Team Manager - First Contact Team (Adult Social Care)

• Team_Manager_Job_Description_-_220426

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have a fantastic opportunity available for a Team Manager to join our First Contact Team in Adult Social Care at Wokingham Borough Council, on a full time, permanent basis.

As Team Manager for our First Contact Team, you will lead a vital service at the front door of adult social care. You will provide day‑to‑day operational management and professional leadership, ensuring residents receive timely, strengths‑based information, advice and triage in line with the Care Act.This role is key to making sure people get the right help, at the right time, in a proportionate and preventative way.

At Wokingham Borough Council, we are committed to putting residents at the heart of everything we do, promoting independence, choice and control, and supporting our staff to do their best work.

We’re a small, supportive council with big ambitions. Our adult social care services were rated among the highest in the country by the CQC in 2025, with two “Outstanding” areas and a strong national score of 81%. We were also ranked the 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.

Wokingham Borough Council is proud to be part of the Social Care Future movement, supporting a vision where everyone can live in a place they call home, connected to the people and activities that matter most.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave entitlement of 31 days (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme (actual contribution details to follow)

⭐GP Helpline 7 days a week

⭐Employee Assistance Programme with a 24/7 Your Care confidential helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym (located at Shute End, Wokingham)

⭐Salary Sacrifice Schemes – including Car and Cycle to Work

⭐Local & Lifestyle Discounts – savings on shopping, entertainment, restaurants, and more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – running, football, cricket, and more

⭐Learning & Development Opportunities

⭐Employee Networks

Key responsibilities:

• Manage the day‑to‑day running of the First Contact Team, ensuring safe, lawful and effective practice.
• Lead and support staff, promoting high standards, reflective practice and continuous improvement.
• Ensure strong multi‑agency working, including leading complex meetings when needed.
• Take responsibility for adult safeguarding, ensuring legal duties and local policies are met.
• Use performance and quality information to improve outcomes and manage demand.
• Understand and respond to the wider pressures the council operates within

Candidate requirements:

• A Social Work or Occupational Therapy qualification, with current registration with the relevant professional body (SWE or HCPC).
• Proven experience of supervising and/or managing staff within an adult social care or health setting.
• Experience of working collaboratively within multi‑agency environments.
• Strong communication skills, with the ability to work effectively with people at all levels and across a range of situations and settings.
• The ability to produce and present clear information in different formats for a variety of audiences, including senior managers (for example reports and presentations).
• The ability to represent the Council confidently and professionally in line with its values and standards.

Our area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Wokingham Borough Council has committed to becoming a Marmot borough to embed prevention, early intervention and address inequalities in all aspects of our work. This is especially important given the significant and continued growth of our Borough and the diversity of its residents.

If you’re passionate about leading people and creating safe, respectful and empowering support for adults in our community, we’d love to hear from you.

Click the link below and Apply Today!

Alternatively, to arrange an informal discussion about the role, contact Josephine Lukehurst, Service Manager via email josephine.lukehurst@wokingham.gov.uk

Closing date: Sunday 31st May 2026, 11pm

Interview date:TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.