Service Support Analyst Level 1

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We are seeking an adaptable and proactive analyst to join our Service Desk team to provide customer focused first line IT technical support to agreed service levels, supporting staff working in a hybrid environment. This permanent opportunity is available to those who already have experience in IT support or working in a Service Desk environment.

The successful applicant will be responsible for carrying out duties directed by the Service Support and Finance Lead and Service Delivery Manager, which include 1st line support via email or phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks alongside assistance within a wide range of projects.

Interviews are currently schedule for the week commencing 18th May 2026.

Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.

As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: https://www.essex.gov.uk/family-friendly-charter.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.