Systems Delivery Lead

Systems Delivery Lead

£66,939 - £70,283 (Grade 10)

Full Time (Hybrid)

Do you have strong leadership, stakeholder management and systems delivery skills? Are you passionate about driving innovation, continuous improvement and high-quality digital services? Are you looking for an opportunity to lead complex systems delivery within one of the UK’s largest pension funds? If so, we may have the role for you!

About WMPF

WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management.

We are recruiting for Systems Delivery Lead to join our continually growing Systems Service area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.

What the day will look like

As a Systems Delivery Lead, no two days will be the same. You’ll lead the coordination and delivery of systems-related work across the Pension Fund, working closely with stakeholders, suppliers and delivery teams to ensure priorities are translated into secure, effective and user-focused solutions.

You’ll oversee the full delivery lifecycle of systems enhancements and changes, helping teams remove blockers, manage competing priorities and deliver high-quality outcomes aligned to business needs. Working in a collaborative and fast-paced environment, you’ll engage with senior leaders, technical specialists and operational teams to drive continuous improvement and innovation.

A key part of the role will involve shaping and improving delivery processes, embedding Agile and ITIL best practices and identifying opportunities to enhance services through automation and AI. You’ll also play an important role in strengthening governance, service design and transition activities to ensure services are sustainable, efficient and operationally ready.

This is an exciting opportunity for someone who enjoys combining strategic thinking with hands-on leadership and is passionate about delivering modern, customer-focused digital services.

Responsibilities include:

• Leading and developing a high-performing Systems Delivery function
• Managing and prioritising incoming systems and service demand across the Pension Fund
• Overseeing the successful delivery of systems changes, enhancements and improvements
• Working with stakeholders, suppliers and technical teams to ensure effective collaboration and communication
• Driving innovation through automation, AI and continuous improvement initiatives
• Embedding Agile and ITIL best practices across delivery and service management activities
• Supporting service design, transition and operational readiness for new and updated services
• Monitoring delivery performance, managing risks and reporting on progress and outcomes
• Ensuring systems delivery aligns with governance, security and compliance requirements
• Coaching and mentoring delivery teams to support development and performance

About you

We’re looking for a confident and collaborative leader with significant experience in IT delivery, service management or systems operations within a complex organisation.

You’ll have strong experience of managing delivery teams, prioritising demand and working with a wide range of stakeholders to deliver successful outcomes. You’ll be comfortable operating in both strategic and operational environments and able to translate business needs into clear delivery plans.

You’ll bring a strong understanding of Agile delivery methodologies and IT service management principles such as ITIL, alongside excellent communication, influencing and problem-solving skills. Experience of driving innovation, automation or AI-led improvements would be highly beneficial.

You will also have:

• A degree or equivalent experience in IT, Information Systems, Business Management or a related field
• Experience leading multi-disciplinary delivery teams and managing complex delivery pipelines
• Strong stakeholder management and relationship-building skills
• The ability to manage competing priorities in a fast-paced environment
• A collaborative, proactive and solutions-focused approach
• A commitment to continuous improvement, customer-focused services and team development
• Professional certifications such as ITIL, Agile, PRINCE2 or similar (desirable)

This role would suit someone who is passionate about improving services, leading change and delivering innovative digital solutions that make a real difference.

Why choose the West Midlands Pension Fund?

You will receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home.

We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.

Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.

Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.

We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.

As a new employee of our Systems team, you will receive a robust interactive 6-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.

For more information, please email WMPFRecruitment@wolverhampton.gov.uk or to apply for this post please visit the following website:-

www.wmjobs.co.uk

Interviews will commence on 18th and 19th June 2026

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here