Service Development Support Officer - Service Development

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced person to join our Transformation Team. The Transformation Team are responsible for overseeing transformational activities in Adult Social Services, including the use of Technology Enabled Care (TEC) and developing services that support the delivery of health and social care.

In this role, you will; co-ordinate day to day activities within the Independent Living Centre and the Ageing Well Ageing Well Hubs (see attachment). You will be required to carry out a range of more complex activities working within existing procedures and routines with limited supervision, with periods of lone working. Roles at this level will require a broad knowledge and understanding of the work processes in the specific area of work. The post holder will resolve routine basic technical and process problems and queries, escalating the more complex to others.

Key Responsibilities: See Job Description for full details

Operations and Coordination:

• Oversee daily operations of the ILC and Tamar Court Ageing Well Hub, including opening and closing the building.
• Provide expert support to visitors, practitioners, and partner organisations.

Retail and Equipment Support:

• Deliver expert advice and demonstrations on equipment and technology designed to empower and promote independence.
• Handle sales, orders, and stock management, ensuring effective liaison with suppliers and customers.
• Develop retail offerings by negotiating with manufacturers and staying informed about new products.

Community Engagement and Promotion:

• Actively market the ILC and Ageing Well Hubs through outreach, events, and robust marketing campaigns in collaboration with our marketing team and partners.
• Organise events and maintain up-to-date resource displays to maximise centre usage and visibility.

Service Development and Monitoring:

• Collect, analyse, and report on service performance data to drive improvements.
• Refine processes and develop innovative activities that align with strategic goals.

Facilities Oversight:

• Ensure the ILC building, equipment, and resources are maintained to a high standard, reporting and addressing any issues as needed.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

Fixed Worker

• 4+ days in the office
• Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life.
• The office remains a shared space with cultural encouragement for clear desk policies.

About You

We are looking for an individual who is passionate about promoting independence, innovation, and excellence within our community and who possesses the skills and experience set out in the Job Description:

You must have a proactive and reliable approach, with excellent time management skills. You will be a confident communicator with the ability to work autonomously and support diverse stakeholders. You can demonstrate an eye for detail, particularly in retail, stock management, and data reporting. You thrive in a community-focused role, balancing day-to-day operations with service innovation and development.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Jess Davis, Transformation Project Manager at jess.davis@n-somerset.gov.uk.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Monday 13 October 2025. or Tuesday 14th October 2025

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.