Service Performance and Project officer

The Role

This is an exciting opportunity to help shape and improve waste services for local residents across East and North Hertfordhsire. You'll use data, project management and collaborative working to support service improvement, monitor performance and deliver positive outcomes for our communities. You’ll progress the development of our waste management IT systems, online reporting tools, dashboards and complex datasets. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision-making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you’ll ensure our systems are robust, user-friendly, and aligned with strategic goals. The role combines performance management, project delivery and stakeholder engagement, making it ideal for someone who enjoys using information to solve problems and drive continuous improvement.

The Experience you will bring

You will have experience of working in a performance, project, business improvement or operational role, with a strong understanding of how data, systems and processes can support effective service delivery. You will be confident in analysing performance information, identifying trends and producing meaningful reports and dashboards to support decision-making and service improvement. Experience of using performance reporting tools, such as Power BI or similar systems, would be advantageous.

You will bring experience of delivering projects and managing change, working collaboratively with colleagues, contractors and software providers to improve systems and services. A good understanding of business systems, data quality and process improvement is essential, together with experience of working with waste management systems and supporting system integrations to ensure efficient and effective service delivery. Knowledge of financial processes, including reconciliation and income monitoring, particularly within operational services, would be advantageous. Knowledge of GIS mapping and digital self-service platforms would also be advantageous. Strong communication, organisational and stakeholder management skills are key, together with the ability to work effectively within a job-share arrangement and also the wider team.

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation | North Herts Council

If you would like an informal chat about the post, you can contact Jeanette Lowden, Service Manager-Waste on 01462 474384.

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Hybrid working:Flexibility with homeworking and office-based days

Working pattern: This job is open to flexible working patterns and working hours. This role is a job share.

Applications will close at midnight on 14 October 2026
Face to face interviews will be held week commencing 19 October 2026

Please note that we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.