collaborative mindset, with the ability to engage and inspire others, alongside a solid understanding of technology-enabled care systems. Excellent problem-solving, analytical, and organisational skills will be key to your success in this role.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Kate Bolger, Service Development Manager at kate.bolger@n-somerset.gov.uk or Jess Davis, Transformation Project Manager at jess.davis@n-somerset.gov.uk.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Monday 13 October 2025 or Tuesday 14th October.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.