Systems Support Specialist

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

We have an exciting opportunity to recruit an enthusiastic Systems Support Specialist. You will provide technical expertise to support business critical applications and be responsible for their maintenance and upgrades.

We’re looking for someone with drive and ambition who can support Systems Leads within the team to manage P1 critical incidents, deliver application enhancements and who embraces AI technologies.

You’ll have line management responsibility for System Support Officers within the team, setting performance targets and monitoring progress against agreed quality and performance criteria.

To hit the ground running previous experience of local authority business critical systems would be an advantage with the ability to carry out routine configuration, installation, upgrades and reconfiguration of database and related products.

A little bit about us:

This System Support Specialist post sits in our Technology section where you will be supporting applications with stakeholders at all levels of the organisation. Working with colleagues, our suppliers, and with our partner agencies you’ll deliver real value adding solutions. Your management skills should be on a par with your excellent IT skills in this role, we’re looking for someone who can effectively lead and develop others within the team.

You will:

· Provide technical expertise for the support of business critical applications of the Council

· Provide technical leadership across all aspects of business critical systems, demonstrating strong problem-solving skills

· Respond to incidents and service requests across applications in a timely manner.

· Be responsible for application upgrades/developments and take responsibility for integrity of testing and acceptance activities.

To join us, you’ll need a relevant Level 5 qualification, should you not have a level 5 qualification then you should have extensive experience of supporting business critical applications including the management of P1 critical incidents. In return for your skills and qualifications, and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package. We currently operate a hybrid working approach where you’ll have access to Westgate (our main town centre office), various outreach buildings and the opportunity to work from home. We operate a 37-hour working week on a flexi-time scheme (7am and 7pm) and coordinate with one another to maintain a level of service cover between the hours of 9am - 5pm Mon – Thurs and 9am - 4.30pm on Fridays.

Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online.

If you’re interested and would like an informal chat about the role before you apply, please contact maxinerussell@barnsley.gov.uk