Rent Smart Wales requires landlords to register and become licensed or employ a licensed agent in their place to undertake letting and management tasks. Cardiff Council has been designated as the single licensed authority to administer this legislation across Wales.
This is a unique opportunity for you to be at the forefront of professionalising the privately rented sector in Wales.
For more information about Rent Smart Wales please visit www.rentsmart.gov.wales
About the job
We are looking to recruit an experienced Contact Centre Team Leader to assist in the management of the Rent Smart Wales Contact Centre.
You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users.
The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
What We Are Looking For From You
The successful candidate will have experience of working in a call/contact centre environment, be customer focussed, have excellent communication and customer service skills and take an enthusiastic and responsible approach to all tasks.
A sound working knowledge of using software within a MS Windows (or similar) environment, a foundation of supervisory training and/or a recognised supervisory/management qualification and proven experience in a first line management (supervisory) role are required for this position.
This is a Welsh Essential Position, which means that the successful applicant must be able to communicate effectively in spoken and written Welsh to a Level 4 Advanced standard. A link to the descriptions of the Welsh Language abilities required can be found in the attachments.
Additional information
This role is office based at County Hall, Cardiff.
This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you would like an informal conversation about this role prior to application, please contact Sarah Griffin 03000133344.
The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced.
This job advert is also available in Welsh. / Mae'r hysbyseb swydd hon ar gael yn Gymraeg hefyd: https://www.jobscardiffcouncil.co.uk/vacancies/?lang=cy_GB