About The Service
Cardiff Council’s Young Persons Supported Accommodation Service provides safe, high-quality accommodation and trauma-informed support to young people experiencing homelessness.
The service works across a range of accommodation settings and in partnership with internal teams and external agencies to help young people achieve positive outcomes and move on sustainably.
About the job
We are recruiting a Supported Accommodation Manager to oversee a designated area of the Young Persons Supported Accommodation Service.
You will lead day-to-day operations, manage staff performance and resources, maintain effective housing management and compliance, and ensure services are safe, responsive and delivered to a high standard. You will monitor outcomes, coordinate staffing rotas, manage budgets, respond to complaints and enquiries, and contribute to service development and continuous improvement.
What We Are Looking For From You
We are looking for an experienced and confident manager with a background in supported accommodation, housing or a similar service. You will have experience of leading staff, managing performance and resources, working within a multi-agency framework and supporting young people with complex needs.
You will be organised, resilient and able to manage competing priorities, difficult conversations and challenging situations while maintaining a strong focus on safeguarding, customer service and positive outcomes.
Knowledge of housing management, risk management, psychologically informed practice and the effects of adverse childhood experiences would be advantageous.
The ability to speak Welsh or another community language would also be an advantage.
Additional information
This post is subject to an Enhanced Disclosure and Barring Service (DBS) check. The post holder will be required to work flexibly according to service needs, which may include working outside normal business hours. The work location may vary, and the ability to travel in connection with the role is essential. A full, valid driving licence and access to a car would be advantageous.
This post is suitable for job share. Applications are welcomed in both English and Welsh, with Welsh-language applications treated no less favourably.
For an informal discussion about the role, please contact Jessica Ellwood via email – Jessica.ellwood2@cardiff.gov.uk.
This job advert is also available in Welsh. / Mae'r hysbyseb swydd hon ar gael yn Gymraeg hefyd: https://www.jobscardiffcouncil.co.uk/vacancies/?lang=cy_GB