SSC Senior Officer (Revenues, Benefits & Customer Contacts)

Job Introduction

Revenues, Benefits & Customer Contact Senior Officer – 3 Posts (full and part time)

Grade 5: £28,598 – £31,022 per annum

Are you passionate about delivering excellent customer service and making a positive difference to your local community?

East Staffordshire Borough Council has an exciting opportunity for three motivated and customer-focused individuals to join our Revenues, Benefits and Customer Contact Team as Senior Officers. This is an excellent opportunity to build on your experience within a busy customer service environment while helping residents, businesses and stakeholders access vital council services.

As a key member of the team, you will provide a professional and responsive service across a range of Revenues and Customer Contact functions. You will be committed to resolving enquiries efficiently, delivering high standards of customer care, and supporting customers through a variety of communication channels.

Previous experience in a customer-focused role is essential. Experience of Council Tax or Business Rates legislation is desirable, although full training will be provided for the right candidates.

About You

You will be an enthusiastic and adaptable individual with excellent communication and customer service skills. You will enjoy working in a fast-paced environment, be able to manage a varied workload, and demonstrate a commitment to delivering high-quality services to our residents.

Why Join Us?

At East Staffordshire Borough Council, we are committed to supporting our employees and providing a positive working environment. In return, we offer an excellent range of benefits, including:

• Flexible working arrangements.
• Generous annual leave entitlement.
• Hybrid working opportunities, combining office-based working at Burton Town Hall (Burton upon Trent, DE14 2EB) with home working, where appropriate.
• Free on-site parking.
• Access to the Local Government Pension Scheme.
• Opportunities for learning, development and career progression.

If you are looking for a rewarding role where you can make a real difference to the local community while developing your career, we would be delighted to hear from you.

Please clearly state the role(s) you are applying for within your application.

For an informal discussion about the role, please contact Stuart Fletcher-Wilkins by email at stuart.fletcher-wilkins@eaststaffsbc.gov.uk or telephone 01283 508587.

Closing date for applications – Sunday 13 September 2006

Further information about the role can be found in the accompanying Job Description and Person Specification.

Applications must include a written statement, in no more than 1,000 words, on how you meet the person specification for this role.

Additional Information

The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Employer.

Important Notes for Candidates:

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with East Staffordshire Borough Council who knows of any family or close personal relationship with any Member or Officer must disclose that relationship when completing an application form for employment.