Team Manager - Adult Access Safeguarding Triage Team

Job introduction

Job title: Team Manager - Adult Access Safeguarding Triage Team

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Key responsibilities:

• Provide operational leadership of the Safeguarding Adult Triage (SAT) Team, ensuring staffing levels are sufficient to meet service demand and performance expectations
• Oversee the allocation of all incoming safeguarding concerns across the triage team, ensuring timely and appropriate distribution of work
• Monitor individual and team workloads, performance, and work trays to ensure compliance with service standards, KPIs, and statutory requirements
• Authorise safeguarding triage decisions, including progression to Section 42(2) enquiries, undertaking quality assurance checks and ensuring accurate allocation to the appropriate locality team
• Provide regular supervision, performance appraisal, professional support, and development opportunities for team members
• Manage workforce matters in accordance with Council policies and procedures, including recruitment, attendance management, disciplinary matters, capability, and performance management processes
• Deliver professional advice, guidance, and managerial oversight to safeguarding triage social workers to support effective decision-making and risk management
• Lead the development and implementation of operational processes and service improvements to ensure the team meets demand, statutory duties, and performance targets
• Undertake quality assurance activities, including audits, case reviews, and oversight of documentation, providing constructive feedback to promote continuous learning and professional development
• Contribute to the production and analysis of performance reports and present performance information to Adult Access Leads, Senior Managers, and team members
• Lead and oversee Keep in Touch (KIT) meetings and other team communication forums
• Support the investigation and response to complaints, using customer feedback and learning outcomes to improve service quality and delivery
• Chair safeguarding strategy meetings, including Multi-Agency Risk Assessment and Management (MARAM) meetings, as required
• Develop and maintain effective working relationships with key partners and stakeholders, representing the service at relevant internal and multi-agency meetings, including quality assurance and safeguarding forums
• Promote a culture of safeguarding excellence, accountability, partnership working, and continuous improvement across the service

Our offer to you:

• At least 31 days holiday, plus bank holidays, rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight on Friday 16 October 2026
Shortlisting date: W/C 19 October 2026
Interview date: W/C 9 November 2026
Interview type: face-to-face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Rebecca Ellard via email at: Jacqueline.Mahoney@Liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.