Support Coordinator - Adult Social Care Hub

• Support_Coordinator_-_Adult_Social_Care_Hub_-_JD_PS_Jan_2026
• Candidate_Pack_-_People_Directorate_-_Sept_2025

Please apply online via the link provided.

Make a real difference every day by supporting adults to stay independent and connected in their community. In this vital front‑line role, you will be the first point of contact for adults seeking support, helping them access the right advice, services and solutions at the moment they need it most.

This is a permanent Support Coordinator role in our Adult Social Care Hub Team, on full-time basis for 37 hours per week.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

To learn more about what it is like to work with us, take a look atAdult Social Care Workforce video.

If you would like an informal chat or a tour of the office prior to submitting your application, please contact katherine.wheeler@bracknell-forest.gov.uk to arrange a suitable time.

About you...

We are looking for a proactive and compassionateSupport Coordinator to join our Adult Social Care Hub. In this fast‑paced team, you will respond to enquiries and referrals from individuals seeking support with therapy, social care and community‑based solutions.

As a Support Coordinator, you will work on site for at least two days each week. Your primary responsibility will be managing inbound calls to the Adult Social Care Hub, offering clear, compassionate support to individuals seeking advice or assistance. You will deliver high‑quality customer service, respond to enquiries and ensure every caller receives accurate information and guidance in a timely and empathetic manner.

Working within our multi‑agency team, you will help people remain as independent as possible in their own homes and prevent unnecessary hospital admissions. You will be joining a committed and skilled workforce where supervision, ongoing training, development opportunities and strong team support are central to how we work and continuously improve.

About the team...

Our Adult Social Care service is composed of highly professional and supportive multidisciplinary teams. We have a “can do” and “no wrong door” ethos. Our social care teams work together as one service and go the extra mile to ensure our residents have the right support.

We work in close partnership with health, housing and other key partners to ensure individuals receive the support they need to achieve their desired outcomes.

We also hold regular multidisciplinary forums, ensuring our residents have easy access to health and social care services that work together to provide coordinated, holistic support when it is needed most.

We understand the demands of working in Adult Social Care, therefore we are committed to ensuring our staff feel supported. You will receive regular supervision and access to training. We have a strong focus on supporting our staff to learn, grow and develop to achieve their potential. We listen to our social care staff about the best way to deliver our services and encourage feedback and suggestions on how we can do things better together.

Key responsibilities...

As a Support Coordinator within our Adult Social Care Hub, you will:

• work in a fast-paced team responding to enquiries and referrals and visit people in their home environment
• carry out assessments or signpost to where support can be provided
• receive and make phone calls to the public and professionals – recording information, transferring to the correct person or team, where appropriate. Signposting, offering advice and information
• apply a strength-based approach to connect people to their community/social network and problem solve together
• work with people, including advocates and carers to develop person-centred plans, designed to maximise independence, choice and control and are legal and affordable
• ensure that throughout this work, all policies and procedures of the department are adhered to.

Our benefits...

• 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Paid employee volunteering scheme.
• Local government pension scheme, with life insurance cover.
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

Find out more about all our benefits or see the candidate pack.

Our values

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

Reasonable adjustments

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.

Interview date

The interviews date is to be confirmed.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Mel Fleming, Assistant Community Services Manager Hub Team, 01344 351485.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please.