Support & Inclusion Officer - Fixed term 12 month and 24 month contracts

Starting salary for this role is £32,061 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Support and Inclusion Officers working across BCP - various contracts 18.5hrs and 37hrs

Are you passionate about supporting people and helping to prevent homelessness?

BCP is committed to ending homelessness in Bournemouth, Christchurch and Poole by ensuring everyone has a safe place to live that they can call home. We are looking for highly motivated Support and Inclusion Officers to join our front-line housing team to help deliver this vision. If you are passionate about supporting people to prevent homelessness, we have exciting career opportunities available.

Vacancies have arisen in these teams:

Relief: In this team, you will work directly with customers experiencing homelessness, providing them with the support and resources they need to overcome their situation. You will work creatively alongside customers and their support networks to help identify solutions to enable them to rapidly secure settled housing solutions ensuring any need for temporary accommodation is brief.

Hospital Discharge: In this team, you will support customers who are in temporary accommodation environments due to being unable to return home following discharge from hospital. You will assist customers to move into more secure and settled accommodation. You will work alongside specialist housing officers and hospital teams to achieve our goals to reduce delayed hospital discharges, repeat admissions and repeat A&E attendances.

CEYP: In this team, you will work alongside BCP Children’s Social Care and the CEYP and Youth Homelessness Team to support care-experienced young people and Unaccompanied Asylum-Seeking Children into suitable housing. In addition to the core SIO responsibilities, the role will involve supporting CEYP teams with accommodation planning, homelessness prevention, and care placement move-on. Working closely with Social Care CEYP teams, PAs, and team managers. Collaborating with the CEYP HOO and Senior on prevention initiatives. Supporting young people in B&B and other temporary accommodation to resolve homelessness. Focused work on move-on planning and homelessness prevention for Unaccompanied Asylum-Seeking Children

Please specify which of these roles you are most interested in on your application.

For all roles, you should have an awareness of homelessness and its many root causes, as well as an ability to put people at ease, exercise empathy and provide trauma informed support.

These rewarding roles will challenge you every day to use your excellent people skills and problem-solving ability. You will be part of a supportive and motivated team, helping people in often complex and difficult situations.

If you have experience of working with people and the skills to;

• Communicate effectively
• Manage a caseload with competing demands
• Collaborate with other teams and partner agencies
• Provide tailored support to customers to maintain accommodation
• Find creative solutions to prevent and relieve homelessness

Then we want to hear from you!

Experience in this field is desirable, but we are looking for those who have the right attitude and behaviours to learn and carry out this role.

A clean driving licence and access to a vehicle is preferred.

Please read the attached document and apply now!

Hybrid Working Opportunities and Flexible Working Available

We offer opportunities for training and professional development.

This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role

For an informal discussion about this post please contact Connor Gates on connor.gates@bcpcouncil.gov.uk

Previous applicants to this post need not apply.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Role Profile for more details.