Senior Temporary Accommodation and Commercial Officer

Please note, we do not accept CVs submitted without a fully completed online application form.

We are pleased to offer an opportunity for a Senior Temporary Accommodation and Commercial Officer to join our Housing Options and Wellbeing Service. In this role you will be supporting homeless households as well as single customers with complex needs who have a main duty accepted to move on to temporary accommodation within the Council's portfolio. The role also manages housing stock within the private rental sector held within Eastbourne Housing Investment Company and Aspiration Homes which are arm's length companies to the Council. This includes but is not limited to assisting with furniture and removals where appropriate, collating of necessary documentation as well as full tenancy management and any enforcement that may need to be actioned.

You would be required to manage challenging customers and need to be able to listen, extract, and assess important information in a calm and sensitive manner to ensure the best outcome for their housing issues. You will need to ensure that all customers are treated fairly and deliver efficient service delivery in accordance with legislation, policy, and best practices. We need an organised, efficient, and experienced individual who can work in a highly demanding and challenging environment. The candidate will need to work independently and confidently. Excellent communication, and IT skills are essential.

In return, you will join a valued and supportive team where ideas are encouraged, and customers remain at the heart of everything we do. A comprehensive training plan will be available for the right candidate, alongside internal and external training opportunities to support continued learning, development, and career progression.

The role will require working from our Prevention Hub in Eastbourne, where we work alongside key partners to deliver a collaborative model to prevent and resolve homelessness. You may also work from other locations across Lewes District and Eastbourne, with opportunities for some home working.