Service Desk Analyst

Grade 6 £39,276 to £42,771 per annum subject to final confirmation.

IT Service Desk Analyst

London Borough of Havering

Contract: Permanent

The London Borough of Havering is looking to recruit an IT Service Desk Analyst to provide first and second line technical support, ensuring reported issues and work requests are completed in a timely and efficient manner in line with service level agreements.

If successful in your application for the role of IT Service Desk Analyst, London Borough of Havering, you will/will be

• A tech-savvy problem solver who thrives on helping people and mastering cutting-edge technology.
• Passionate about customer service with excellent communication skills and a customer-focused approach.
• Enthusiastic to support IT technology including Windows 10/11 and the Microsoft 365 suite,
• Experienced working with tools such as Azure Active Directory, Exchange online, InTune, SCCM, Microsoft AOVPN and Teams.
• Be able to troubleshoot and resolve hardware, software and network related complex issues.
• Highly proficient in managing and prioritising a wide range of end user requests.
• Proactive to follow up with end users upon resolution to confirm satisfaction with IT service.
• Have an attention to detail and stay complaint with security, policies and procedures.

As one of the greenest boroughs in London, resourcefulness is in our nature. We don’t wait to be told, we take the initiative. We face the future head-on, embracing new challenges with open minds and fresh ideas. There’s lots of opportunities to progress here, and if you seize them we’ll support you all the way. Choose Havering and see the difference you’ll make to the people that live, work and learn here.

From caring for those who need it most, to ensuring our highways and streets are safe, providing a roof over the heads of our residents, providing excellent customer service or, enhancing our digital services for staff and residents, there are so many ways you can make a positive influence here. And, whether you’re outdoorsy, people-focused or analytical, we have a role that’s right for you.

Please view Job Profile here

For an informal discussion about the post, please contact Ian.Samuel-smith@havering.gov.uk

The closing date for the receipt of applications is 14^th September, 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.