Team Manager

Job Title: Team Manager - Income & Financial Assessments team
Starting Salary: £48,226 progressing to £53,460 per annum
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Adult Care Services

About the team

We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income & Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.

About the role

Main areas of responsibility include

Leadership: Provide clear direction and leadership to the Income & Financial Assessment teams, aligning work with strategic goals.

Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.

Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.

Communication & Culture: Promote open communication and a strong customer service ethos across the team.

Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.

Partnerships: Build and maintain effective internal and external partnerships.

Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.

Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.

Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.

The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives

About you

Essential:

• Degree-level qualification or equivalent experience.
• Leadership experience in a similar role, ideally within income or financial assessments
• Experience in service planning and redesign to improve customer experience.
• Understanding of social care principles and their application in financial processes.
• Excellent communicator with a focus on customer service.
• Track record of leading service transformation and using technology effectively.
• Skilled in building collaborative partnerships with stakeholders.
• Strong problem-solving and prioritisation skills.
• Experience handling enquiries from elected officials and external stakeholders.
• Committed to continuous learning and leadership development.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Corporate Services, level Manager job profile. Please locate this via:

Job profiles - Corporate services

To hear more about this opportunity please contact jotham.wanyoni@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: Week commencing 24 November

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.