Service & Maintenance Technician

Job Title: Service & Maintenance Technician
Starting Salary: £31,537 progressing to £34,434 per annum
Hours: 37 hours per week
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Adult Care Services

About the team

We’re a close-knit team of 8 Service and Maintenance Technicians, supported by a Senior Manager and our Technical Operations Officer. Together, we work across departments within Herts Equipment Service to deliver a top-notch experience for our clients and their families. Everyone plays a part in making things run smoothly, and we’re proud of the service we provide.

There’s also room to grow - If you meet the role’s challenges and expectations, there’s potential to move up through the pay points.

About the role

We’re on the lookout for a Service and Maintenance Technician to join our team. In this hands-on role, you’ll be servicing, maintaining, and repairing a variety of daily living aids, non-stock items, and medical equipment. You’ll be working both in clients’ homes and at our workshop in Mundells, Welwyn Garden City.

Some of the equipment can be bulky, and you’ll need to be comfortable lifting items upstairs when needed. It’s a varied role where no two days are the same—and you’ll be making a real difference to people’s lives.

Once fully trained, you'll join a rota to provide support outside standard hours:

• Weekdays: 5pm–10pm

• Weekends & Bank Holidays: 9am–10pm
  This is in addition to your regular duties and includes a premium rate when on call.

About you

Essential Skills

• Valid Full UK Manual Driving Licence
  Confident and capable of driving manual vehicles across various locations.
• Strong Mechanical Background
  Demonstrated experience in mechanical work, with a solid understanding of tools, systems, and problem solving skills.
• Exceptional Attention to Detail
  A meticulous approach to tasks, ensuring high standards and accuracy in all aspects of the role.
• Excellent Customer Service Skills
  Friendly, professional, and responsive when dealing with clients and colleagues.
• Clear Communication Skills
  Strong verbal and written abilities, enabling effective interaction and documentation.
• Willingness to Participate in Out-of-Hours Cover
  Once fully trained, you'll join a rota to provide support outside standard hours:
• Weekdays: 5pm–10pm
• Weekends & Bank Holidays: 9am–10pm
  This is in addition to your regular duties and includes a premium rate when on call.

Desirable:

• Background in Health and Social Care
  You’ve worked in or have solid experience with health and social care settings, and understand the importance of supporting others.
• Good Knowledge of Health & Safety Rules
  You’re familiar with key regulations like MHRA and LOLER, and know how to keep things safe and compliant.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Operational Services, level OPS8 job profile. Please locate this via:

Job profiles - Operational services

To hear more about this opportunity please contact adrian.ransford@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 28 August 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.