Service Support Assistant

Make a Difference in Lancaster
Join us as a Service Support Assistant and play a vital role in supporting the Environment and Place service and other Council teams. Your work will help ensure effective financial management, smooth service delivery, and compliance with audits and funding requirements. By providing excellent customer service and practical support, you’ll contribute to making Lancaster a safer, greener, and more connected community.

This is a fixed Term Contract for 2 years.

What You’ll Be Doing
You’ll be the first point of contact for customer enquiries, handling them with professionalism and care. Your responsibilities include processing invoices and purchase orders, maintaining accurate records, organising meetings and events, and supporting budget monitoring. You’ll also assist with audits, update our website and social media, and help manage the Council’s fuel system. Your role is key to keeping services running efficiently and effectively.

You’ll Fit Right In If…
You have strong communication skills, a good grasp of Microsoft Office, and experience with financial and administrative systems. You’re organised, flexible, and work well as part of a team. You take pride in delivering excellent customer care and are comfortable handling challenging situations with tact. Above all, you share our values of Working Together, Ambition, Pride, and Ownership, helping us build a better Lancaster for everyone.

Ready to Join Us?
If you’re ready to make a positive impact and grow your career with a community-focused council, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.