Team Leader

Job Title: Team Leader
Starting Salary: £34,434 progressing to £37,280 per annum
Hours: 37
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Adult Care Services

About the team

Are you an enthusiastic leader with the ability to oversee the day to day running of a service that offers supported living to adults with learning and other disabilities? Are you someone who thrives off making sure people are supported in an environment which promotes independence and self-advocacy? If so, we would love to hear from you.

About the role

As a Team Leader, you will oversee the work of the team and ensure they deliver high quality support to 28 individuals working in partnership with other professionals. You may also work some direct support shifts which will enable you to coach and mentor the team. You will support the manager to formally supervise staff, in line with the Performance and Development Scheme, assist with compiling the rota, support with training and sickness management, so experience in this area is preferable.

You will be required to participate in improving the quality of service experienced by the people we support, through developing, implementing, and reviewing individual support plans in conjunction with the people we support.

You will also lead the team to ensure compliance with local and national quality standards and ensure that this is recorded and evidenced.

The people we support live in their own flats, you will support them to develop and maintain their skills to be more independent. You will therefore need to work in partnership with a range of professionals – GPs, health support services such as physios, speech and language, nurses etc, as well as with the people we support and their families. Excellent communication skills, both written and verbal, and interpersonal skills are essential.

No two days are the same and you must be able to problem solve and multitask in a fast-paced environment and may need to be prepared to work over two sites.

We offer fantastic opportunities for you to grow and develop in your role, with excellent career prospects. You will be well-supported by an experienced manager and be part of a wider team of supportive colleagues.

About you

An NVQ, QCF or RQF Level 3 qualification (or equivalent) and you will be encouraged and supported to undertake an RQF Level 4 qualification

Good communication skills, both written and verbal as you will be required to liaise with social workers and families and other professionals involved with the people we support

Previous experience of working with people with learning disabilities and knowledge of safeguarding and mental capacity policies are essential

The ability to reflect on your own experiences and practice to build professional relationships with the people we support, family carers and other agencies in order to understand the needs and rights of individuals.

Always aware of risks and how they can be minimised ensuring the health and safety of colleagues and the people you support.

We offer fantastic opportunities for you to grow and develop in your role, with excellent career prospects. You will be well-supported by an experienced manager and be part of a wider team of supportive colleagues.

This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact dawn.smith@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 29 September 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.